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Fake medical bills format word for R&D

almost 60 of people regularly receive mail address to previous residents the majority of the time this isn't that big of a deal you get it see it's not addressed to you grab a pen and a permanent marker write return to sender on the envelope and place it back in your mailbox no big deal but this scenario is actually a nightmare for healthcare organizations medical bills contain some of the most sensitive information on the planet as such the department of health and human services considers medical bills as protected health information in other words sending medical bills to the wrong address is a direct violation of the health insurance portability and accountability act aka hipaa hi everyone i'm matt from etactics and today i'm going to go over how healthcare practices should handle sending medical bills to the wrong address before we get started though make sure you subscribe to our youtube channel by clicking the button below while you're down there hit that like bell icon next to it as well so when we post new helpful content you get notified the very first thing you should do if you sent mail to the wrong address is to get to the bottom of what happened do you have a statement printing and mailing services vendor although they're saving you a ton of time by automating your patient billing process they might have experienced a printing error or it's possible that one of your team members made a typo or address error within the vendor's system if you don't have a print and mail services vendor then you're doing the process in-house manually here i want to point out that the average error rate for manual data entry is one percent in other words sending medical bills to the wrong address has a much higher chance of happening if you rely on in-house manual processes nevertheless if this process describes you you'll need to take a look at all the data entries your employees made and go over everything with each of them in person second you'll need to contact any and all affected patients this goes without saying but you don't want to send them a letter through the mail telling them that their statement went to the wrong address think about how silly that would make you look instead you should contact them via a phone call and an email due to the sensitive nature of what occurred a direct phone call is the safest and best way to tell an affected patient that their medical bill went to the wrong address but if they don't pick up and the call goes to voicemail you should leave one however don't over share during the recording as you don't know who might listen to it once it's sent whether or not your client answers though doesn't change the fact that you should email them about what happened as well for good measure the same rule of thumb for over sharing applies here as well third you need to fix your mistake and resend the statement altogether as a good practice you shouldn't proceed with anything further until you've heard back from the affected patient ensure that you ask them to confirm their address before you do anything else even if the typo in your system is obvious you don't want to assume that you've corrected the address without verifying it with them first if you don't you might end up doubling down on the situation you're trying to fix which isn't a good look overall once you've confirmed the address with your client update it within your system so that there's no confusion after future appointments fourth you should remove any derogatory reports from affected patients if you set your statements to the wrong address for one of your patients of course you're not going to receive any payment from them in this instance however your standard practice for overdue accounts is to push them toward a collection agency yet if the patient never got their statement in the first place they never really had the chance to pay what they owe you at all as a result you have to contact the collections agency void the statement charge and ask them to remove any derogatory information from that patient's credit score finally you need to make sure that this doesn't happen again sending statements to the wrong address happens yet it costs your organization a lot of time and money with all the effort you put in to fix it i don't even mention the fact that the patient involved in this error could actually report you to the department of health and human services and if they do that you'll have to prove that you have processes and safeguards in place to help prevent this type of fiasco from happening sending medical bills to the wrong address is a headache it affects your practice and your patients they're also almost guaranteed to happen at some point throughout your organization's lifetime since there are so many moving parts that go into the patient billing process if you're gonna walk away from this video with something the biggest takeaway is to make sure that you have some sort of process in place now if you'd like to learn more about what to do when sending medical bills to the wrong address reach out to etactics and you already made this far into the video so you might as well like it share it and comment below what are you waiting for subscribe to our youtube channel