Create the Perfect Receipt Template for Quality Assurance

Receipt template for Quality Assurance

How many cats does it take to boost your customer service quality? ing to the ancient cat legends of Mew-sopotamia… it only takes The One. They call him… Mr. Purrmeister Extraordinaire! Or, if you’re a friend, you can simply call him Klaus. With the help of Klaus, getting started with conversation reviews is quite frankly, a hoot. Set up custom filters to find the tickets you’d like to review and get a randomized sample with a mere click o’ the cursor. Review entire conversations or individual messages within a conversation. Rate conversations based on custom cat-egories defined by you. Customize the rating scale ing to your team’s needs. Add mentions to your comment to notify relevant team members… …as well as hashtags to easily find and get reports on relevant reviews. Keep track of whether the recipient has seen your review or not and set up email and Slack notifications to be informed the meow-ment you receive a new review. You’re not confined to reviewing conversations in your help desk – Klaus goes wherever you go! Review conversations anywhere using the browser extension. Set daily, weekly or monthly goals and track your progress at a glance. Brilliant. It all comes together on the dashboard where you’ll be able to track the aggregate internal quality score, identify top purr-formers as well as areas for improvement. Filter results based on users, ticket source, hashtags and more to dig your claws into the data that’s most relevant to you. Don’t just take it from us – take it from these folks! Give it a try to see how Klaus can help you ensure top-notch customer support. Toodle-oo!