Find the Perfect Jewellery Shop Bill Format for Operations

Jewellery shop bill format for Operations

okay I want to ask you this question real fast when was the last person that you've made friendship wise that the first time you met them you were like man I really like that person and your friends still does everybody have an experience like that does anybody have one they'll share like a close friend or anything like that that's kind of that's sucking up a little bit there so yeah no okay well I mean like I think that's probably how most of us are and you know outside of like school where you go through and you spend all year round with somebody generally when you meet somebody especially when you're older and you're more set in your ways you know whether you're going to like that person or not how many people are really close friends with somebody that uh they did not like at all the first time they met who are you really good friends with a couple of my good friends okay growing up the younger though yeah okay how this your example how how long have y'all been friends so you were very young when you did that and that's one of the key differences there too is like when you're younger you can grow up together and you like you kind of mold your ways and when you're younger you're you're changing the things that you do and a lot of times you change yourself and you end up matching other people but like it does not happen very often when we get older uh especially you know I'm not in my 50s yet but I would imagine like a lot of the people that come to the store are kind of ornery and uh know immediately if they're going to like somebody or not which brings me to the next thing is that what really is our experience and how do we introduce ourselves to customers when they come in the door we say hey we just talk to them yeah and so I mean it's really simple like this jewelry is super simple I mean it really is make a great relationship with that person and go from there now I just wanted to share something with you too is that it's always harder in the slower times to make that uh because there's not as much energy in the story you know Christmas it's easy it's easier in the busier times in May because you have this momentum you have all this and you can go back and forth and you can uh talk to these people but like in March especially with spring break coming up in lower door traffics and things like that the most important thing that we can do is have a really good introduction with that person that's why like being at the front door is a non-negotiable at sissies and why this front door experience is the most important thing that we can do because just like how you would meet a friend uh out out just out and about at a restaurant or something at this day and age and at the age we all are you have to like that person at first you're not going to invest the time in them so unless somebody comes in here and has that first experience with us they're probably not going to like us and if they do like us it's not going to be as much as they could have liked us too and so does anybody have like a good way of grading somebody at the front door foreign I'm not trying to just get attention to them like so I mean because that's something that you all think about because I always think about this and especially like two years ago when I had to start doing this was uh I go around and you know you take people who are uh 22 years old like in Conway and they they don't know what to do and most of us really don't know what to do and I'd like I'd like to challenge you to think about that and think about this as like a sport on how you play this game and how you play this game of sales to make that first introduction easy I mean because honestly a lot of us what we do is we're sitting there on our phone we come up and we get surprised and we go oh oh hey you know what's going on and we start behind the eight ball and so I mean go through and think about how important this front door is and how you're going to make that introduction with that client and I know everybody hates secret shopping and we haven't been secret shopper in a while uh we will this summer though I'll just let you guys know but it's amazing because every single one of the videos that we've watched within five seconds I can tell if that secret shopper is going to say that they felt judged if they felt uncomfortable in the store if they thought that the people in the store were uppity and that uh they did not want to talk to him now granted one of the secret shoppers did have green hair so uh that was supposed to be a joke if y'all learn to laugh at that or anything yeah but uh I she went in Pine Bluff and like on the video you could see like the they just keep looking at their hair it was really funny okay but every single time you can tell that from one thing and that is somebody walking in here and nobody being here and that is the single most thing and we've talked about this a hundred times but it's just getting back to basics is when you leave a customer here like uh Gemini came out of the office of the day and somebody was at Rolex looking in the Rolex case and had not uh been helped like what do you think that client thought they've made it all the way in the store they're going to Rolex and they're sitting there for you know minutes nobody's coming to help them I mean what are some thoughts you think go to their mind how do I get help here you know what is the store do they even care maybe they only wait on people that uh you know have money that they know they're judging me that's the fastest way for people to think that you're judging them and the easiest way to make sure that they don't think that you're judging them is to talk to them at the front door and so like we said this in the corporate trainings and stuff like that but like the easiest thing that we can do when somebody comes to the front door like if you had to teach somebody how to swing a baseball bat it's greet them hello compliment them and then introduce them to sissies and if you can do those three things every single time you can guarantee that you're going to have a great uh first experience with that person and then this store is laid out exactly to go around and show somebody why is Lagos up here what is Lagos up here does anybody know now we're supposed to be standing in front of it yeah it's the last stop it's the last liquor store before you go into a dry county okay and so this store is designed the inventory is designed to greet that person at this front door and then show them around go and introduce them through remember when we even moved these cases around mainly because nobody was covering the front door y'all don't remember that we've moved those because of that and then moved in there because it's easier to introduce yourself to it and you can walk somebody around the store and so think about that especially in March when it's slower and times are going like this is that it's so important to greet them at the front door and then show them around that store what's the biggest difference between that Lagos bracelet and that 50 000 Riviera necklace is it price what's the biggest difference between that Lagos bracelet and that Riviera necklace is it or is it 53 feet that's the biggest thing that's the biggest difference in between selling these pieces is getting people back there is the actual physical differences in store so that's it uh we've got plenty of time to putt so Carlos you're going to introduce the game I want to introduce them yay past champion foreign