Create Your Proforma Template Word for Customer Support Effortlessly

Proforma template word for Customer Support

hello everyone and welcome to singl step English in this video I'll share with you the top five phrases that customer service agents can use to show empathy towards [Music] customers the first phrase is I understand how you feel this simple phrase acknowledges the customer's emotions and lets them know that you empathize with their situation for example if a customer says I'm frustrated because my order hasn't arrived yet you can respond with I understand how you feel let's work together to resolve this the second phrase is I'm sorry to hear that this expression conveys sympathy and shows the customer that you care about their experience for instance if a customer says I'm disappointed with the quality of the product you can say I'm sorry to hear that let me see what I can do to make it right for you the third phrase is that sounds frustrating this statement validates the customer's feelings and lets them know that you understand the challenges they're facing for example if a customer says I've been on hold for a long time you can respond with that sounds frustrating I appreciate your patience and I'm here to assist you as quickly as possible the fourth phrase is I can imagine how frustrating that must be this expression shows empathy by acknowledging the customer's feelings and putting yourself in their shoes for instance if a customer says I'm having trouble understanding the billing statement you can reply with I can imagine how frustrating that must be let me walk you through the statement step by step to clarify any confusion A variation of this is I realize how frustrating that can be and our last but not least fifth expression is thank you for bringing this to our attention this expression shows gratitude ude to the customer for sharing their concerns and gives them reassurance that their feedback is really valued for example if a customer says I encountered a problem with your website you can respond with thank you for bringing that to our attention we'll investigate the issue immediately and work towards a resolution you can add we appreciate your feedback and there you have it those are the the top five Expressions you can use to express sympathy in a customer service role by showing empathy towards customers that not only helps resolve the issues but also strengthens your relationship with them it helps to build trust between you and the customer if you found this video helpful don't forget to like share and subscribe for more tips on providing excellent customer service thank you so much for watching and see you next [Music] time