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Credit invoice example for Sales

how to make sales credit memos in business Central if I get complaints from my customer or I get items back from my customer I might need to make a sales credit memo in business Central let's see how that works so getting a sales credit memo maybe I'm getting an item back and I want to create a new sales credit memo directly from my menu to the customer number and I've sold some goods and the normal way to prepare my sales credit memo is to copy the posted sales invoice so I'm going to go up to here and I'm going to type in sales credit memo and I'm going to select it I'm going to go to new and I'm going to select my customer name and what I'm going to do is I'm actually going to go to prepare and copy document is it possible to copy other documents but if I want the pricing to be completely correct I should select the invoice if possible so I'll select my posted invoice and I can select my document number and it will of course filter on my customer name that I've added so posted invoice I'm gonna go here and I'm actually going to type in here we go I'm gonna click ok from my copying window I can also recalculate the lines but normally the default will be to not do that because I would like the prices to go all the way back the way it was actually created and after copying my invoice into the document I can even change the line so maybe in this example I would like to um take this back and so I'm going to click on that and I'm going to go to manage and I'm going to delete this line and likewise with um let's say this one manage oops finish and I'm going to delete this one as well and the reason I'm copying the document and not just entering the line is to get the connection to the posted sales invoice in which this item was actually created so it could have been possible also just to enter a sales credit memo manually with the customer number and the lines but in this case it wouldn't be linked to my originally posted sales invoice so now I'm done I can preview my posting my statistics Etc and when I'm done with all that I can just post the credit memo so what I'm going to do is I'm actually going to go to posting and post and I'm going to click yes and yes and I could open the posted credit memo to see how it looks if I want to do that that's a standard functionality and I can just check that everything is correct and this is of course the posted sales credit memo meaning the financial perspective of all of this so if I navigate to my entries so I'm going to go to actions and I'm going to go to find entries right here I can see on this document it's all the financial entries and documents related to that meaning my posted sales credit memo um for GL tax entry Etc but it would also have made an item Ledger entry on a posted document because I actually got the item back so I could search for my post return receipt of course because I got the item back so I'm gonna go up to here and I'm going to type in posted return seats there it is and click on that and open this let's close that right there scroll back down so on my inventory on my warehouse somebody needs to have a document to handle this and that was the posted return received here I can see my posted return received and if I navigate to the entries on that one and the document I can see there's an item Ledger entry with a negative amount on that specific item so I'm going to go to process and oh no sorry I'm gonna go to more options actions fine entries here we go this is my item Ledger entry I'm going to click on that and scroll to quantity so of course the quantity will be positive because I added to my inventory as well as a normal quantity with the type sales will be negative in my item Ledger entries