Fill and Sign the Problem Solving and Decision Making Solving Problems and Form

PERFORMANCE PROBLEM ANALYSIS GUIDE Instructions: Identify the employee’s problem by type and cause. Mark all responses that apply to the employee’s actual problem behavior on the job. Types of Problems 1. Job PerformancePossible causes: Lack of skill or knowledgeSuggested responses: Training Transfer Lack of motivation Recent problem Suggested response: Frank discussion of the employee’s status and future opportunities Long-standing Suggested responses: Transfer Discharge 2. Personality Problems Suggested responses: Explain the effects on the organization State the consequences of failure to change 3. Disruptive Behavior Suggested approach: Explain the effects on the organization State the consequences of failure to change 4. Problem Sources Internal Personality factors Personal habits Maturity level Suggested responses: Training State consequences of failure to change External Cultural differences Suggested responses: Training in managing diversity Changing work schedules and requirements Working conditionsSuggested response: Remove problems and distractions where possible Lack of resourcesSuggested interview question: Identify some resources the employee feels he/she needs, or whose addition mightenhance the employee’s performance. Ask: “If I could make this resource available today, how would you put it to good use?” Note: This should help distinguish between real problems and excuses. Role stereotypes Suggested interview questions: Have you often been called “honey” or “sweetheart” by the men in your department,or does your boss refer to you as his “girl”? Do you feel others doubt your ability to take on certain assignments or opportunitiesfor which you feel qualified? Give me an example.