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Billing statement of account sample for Customer Service

call center healthc care provider roleplay number one call center agent and customer thank you for calling vital Care Health Solutions my name is Terry how may I assist you today hello I'm calling because I have some questions about my health insurance plan and coverage of course I'm here to help may I have your name and policy number please sure my name is Thomas K Douglas and my policy number is hold on I have it here on a piece of paper it's VC 25 3-7 1 07 thank you Mr Douglas what questions do you have regarding your health insurance plan and coverage well first of all I'm not sure about the coverage for preventive care can you explain what's included in my plan certainly I'd be happy to answer that with your plan you have comprehensive coverage for preventive care including vaccinations screenings and annual checkups these services are generally covered at 100% meaning you won't have to pay any out-of-pocket costs for them that's great to know secondly I recently started a new medication and I'm curious if it's covered under my prescription drug benefits I understand the importance of medication coverage to provide accurate information could you please tell me the name of the medication and the dosage it's called health aid and I take the 20 MGR dosage it's one pill per day thank you for that information let me check that for you please give me a few seconds yes I found it you'll be responsible for a co-payment of $20 per 30-day Supply when you fill your prescription at a network Pharmacy perfect lastly I'm planning on taking a trip abroad next month will my health insurance cover International medical expenses that's a great question while your plan does offer some coverage for emergency medical expenses abroad it's essential to be aware that coverage may be limited I recommend contacting our travel assistant hotline before your trip to get more information and guidance on international coverage they'll be able to provide specific details thank you for the detailed information I feel much more informed now I recently got a new job so my insurance policy is a little different compared to my previous job I just haven't had time to work out the specifics of course sir I completely understand if you have any more questions or need further assistance feel free to reach out to any of our representatives and we would be happy to answer your questions or concerns thank you for that what's your name again it's Terry thank you Terry you've been very helpful it has been my pleasure Mr Douglas do you have any other questions at this time no I think you've answered them all thanks again you are most welcome have a wonderful day goodbye goodbye call center healthc care provider roleplay number two call center agent and customer thank you for calling vital Care Health Solutions my name is Carson how may I assist you today hi I have a few questions about my health insurance specifically regarding mental health coverage of course I can most certainly help you with that could you please provide your name and policy number sure my name is Monique Rodriguez and my policy number is m987 654321 thank you Monique is there anything in particular you would like to know well I'm wondering about the specific mental health services covered by my plan are therapy sessions and counseling included in the plan absolutely Mo'Nique your plan includes coverage for mental health services including therapy and counseling depending on the specifics of the provider and type of service you may have a co-payment or co- insurance I can check your specific benefits if you provide me with the names of any mental health professionals you're considering that's good to know second question if I need to see a psychiatrist for medication management how does that work with my insurance that's an important aspect of mental health care if you need to consult with a psychiatrist for medication management it falls under your Behavioral Health Coverage keep in mind you may need a referral from your primary care physician and any medications prescribed will be subject to your prescription drug benefits hm how can I get more information about which drugs are covered under my insurance plan if you do a search on our homepage there is a list of drugs that are covered under each plan you can also do a search for specific drugs to see if they are covered got it lastly I've heard about teleah health options for mental health services does my plan cover virtual therapy sessions yes Monique your plan does offer coverage for virtual therapy sessions through tella Health Services it's a convenient option especially in in today's digital age the same cost sharing rules apply but it provides flexibility for accessing Mental Health Care from the comfort of your home thank you for the information that's really good to know you're welcome Monique if you have any more questions or need further clarification don't hesitate to reach out we're here to help thank you I think you answered all my questions excellent is there anything else I can help you with today no that should do it for now have yourself a nice day you too goodbye goodbye remember to watch our other roleplay videos [Music]