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Proforma format for Technical Support

thank you you're welcome have a nice day thank you for calling the day my name is Miranda may have your complete name um sure this is Laura Perez Laura Perez can you spell that for me okay it's l a u r a p e r e z all right can to have your email address and your date of birth okay it's adore peris gmail.com and my birth date is January 3 1987 is this your active email yes it is all right and how can I help you Laura okay um as you can see I cannot complete my booking through my mobile application I'm actually out today and I cannot um use my computer I already tried to ref to refresh the application several times I also check my internet connection and and everything is working fine I've um checked my payment um and everything is accurate I'm not really sure what went wrong can you help me please I see don't worry Laura I will help you resolve it so you cannot complete your booking even if you already refreshed the page you also have a strong internet connection and you also double check your payment method details uh does it exit suddenly while you are using it no I don't think so uh does it show you any error message no and by the way I think this is important when I am trying to um browse through it on the payment part it goes back to the the main page I mean the V stay home page I repeated it several times and the same thing is going on oh I see are your apps automatically updated I don't think so oh but have you updated our software into its latest version um not yet I am not aware of any update I see what is your operating system is it Android or iOS oh currently I'm using iOS 12.1 all right uh we have updated our software last week to remove the bugs that are slowing the system now all we need to do is to update the vacay day app on your phone so just open your app store and look for the updates button on the lower right part of the Apple Store's home screen please click the update button deide the VC stay icon okay I'm doing it now it's done uh has it finished updating um hold on a second um it's not yet done okay now it's done oh great open the app and try to book the place again okay sure oh by the way is it okay for you if we could send you articles on your email so you will always be updated on the latest place and promos that we offer that's awesome feel free to send me those things I think I would need those oh sure thank you this is amazing I already book a place glad to hear that do you have additional concerns and that will do for now thank you so much for the help you're welcome thank you for calling the K day have a nice day have a nice day to [Applause]