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Problem Solving In solving problems, one needs to be able to: Evaluate information or situations;  Break them down into their key components;  Consider various ways of approaching and resolving them; and  Decide on the most appropriate of these ways Solving problems involves both analytical and creative skills. Which particular skills are needed will vary, depending on the problem and your role in the organization, but the following skills are key to problem-solving:  Analytical Ability;  Lateral Thinking;  Initiative;  Logical Reasoning; and  Persistence Analytical and critical thinking skills help you to evaluate the problem and to make decisions. A logical and methodical approach is best in some circumstances. For example, you will need to be able to draw on your academic or subject knowledge to identify solutions of a practical or technical nature. In other situations, using creativity or lateral thinking will be necessary to come up with ideas for resolving the problem and find fresh approaches. Not everyone has these two types of skills in equal measure. For this reason, team working is often a key component in problem-solving. Further skills, such as communication, persuasion, and negotiation are important in finding solutions to problems involving people. The IDEAL model of problem-solving involves:  Identifying the problem;  Defining the problem;  Examining the options;  Acting on a plan; and  Looking at the consequences. The final stage in problem solving is to put the solution you have decided on into practice and check the results. There are several stages to solving a problem:  Evaluating the problem;  Clarifying the nature of a problem;  Formulating questions;  Gathering information systematically;  Collating and organizing data;  Condensing and summarizing information; and Defining the desired objective Decision-making involves:  deciding between the possible options for what action to take;  deciding on further information to be gathered before taking action; and  deciding on resources (time, funding, staff etc) to be allocated to this problem. Resolving the problem involves:  Implementing action;  Providing information to other stakeholders;  Delegating tasks; and  Reviewing progress; Examining the results involves: Monitoring the outcome of the action taken; and Reviewing the problem and problem-solving process to avoid similar situations in future.