Create Your Grocery Shop Bill Format for Customer Support Effortlessly

Grocery shop bill format for Customer Support

hi there this is Shep Hyken customer service speaker expert and business author and on this video I'm going to talk about a customer Bill of Rights my friend Bates Childress sent me a gift it's a brown paper bag like you might get from any grocery store but this bag is special the bag comes from the Vermont country store a bricks and mortar retailer catalog company and online e taylor and printed on the side of the shopping bag is the vermont country store customer bill of rights now the first time I saw something similar to this bag was the City of Seattle Washington's customer service bill of rights it promised excellent customer service to their customers who happen to be the citizens of Seattle now while most customer Bill of Rights focus on an organization's obligation and promise to deliver a high level of customer service the Vermont Country stores is a little bit different while this obviously showcases the outcomes that the customers should expect it's really the obligation that the customer has to Vermont country store this is important it's a little twist on the concept it's kind of a play on words but it's powerful the customers have an obligation in our expected to demand courteous customer service as a top priority they're expected to take action by reporting any shortcomings here's what's printed on the side of the shopping bag that every customer leaves with the heading is simply our customer bill of rights to expect polite and courteous service to be the top priority of the moment to expect all sales people to know about their merchandise to expect quality merchandise service or delivery and to report any shortcomings to compliment superior quality of service and merchandise to expect the Vermont country store to stand behind its merchandise to expect any adjustments in the merchandise to be made in the most convenient manner to expect accurate and efficient record-keeping despite the computer or any other problems and finally one hundred percent guaranteed satisfaction enjoy risk-free shopping we will exchange any item or refund your money without hassle or fuss whether shopping by catalogue online or in our stores well if you've been watching my videos reading my columns and articles and blog posts you know I love lists I can't think of one of the above obligations that wouldn't work for any business if you don't already have a customer Bill of Rights you may want to consider putting one together start with these nine obligations then add some of your own work on this with your employees and watch how they buy into the concepts and most important of all if you create a customer Bill of Rights be prepared to deliver these are promises and obligations that you must live by enclosing what would you add to the above list let me know I'd love to hear from you just go to my website which is wwan hy kan com there you'll find how to contact me I'd love to find out your ideas and your insights and while you're there take a look at well over 200 customer service articles that you can read and share with your colleagues thank you very much for watching this is Shep Hyken and I'm reminding you to always be amazing you