Elevate Your Workflow with Our E Invoice Format for Support

E invoice format for Support

hi thanks for joining everyone hi hi good afternoon so hi I'm vaa here um with flick Global um in charge here of sales initiative uh there's still some of us are joining uh please do join uh feel free to drop in some of the comments that you have in our comment box section uh we would love to hear some questions uh so today's session uh we have set some time to discuss a little a bit about uh what's happening in the Malaysian Market especially on the E invoicing or adoption into uh Solutions so we'll go through a few introduction rounds uh we'll go through which businesses uh at which stage might be impacted and uh we'll also address some of the commonly asked questions and how our solution and or how flick would be able to provide solution for business is to comply and to get on board with this e invoicing mandate uh with minimal uh friction and uh business as usual with uh with uh minimal interactions with the technical team as we'll be able to help uh provide assistance by integrating with your existing Erp solution so today's session we'll have uh isot will be joining us uh he'll be helping us to explain and go through this solution he's our inv invoicing head I also have basil part of the sales team uh Global sales team and also Amin who would be our devops uh head as well so uh this is our team and for the rest of you all uh feel free if you have any questions uh please do drop them in the comment box you'll be able to uh compile and address them but do keep in note we will have a Q&A session at the end so if you have any questions feel free to not it down uh we'll be able to address some of the questions so let's begin so about flick uh what we have been through throughout our journey we are Global e invoicing solution provider we have been supporting and assisting businesses uh that are Fortune 500 size uh really large Enterprises uh enabling them to get on board with the E invoicing uh mandatory or requirement uh globally and we would like to replicate the success that we had here in Malaysia and uh you know some most of you guys have joined here I think might have some of the uh challenges or concerns that you have in mind and uh we thought that we could go through today's session uh showcase some of the uh features and solutions that we had and then at the same time we will try to address some of the questions or concerns that you may have so let's uh get right in uh aot if you're ready you can uh start right now okay yes uh so welcome everyone to this webinar session so in this webinar we'll be covering all about lhd and invoicing so we'll first give an introduction and go through the key terms and then to applicability timeline and then different ways of submitting the invoices then to API demos Erp demos and back uh to our sophisticated dashboard and so on so let's get started with the lhdn invoicing so here are the few new terms that has come in along with LSD and invoicing the first thing is my invoice portal so this portal would be a common thing that you would be using once invoicing uh has started for you so my invoice portal uh my invoice portal would uh be a central dashboard between your business and with LDN so it's a dashboard provided by lhdn for you know viewing your invoices submit your invoices and so on okay yes uh so uin or QR code as I mentioned these are two new elements added to your PDF so uin would mean a unique identifier given by lhdn for that specific invoice not just for invoice be it credit note debit note or any other document it is a unique identifier for that document so it will be used when we are cancelling or to call back an invoice or so on and the QR code would contain a valid link to uh Hassel portal where you can check if the invoice that has been received is valid or not so this QR code would be basically basically a link with the U number of that invoice to the lhdn my invoice portal and digital certificate these are used in the production servers and not really required in the sandbox or testing servers so there are four providers that are licensed to give digital certificates so you'll have to opt with any one of these four certification authorities and get the certificates so once you get a certificate it will be valid for 3 years and we can renew the certificate uh once it expires and uh you know this digital certificates will be used to sign the invoice so that when we send that invoice XML or Json to lhdn they would know that this invoice has been generated by your Erp and from your system itself and not anybody is trying to f take uh the invoices by raising with your TIN number so this is crucial and it will be encrypted stored as well and there are four different types of documents in invoicing one is invoices which are issued for any sale transaction so as usual you'll be issuing a lot of invoices right now and there are credit notes so credit note is the case where if you are trying to reduce the value of an invoice you're trying to adjust the value of an invoice that has been already issued but but the adjustment is decreasing value then you would be raising a credit note and if you uh the debit notes are just the opposite of credit noes where you're are adjusting an invoice value due to any mistake or due to the change of business transaction but you'll be increasing the value of invoice so if you're increasing the value of invoice by adjusting it then you raise a debit note but if you are decreasing the value of an invoice then you raise a credit mode and what is refund notes refund notes comes into place where if you are returning the money back to the customer so for example you issued an invoice uh three products say for example and the customer returned one product and you give back the money back to the customer in that case you will have to raise a refund note and not a credit note okay and what all transaction that are included in invoicing are B2B uh all the transaction with any other business your b2c transactions your retail transaction are also part of invoicing the b2g transactions self-billing so self- billing is a key term in lhdn invoicing whereas even if your supplier is part of a specific category uh once they issue the invoice to you you will have to create the invoice relevant to that transaction in order to claim the expenses so self- billing uh is part of your invoicing and Export even if you export or deal with any foreign party that would also be covered in lhdn invoicing so I hope uh this uh basic key terms are clear that we can move into uh much more advanced topics so let's just assess if invoicing is applicable to you or not so invoicing is applicable to everyone who is doing dealing with a business be trust uh private limited or any such company apart from a few government entity uh all other uh uh all other entities are part of uh uh lhdn invoicing so the first category is 1 August 2024 so uh you know anybody with a turnover more than 100 million ring gets in 2022 Financial year or as part of their tax return they have to comply within 1st August 2024 and if your turnover is between 25 million and 100 million rings then you have to comply by 1st of January 2025 and if uh you are not part of both these categories then you'll have to comply by 1st July 2025 and there is an option that you can voluntarily opt in uh early even if invoicing is not applicable for you it can be due to ease of business and so on so um you can opt in early as well if you wish to do so and for uh businesses that started operating after 2022 then your applicability automatically starts from 1 July 2025 itself okay so now let's see how can you submit invoices to lhdn so there are mainly two methods that you can use to submit invoice to lhdn one is through API integration so this is ideal for businesses who have lot of invoices so for example um uh when you create an invoice it will be automatically IND at with lhdn so that you don't have to manually enter it in my invoice portal so as I mentioned the next method is through my invoice portal so it is basically suitable for small business if you have limited number of transactions so for example monthly you just have 10 transactions or something like that then it is easier for you to directly log to my invoice portal and manually enter the invoices over there but anywhere above that it is always better to have API Integrations because the uh manual errors and the ease of doing business is over there so we'll be primarily focusing on API integration site like how API integration can be done for B2B transactions how API integration can be done for B to C transactions AP self-built invoices and uh how an AP integration is done by our flick solution so let's get started to uh you know the B2B uh integration flow yes so B2B invoicing so we have three elements over here one is your Erp then our middleware solution and lhdn so how the erps invoices or the B2B invoices reaches to your lhdn uh is shown in this workflow so from your AR invoice module inside your Erp we'll be fetching the a uh invoice using apis DBL link or SFTP so if there is any possibility of using rest apis directly from your Erp and we'll be utilizing that apis to send and fetch data to our solution and from there we'll be sending to LD so once we fetch the data we'll validate the data and check if the tin number of the customer is valid then prepare the uh XML document that is required by lhdn in ubl 2.1 format and sign the E invoice using the digital certificate that we would be uh receiving from any one of the certified Authority and once it is signed we are able to send that invoice to lhdn who would then give a response with uh you know the validation link unique identification number and the issue and uh date date and time of that invoice so once we receive this clearance response from lhdn a either we can prepare the PDF with the QR at our middleware solution and deliver it through pepol Network as we are pepol certified access point or we can email it directly to your customer as well so this is one option or we can do uh one thing as well we we'll be anyway sending the status message and uh the QR value and the unique ID back to your Erp so using this uh data you can prepare uh you the PDF format at your site itself and from there you can deliver it to your customer as you're doing right now so for example after getting the response it will be directly updated inside your DB into any attributes or custom Fields uh from where we will be uh you know customizing your PD current PDF format of your invoice to incorporate this additional information like uin and QR code so that you can issue the invoice directly from there okay so this is all about uh you know how a B2 invoice transaction is there so it's pretty much straightforward you have to send your invoice to lhd and get it uh you know validated by lhdn before you can give that invoice uh to your customer and now to b2c transactions so B2 C invoices so there is a difference between B2B transaction and b2c transactions so any transaction that you deal with your retail customers or Walkin customer you'll have to uh you know give the invoice even if it is requested by them right so uh in case of b2c it is difficult for a business to uh you know give an invoice every time they issue an invoice so in that case lhdn has given an option if the customer doesn't request you for an e invoice you can consolidate all the B invoices b2c invoices for that period and transfer it in bul to flick from where we'll be sending it to lhdn so during a period of month from the month in you have seven days to send all these b2c invoices to uh lhdn so if the customer uh in case the customer requests for an invoice then that specific invoice will be fetched from your Erp will be sent to our solution from where we'll be preparing all the necessary uh xmls and signing on the procedures as explained in B2B process and we'll be sending it to hdn and getting the response back and sending it back to the Erp but in case of Consolidated we'll be you know in a single go we'll be picking all the b2c invoices during that period which uh for which we have not issued a separate e invoice so which all invoices are there uh the remaining ones we'll be picking that and sending it to lhdn and updating back the status to your Erp so that's the key difference between a B2B transaction and a b2c transaction so this this is primarily uh the main integration that happens within your Erp and then additionally we provide AP integration which can be utilized for self-billing so I'll just uh go through the self-billing process as well so in case of AP uh self billing invoices once your vendor issues the invoice to you and not the invoice just a plain invoice because uh uh there few specific categories of transactions and few specific categories of vendors are not part of e invoicing specifically if you make any payments to the agents if you make any purchases from foreign supplies if there is any profit distribution if you're an e-commerce provider and say for example you purchase from Individual taxpayers if you uh acquire any uh you know supplies from Individual taxpayers all these comes as part of your self billing so once your individual taxpayer say for example or your foreign supplier gives you an invoice you enter that invoice in your AP uh a AP side of your Erp and you can check a box where it says that it is an self-build invoice so that we'll pick that invoice using API debing or whatever other integration is available in the Erp and we will follow the same process like data validation and signing the invoice and sending it to LD and getting the response and uh getting it back to your Erp you need not issue this e invoice to your supplier because uh they would be in a foreign country or you know they wouldn't require an e invoice but to claim your expenses you will have to send it to lhdn and uh you know you will be getting your updated uh status uh QR and everything inside your Erp so that you can uh use it for your uh uh sales tax filing and so on so in all these cases everything will be archived for 7 years even your invoices B2B invoices b2c Consolidated invoices all these will be archived in our solution for 7 years as mandated by lhdn and we'll be providing a dashboard and reconcillation platforms which we'll be going through in a bit uh in our uh dashboard okay so this is about AP uh self billing e invoices now let's just see how we can utilize for uh domestic transactions of your AP so even if your vendor is applicable for for invoice they would up upload their invoices to lhtn right so when lhtn receives an invoice against your TIN number lhdn would give a notification uh to your user so flick solution would uh you know fetch the data from this irbm uh irbm which is lhdn itself from irbm notification we would fetch this data to our solution and it would be displayed on our AP dashboard so you can view all the AP invoices that has been issued against your tin and uh you can view the details of that invoice download the invoice directly from uh our dashboard and if there is an AP integration we can extend it to the point where we can create a draft AP invoice based on this notification received on your Erp so that your user just have to review the details of that invoice and can approve and post it on your Erp and from your Erp you'll be having direct options to submit it for cancellation once you raise a request for cancellation that request will be received at our solution and will be sent to lhdn for cancellation if it gets cancelled then it would be updated on our dashboard and back to your Erp as well so when a buyer uh requests for cancellation it doesn't get automatically cancelled uh the supplier has to approve that cancellation in that case so if he doesn't approve it and later point of time realizes the mistake they can always raise a credit memo uh to you know try to cancel out that invoice but if you notice the differences or mistake within 72 hours from the issuance of invoice you have option to uh you know request for a cancellation and the supplier can cancel it or the supplier can itself request you know cancellation which would get automa atically cancelled without even the approval of buyer so this is all about the flows or the workflows that are there in case of uh API Integrations so now let's just go through API demos that we have so I'll just first take you through the documentation and then to uh the postman or any such uh API request Center to take you through the apis so I'll just uh go to our documentation so I hope my uh screen is visible with the documentations right I hope so that's good uh so yes uh so the first thing that we would need for any API integration with lhdn is to obtain a client ID and client secret most of you might have already got this uh client ID and client secret from lhd so you can uh if you haven't received already you can send an email to SDK my invoice at hassle. go.my with these details your TIN number your brn number your company name company email and service provider name such as flick Solutions so once you send this request to uh this email they would share back with you the client ID and client secret so this client ID and client secret would be used to to generate access that can be used to access the platform or uh you know even for submitting the invoices so to onboard Your solution into uh our middleware we would request these many details like your TIN number your registered name of your business registration number it can be your brn number uh or any other document based on uh uh the The Entity type and MSI I code the five digigit numeric code of your nature of business the postal code uh your contact number uh the business activity what type of Industry you work in and your client ID and client secret that you have received from lhdn so I'll just uh directly go to uh Postman over here this is called as insom which is just like Postman where we can send uh API requests so I have a request over here with u you the brn details uh and all other details that we just discussed so if I send a request with this client ID and client secret it would be authenticated at our side and you would be receiving a supplier uu ID so this is just a one-time process of onboarding so once you give this details it would be encrypted stored in our solution and all your transactions from your Erp will be uh received with this uu ID which will match with your client ID and client secret so that it would be accepted with lhdn so if I go over here to lhdn access this we are sending directly to uh my invoice portal so you can see the URL over here and we have received our uh uh client ID and client secret already from lhdn so if I click on send this this is what happens in the back end so here you are not seeing all these things where we generate the access and check everything but here I'll just you know directly send this request to my invoice portal and see the response so you can see my invoice portal response with an access which expires in 1 hour and the type and so on so this access will be generated each time when it gets expired based on the client ID and client secret that you give on onboarding so every request uh to lhdn will be authenticated using this access that will generated uh using this URL over here so once that is done uh we are good to go with raising invoices cancelling invoices creating credit notes debit notes and so on so I'll just get to uh the next API which is to submit an invoice so to for an invoice we'll be fetching a lot of data from your Erp right which are related to that invoice so for example the ID of that invoice you would be having a document number in your Erp which relates to that uh invoice this is not the U this is just the uh number that is issued by your Erp so for example in 2 345 and 1 12 3 46 uh 56 and so on so it should be in a sequence and uh this would be already there on your invoices and the issue date and time of the invoice so when this invoice was created in your Erp that data would also be fetched then what is the invoice type code so if it is an invoice then we'll be accessing it as 01 so these codes are given by lhdn directly like 01 is for invoices 02 is for credit notes 03 is for debit notes and 04 is for refund notes so all these codes will be fetched based on the transaction type in your Erp in this case it will be 01 and what is the currency of your issuing the invoice and invoicing period so for example the supply uh period of that invoice or the supply date of that invoice and if it is a B2 B transaction we would be fetching the legal name uh you the customer Tin City and other address details with country subentity code and so on so all this information will be fetching directly from your customers master and sending it to the Erp and the payment means if you receive the payment in cash or any other means so there are specific codes for each of these uh payment means So based on that we'll be uh capturing that code as well from your Erp and sending it to lhdn and mainly for the line items in the invoice we'll be capturing the item name or the service name the quantity the price the tax type if it is sales tax service tax or any other type of tax and what is the percentage of that tax so with this basic information we will be generating the XML at our site and you know in production we'll be having a certificate right so using that certificate we'll be signing the XML before sending it to lhdn using the access so if I go over here to submit an invoice so we have an ID uh of an invoice the issue date and time all other information that which I just mentioned on the API documentation I have all these details over here uh and if I just send this information I in the header part I even have the suppliers uh even have the suppliers uh you know your uu ID as well so you can see over here we uh receive the status as success and The UU ID the submission U ID is that invoice hash the QR and everything is there on the response so this response is based on the response that we received from lhdn so if I just take this QR over here and go back to any basic c42 image uh decoder we'll be able to see the QR of that so this QR is nothing but uh you know the lhdn uh the my invoice portal with The UU ID of that invoice The UU ID in this case is this over here so this is the unique identifier of that invoice and say for example uh there is a mistake in the data that we have fetched from your Erp there is no worries even if there is any mistake on the data say for example the customer team number is incorrect or anything like that you would be receiving a validation error back to your Erp so your user would know when he submits the invoice from your Erp why it is not accepted so this error is not coming from lhdn we have around 2,000 plus validations at our side before sending to lhdn so that uh as part of the data validation we'll check everything that we have receiving from your Erp before sending it to lhdn if we send this request to lhdn it would get invalidated for sure because of the wrong team number so all such cases we'll be checking before uh you know uh sending it to LS so we have uh validation for almost all the multiple validations all for all these fields and this is just an example where uh uh you know if there is any mistake online item or anything like that then you will be receiving such easy to understand validation errors because the errors from lxn it's uh you know hard to understand for an end user so we are simplifying the error messages so that your user can fix it before resubmitting that invoice and now let's go to uh the credit memos uh API which is nothing but uh the same as invoice itself but we would just have the invoice type code AS 02 which would mean that it is a credit note and we have reference to the original invoice number so whatever invoice we are returning that uu ID of that and in the internal ID internal ID would mean the invoice number which you have given during the issuance right that number and The UU ID that we received or the U that we received along with the invoice needs to be submitted and similarly you would receive the QR and so on so due to limited time I'll just uh you know move forward with this and uh debit notes as well you just have to give uh the code AS 03 I mean we will set it as 03 from your Erp so all the transaction type that are part of your debit note would be uh having 03 code coming from your Erp so that when we pass at our side and do the validations we'll check for all this information and now to refund Nots again the same thing but uh the type code will be 04 so in this case you are returning the money back to the customer and not just reducing the value of invoice like in credit uh note so that's the difference between refund note as I mentioned so all these are uh the same same thing itself say for example if at credit note if I just send the request let's just wait for couple of seconds yeah so uh so the couple of seconds uh takes place for the validation preparing the XML sending it to L and getting back the response so it's similar way you will receive the QR code and everything back to your Erp along with the uid and so on and uh let's move on with the apis so if you want to cancel a document we need to give The UU ID of that invoice along with the status so status will always be fixed to uh cancel and we have to give the reason for cancellation so uh if I need to cancel a document I just need to provide The UU ID of that and the status will be static always as cancel and the reason if there is any wrong buyer details or something like that we can send it okay yes so we have received success status with uh The UU ID and the updated status uh from LSN so this just basically uh where you uh uh you know request for a cancel uh you know you cancel an invoice if you want to reject a document uh so from your Erp we'll be sending this Json format like The UU ID of the invoice so for example you have AP integration and your user uh your supplier has sent an invoice against you which you find has something uh mistake on that so for example invoice number uh invoice date is wrong or something like that then you can uh give the reason like invoice uh date is wrong please reissue and you can submit it with the rejected status which would be received by your supply side who can then cancel that document if he says that it is necessary to do so so that's uh all about uh e invoices so I'll just show you one direct uh demo from uh lhdn portal directly so uh all these apis which you have seen is through our middleware I have just a a document over here with the base 64 of that document and in the authentication the header part I have given the access that I have just generated uh over here and uh if I send this Json request we will be able to see this this is the direct response that we uh okay this is too old I guess the invoice date should not be too old I uh this uh specific B 64 is too old over here so when you issue a new uh basic for with the details so if I just uh you know try to Bas 64 decode this just for the purpose of this demo I'll just show so you can see this invoice is in April so I'll have to convert this to you know June and uh create a uh you know create a hash for this and then submit it so it would uh receive the submitted status so that's basically it uh when sending the invoice to uh you know my invoice portal and receiving back the status so I'll just uh uh you know with this basic uh ER API demo you would understand you know what data we are fetching from your Erp and what we are sending it to uh lhdn but uh I'll just show you an Erp demo where uh uh this Erp is specifically for Oracle Fusion so if anybody is using Oracle Fusion they can directly relate to this demo or if you're using even any other Erp you would be able to you know get an idea about what is happening inside your Erp so how we directly integrate with your Erp so I'll just skip to the part where the invoice is generated uh so I'll just go to so this is the invoice generation form inside or the module inside Oracle Fusion so we have to select uh you know the customer name uh the line items details over here and you know the payment terms and currency and all such things the transaction data and so on so once all this is uh uh created inside your uh Erp just like how you usually do it I'll just show you the notes as well so currently inside the not or any custom field inside your Erp so most of the erps we can create a custom field some uh erps we are not able to create custom Feld due to the nature of that Erp so over here you can see inside the notes there is in there isn't any entry as of now so I'll just keep playing this invoice and you know complete uh this invoice so one it is completed due to the API integration as you can see uh inside your Erp directly you would receive the response pack like lhdn status over here shows as submitted and The UU ID of that invoice is directly over there so why is this in submitted state is because I'll just show you the flow of invoice so first it would be in submitted status this means that it has passed initial uh structure validations and then we again send it for uh you know wait for the lstn validation uh so we would receive the valid response or invalid response from lhdn so I'll continue playing this video over here so since we received uh submitted status and uu ID we just have to you know close and reopen this box to get the updated status if it is valid or invalid so I'll just keep on playing this video over here yes so once we reopen we can see the status as valid and the QR is updated along with The UU ID which was already over there so this QR updated would mean that uh your PDF invoice in your Erp would now have this QR code based on the U ID of that invoice so if we click on view image or any such PDF uh link for uh PDF viewing option inside your Erp uh inside the uh PDF there would be the QR code of that invoice along with the uh uu ID uh which would be linking to my invoice portal so uh even if you have custom Fields just like this I'll just show you a custom field as well so over here in this invoice inside showmore in Oracle Fusion there is an option called a showmore where we can create additional Fields so we have created a custom field over here called as lhdn invoicing which can ALS Al be used you know to update the status even if all this is not possible we can create a custom table inside your DB and you know update the status and QR values over there for E invoicing purposes so uh this is just for Oracle Fusion I'll just uh show uh you know what all other integration methods are there for others major erps used in Malaysia which are Oracle EBS so for Oracle EB suit we would be generating a custom Java concurrent program which would fetch the data using a plsql package so all the information related to that specific invoice based on the button click would be uh picked through plsql package and through Java concurrent program the API request will be sent to flick portal and from there to lhtn and we'll send the response back to your Erp in case of Oracle EBS and if you're using sap business one then we use x extension manager using the site B1 user we would create an extension manager where we'll be fetching the data to a Json format sending it to our apis and from there uh we'll be updating back the response to uh sap B1 uh based on the response from the API if you're using sap S4 Hanah then we we'll be creating custom Z program so whatever T code you're using uh for creating your invoices if it is VF 01 or wef Z2 uh from there we'll be creating a custom Z program where you can submit this invoice to uh our flick portal and from there it will be submitted to LDN and you will have all your responses directly back to your Erp so that you don't have to leave your Erp to view the status or to get the invoice details or anything like that and uh if you're using Microsoft Dynamics fno we create a package using Dynamics code x++ so this uh code code would send the API request and fetch the data from your Erp uh the Dynamics fendo and send it to our portal and get the response updated back to F's custom field based on a table if you're are using epod Erp we'll be if you are using epod kinetic then we'll be using kinetic app Studio to uh you know uh fetch the data make the customizations on your Erp like creating the button where you can submit it to invoice create the button where you can click on uh click that button to cancel that invoice uh to receive AP integration all such things uh for all these erps we will be using the customized format for that Erp and if you're using profit 21 of epicore uh which is for new sector of Industries we'll be using D change to make all the necessary changes in your epic code Erp and if you're using any other Erp be it standard like in4 we have our own team for all these erps uh and and more erps uh uh where we can create the integration directly on your Erp so that your technical team or you know your it Department need not uh you know involved in any aspect of invoicing and everything from end to end integration will be taken care by our team if you using a custom uh Erp we'll be connecting directly to the DB of that uh or if we can have rest apis on that custom Erp we'll be utilizing that if we are able to save uh the Json file or XML file directly to any folder we'll be using SFTP protocols SFTP port to uh you know send that uh invoice details to our server from where it will be sent to lstn and we can directly write back the status to that specific folder U and if it is any other custom solution we'll have to develop custom uh uh you know development codes based on the source code if you have access source code based on the uh programming language use will be uh developing based on that okay now I'll take you through uh uh the walk through through our dashboard so even though all your data is directly available inside your uh Erp you'll be always having an access to our dashboard which I'll just reload over here so here you will be having a view of all the invoices that has been generated during the month for that year and a pie chart showing all the invoices that has been generated till now with valid invalid or failed statuses and in AR document you'll be able to see all the e invoices that has been created from your Erp till now and uh you have different filters over here for sales invoices credit notes debit notes refund notes uh based on status example it is valid if you have submitted but LSN has not given you uh the valid rest response uh till now then it would be in submitted status if it is invalidated by lhtn it would be over there but this invalidated status would be very minimal because we have validations for all the fields with us and the field status if the API itself is in responding it will be in fail status and cancel as you know if you uh your buyer has requested for the cancellation and you have approved it it would be in cancel State and you have date filters over here and you can search for invoices as well so over here against each invoice with the basic detail of that invoice we have trial and view so say for example this invoice is cancelled over here so if I click on trial I'll be able to see when this invoice was received from my Erp and when it was submitted to lhtn uh when it was shared with customer if it just shared through pul Network since we are certified access point and uh you know if it has if you received the cancel request when you received the cancel request from customer and when you have accepted that cancel request so all such audit trials are directly available inside our dashboard and if you want to view the details of an invoice you can click on view which would give you uh the line items of that invoice the party details of that invoice with the along with the QR and the U ID of that invoice and the direct status from LSN would be over here and you have option to cancel that invoice from here download the XML file or if we are generating the PDF file you can click download PDF to directly download the PDF with uh uh the file over uh the PDF with the phase two the QR over there and inside the AP if you have AP integration all the invoices that has been generated by your supplier would be available over here and if you want to cancel any invoice you can request for cancellation from here and uh the cancellation countdown would be over here how much time is remaining for you to cancel this invoice because there is only 72 hours that uh is there to cancel and if you click for request for cancellation you have to give the reason for cancellation uh based on the reason you can and click for submit for cancellation where the request will be sent and once it is accepted by your supplier it would be available in cancel status and if uh the direct access to your Erp is there we'll be directly updating you know the cancelled status once it is approved by your supplier directly to your Erp so uh your end users need not come over our dashboard so this can be used as a tool for your management or uh any supervisor to see all the invoicing statuses or your tax manager to see all the invoices that has been raised During the period all the invoice that has been raised against you the purchase invoices over here and so on so this is uh uh the login to this portal is through a username and password which we'll be giving you on onboarding time uh so that's all about uh dashboard there is more into this dashboard like canellation and so on due to the limited time I'll just uh move to uh the features that we offer in our uh invoicing solution so as I mentioned we have inhouse Erp team so uh we have team for customizing your Erp for all major erps P sap uh you know oracle epicore infor or any other Erp we have the team internal team to do that so you don't have to deal with any other third party in order to uh make the integration available in your uh Erp site and we provide on premise and oncloud if you have restrictions from a government Authority or due to your business nature we can provide our solution in on premise server that you provide or it can be in Cloud Server if you don't want to manage uh the solution as well and we have our 2,000 plus uh validations before sending any invoice to uh lhdn so that the rejection rates are pretty much nil and we can deliver the invoice by email or pul network as I mentioned P flick is certified access point I'll just show you in P website directly itself we are not just a pul member but we are pul certified access point so you can visit pall's website and in pepol certified solution providers you can search for flick and we'll be able to see uh our listing over there I'll get back to the features and dashboard and Recon so our dashboard provides reconcilation with your Erp data so that it can provide insights like which all invoices has been not sent to lhdn what all purchase invoice has been raised for you but you haven't entered in your Erp all such uh reconciliations and dashboard will be available on our portal and uh we have our offices in directly in Malaysia so you can deal with uh the ease of business is there when dealing with us and integration for purchases so as said mentioned not just AR side of your customer invoices but we integrate even with your AP side so that both the self-billing scenarios or the invoices that has been created by your supplier all are uh integrated to a single point where it can be easily managed to file your taxes and so on and we comply with all the security guidelines issued by mde and lhdn and we provide our own ticketing platform you can call us uh as we are locally present you can easily call us you can email or raise a ticket through our ticketing platform for any support request that is there and here are the list of few of our uh customers glob so we have worked with uh you know Fortune 500 companies listed companies major automobile uh companies insurance companies banking companies oil and gas sector so all we have the industry experience as well working with all these uh customers globally and it would be beneficial to give uh you know direct advice based on the industry that you are in so almost all industry that we have covered during all these years of our export uh Integrations and compliant side of e invoicing and here are few of the erps which we have the internal team to do integration as you mentioned we have business one S400 R3 ECC if you're using Oracle net suit uh jde Oracle Fusion which we have shown the video over here but we have you know already done multiple integration for all these erps be Oracle EBS Dynamics fno nav or business Central Dynamics AX epicore kinetic profit 21 or any other epicore Erp as well in for Ln or sun systems VOR po systems so even if you are in in retail segment we have worked with multiple POS systems like xtor Oracle xtor in core and uh you know if you are using ifs Erp we have team for that LS Central retail uh invoices Sage system or any such custom erps or POS systems that you're using in your business or be it e-commerce websites like Magento or something like that we have integrated with all such um erps or P systems or uh you know e-commerce systems before so we have we can easily directly integrate with your system as well so uh we have around five six minutes left in this demo so we can uh get into the Q Q&A session so if there is any questions that you wanted to ask during our previous slides you may uh raise your questions now or unmute yourself and ask it thanks so we have some questions maybe we can start from the okay box while we were having our session from wein so POS transaction since it's a b2c in nature so we do not need an API integration right so what's your answer for that is yes so for b2c transactions for example uh when you're using a POS you you might be on a retail segment Supermarket or something like that so uh when you are making an invoice for an individual seller if I go to a retail supermarket and purchase something for uh my personal purpose I wouldn't request for any invoice right so in such cases you can consolidate and send this invoice to uh lhdn and no need to issue an e invoice on that spot so once the P transactions are fully completed you would be having a back office for your P transaction for from where all the branches invoices will be Consolidated into a single database your back back office database for back backup purposes And archiving purposes so we can directly connect to that back office DB and from there fetch all the invoices and consolidate this p2c invoices and send it to lhtn for uh you know validation purpose and update it directly back to your back office DB so there need not be a direct integration with your Pui system in that case so I hope that is clear if you have need more clarity just let me know all right so let's jump into the next one uh so it's from no when can I uh reject uh invoices so once your supplies give you the invoice for uh against your te number you can reject the invoice within 72 hours even if you issue the invoice to any customer you have 72 hours uh to cancel that invoice okay so there is a 2 hours window it can be uh you know directly available in your Erp so whenever you are raising an uh invoice will be adding the cancellation till what time you can cancel that invoice in your Erp to a custom field so that uh you can know that if you have eligibility to cancel that invoice or you can directly come to our portal uh where uh the cancellation countdown is available so to see if count cancellation is available or not for that specific invoice right so the last one in our chat comment box section uh it's from uh Miss Vivian so please advise why you would choose an API approach rather than a direct my invoice portal what would be the disadvantage using the direct my invoice portal yes so in case you're opting for manually entering your invoices to my invoice portal there are few disadvantages one your uh books of accounts would have one value and your uh mind portal would have one value so for example due to manual errors when entering the invoices it is a manual task as well you'll have to enter the data into your books of accounts and you'll have to again enter the data back to uh the my invoice portal as well so it is double work already so once you invest for an API integration all this happens you know seamlessly the current process that you are doing right now in your Erp you can enter all the invoices as it is and from there it will be automatically integrated with LSN with the right values right from your Erp and you have many options to reconcile with your books of accounts so that you know that your books of accounts is accurate and the tax inputs that you're claiming and the tax output that you're paying is accurate uh with all uh aspects like uh be it AP or Ari both these would be you know completely integrated to a single portal and you have uh you know many advantages like canceling an invoice directly from your Erp and all such things are uh an added Advantage if you move on with an API approach but even even if you have I would recommend uh you know my invoice portal approach directly entering to my invoice portal only if you have so for example uh less than uh 10 invoices per month anything about that uh it is better to have API integration because due to the value or that needs to be done the reconciling benefits that you have and the ease of integration all such things would be there yeah thanks oh yeah so can I choose Vivien has a follow-up question based on your answer can I choose to use flick but not sign up with P definitely you can p is an added feature that we give uh you know based on the direct discussion with uh MD uh in Malaysian Authority we understand that they're they're more focusing on a pepol network approach in the future in the coming future maybe uh in 2027 or something around that so we suggest uh if you have the right Erp uh to move with pepo network but if not it is directly uh it's perfectly fine you can uh and even sending the invoice where email to the customer is also optional feature provided by us so you can opt in and opt out for any feature that you wish to have so pepol is optional for you you can opt in or opt on opt out based on your uh company's policy or interest thanks rad thank you Vivian for the questions I think we went through quite a number of features and functionalities and also what are the uh approach that would help your organization meet the requirements set by the government I think this is one of the advantage that flick brings you know sometimes if you were to bring on an inexperience or for example a a solution provider who's doing this for the first time you know they might develop a clunky integration that might cause you uh some future data inconsistencies or might give you some manual uh repetitive task to do in the future uh but I think we went through uh flick has had uh tons of experience working with really large organization so that you you know can have or go through with this journey with no errors uh no frustration but most importantly you can comply with the uh requirements provided by lhdn uh with you know with the number of functionalities that we have uh this could also set your organization up for uh future enablement you know some of the functions and feature may not be required now but uh lhdn might Continue to update uh the compliances or whatever necessary uh along this whole e invoicing Journey for the coming one or two years so with flick experience operating uh around this uh you know by providing solution for organization globally uh we know uh the best approach that would suit uh your organization within your industry uh that you may be able to uh meet the requirements uh without having any uh gaps in your function or features uh but most importantly uh with proper communication and followup uh transparency with what we do uh I think uh with flick you would be able to have a very transparent approach uh any disruptions or issues would be at a minimal because again we coming with tons of experience uh rolling out this solution for many other large organization so we have also had a look at a very specific use case in terms of demo uh for those who wish to uh see a demo particularly or very specific to the Erp system that you're using I think we can follow arrange a follow-up meeting uh and have a much more individ individualistic uh demo session that we can showcase to you how how our middleware solution could work perfectly with your Erp system uh then maybe we can have or address some of the questions that you might have uh concerning to your organization so thanks again for everyone for joining it's it's been a great uh session so far I think we had a lot of information being shared uh feel free to drop any questions uh we will be planning to reach out to you and plan a follow-up meeting uh see how we can be of help to your organization throughout this journey so thanks again we don't want to take much of your time appreciate all of you uh to be present here I hope you all have a great rest uh good weekend there so thanks again take care everyone have a nice day thank you thank youone have a nice day bye goodbye everyone