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[Music] it's no secret covet 19 has changed the way we do things for many of us that includes how we deposit checks during this pandemic millions of americans switched over to mobile banking because it's incredibly convenient but tonight our bob segall shares the dark side of mobile banking that many people don't discover until it's too late rob fein and harold wilson have never met but they have a lot in common both own small businesses both are victims of check fraud they're stealing the checks out of the mailbox it's actually just theft and both are out a lot of money four checks was 12 thousand dollars three checks for a total of twenty one thousand dollars we lost these are the checks rob is talking about he says after they were mailed someone stole them and changed the names instead of going to vendors the checks went to michael king martjuan roe williams and hannah ivy who are those people i have no idea how to answer that question and look at that check the altered name and address were literally cut and pasted onto the document and yet a bank still cashed it i mean as far as con jobs go this isn't even a good one it's ridiculous i don't know how it ever got past anyone these are the first four the checks stolen from harold's company were doctored and completely forged ing to the office manager the address and all has been changed not the way ours is actually laid out and they put in their own name and signed four different names here four different people signed these checks the amounts are whatever they chose to try to get out of our account they made their own checks just by getting information off of our checks it happened last summer and just a few weeks ago harold and his wife had more checks stolen this time not from their business this mailbox right here your whole mailbox my whole mailbox and again the criminal was sloppy simply whiting out portions of the printed check and handwriting a new name address and dollar amount the original check was for just 63 dollars why would a bank accept something that looks like that because it went through the mobile banking some of the new technology is letting people get away with this no question what makes it easy to happen is the online app that banks give you this is what they're talking about those handy mobile banking apps that millions of people now use to deposit checks just point and shoot and you're done no need to drive to your bank or atm since the start of the pandemic mobile banking has skyrocketed last april alone right after the pandemic started new mobile banking registrations jumped 200 percent consumers are not the only ones who enjoy the convenience of depositing checks by phone criminals love it too the fraudsters have are always one step ahead and they figured out how to make a deposit and quickly go and withdraw the money john ravita is the marketing director for sqn banking systems a company that provides fraud detection tools for banks he says mobile banking is ideal for criminals because they never have to actually show up at a bank i think the challenge with mobile banking it's faceless in 2018 even before the spike in mobile banking criminals stole 1.3 billion dollars through check fraud ing to the american bankers association but that same year banks stopped 10 times that much in attempted fraud thanks to sophisticated technology they're doing a heck of a job stopping check fraud as best they can but if banks are doing a good job and they have the technology to spot fraudulent checks deposited by mobile banking why do they still accept blatantly fraudulent checks like these ravita says many smaller banks and credit unions have not invested in adequate fraud prevention tools and even big banks that do use the technology can't inspect every single check for signs of fraud that doesn't always happen it's just not cost justified to look at every check 13 investigates reached out to the american bankers association which represents the banking industry a spokesman told 13 news protecting customers from fraud is a top priority for the nation's banks banks of all sizes use a range of sophisticated systems to prevent the overwhelming majority of fraud attempts when fraud does occur customers are typically made whole have you gotten all this money back from the bank no they said we allowed it to happen harold and his staff have now waited nine months for their bank to make them whole rob's bank has reimbursed him for only about half his losses nobody's jumping up and down and saying oh we're going to take care of this we're going to take care of that both businessmen say they know other people in the same boat and now they're hoping to warn others it's a big deal you've got to stop this problem it's unreal that the world's gotten to like this where you can't use your own mailbox people are getting away with this it doesn't seem like anybody is having to pay for what they're doing police reports have been filed for each of these cases but so far no one's been caught criminals know check fraud cases don't always get high priority if you write checks or if you use mobile banking we've got tips on how to protect yourself at wthr.com 13 investigates