Collaborate on Rent Invoice for Customer Support with Ease Using airSlate SignNow

Rent invoice for Customer Support

makes in my house another good tip is to only one your dishwasher and washing machine when they are full to tap water and energy I'll keep that in mind it's important that we all do our part to conserve water especially during this shortage absolutely every job counts this message was brought to you by the St kits Water Services Department learn more at water.gov dok water is life is life do just one make sure check for leaks around your house everying your tee don't let the [Music] away you want right now save the water whenever you taking your shower the water your business every hour water [Music] water it's up to me and you and you and you and do right do just one thing water mine for the year 2024 I can't believe the year is com and gone so quickly but but it definitely has and a lot has been happening with the S water services department so with me I have the water manager and engineer Mr Cromwell Williams and to his right I have the customer service assistant manager Miss janica Williams so it's Williams and Williams today here on the waterline thank you for joining me today how are you doing I'm not too bad on you uh well definitely glad that it's the end of the year I know Mr Williams you have a lot to tell us about the activities um I want to start off by looking at some of the high points of 2024 because it was a year indeed filled with a lot of successes perhaps some challenges as well uh what can you tell us as you look back on the year that has gone by okay good morning to everyone in the public domain it's a pleasure to come this morning as the water services department to just look back on 2024 and also hopefully to look a bit towards 2025 um we did have a few successes this year and some setbacks as well um we try to manage the water resources that we have in say it's on a sustainable basis and it's important that I said that from the outset because the sustainability of our Water Resources means that we use it in such a a way that it lasts um it's not about just using it today without consideration for the future and so in everything that we do both from the government Water Services Department standpoint as well as you the customers the the users of water in St kits always think sustainability making it last matter of fact This Ti in nicely with the overall um theme of the government which is a sustainable Island state and and and so when we think of sustainable Island state we must think water and so we always have that in the Forefront of our minds at the water services department when we are thinking about how do we manage our Water Resources um sustainability and so we would have started this year um pushing to increase our supplies and we have always indicated that there are two main areas in which this will happen one will be to further develop our un exploited groundwater resources through the the drilling of new wells um and the second of course is increasing our production through desalination in terms of the well drilling program we were able to drill a new well in Kon this year that was commissioned back in May and since that well has been commissioned in May um Kon has been restored to 24 hours Supply and that is a tremendous success for the Department this year uh unfortunately we've been a bit um slow in terms of going through the whole um procurement process to get new wells um but as of I think sometime last month November we would have signed a contract with a company um this company is out of Germany and they will be partnering with a local subcontractor um um Mr regel Francis company and they will be undertaking for us a geophysical survey and that will allow us to pinpoint Where to drill for future Wells so that should be happening um in January um they're going to be they're not currently doing some preliminary Works in terms of getting their equipment and everything together but in January they will be using the Drone technology to um allow us to do that survey and that will pinpoint where we're going to drill in the meantime we are going out to Tender to get drilling companies so once we have identified the points where we want to drill which are best to drill then we will bring in the actual drilling company and we should see actual drilling starting um I would say definitely in the first quarter January February it's an interesting thing because um from what I understand of that process it seems to be environmentally friendly as well because you're locating those spots without necessarily doing any digging or anything like that is that that works yes um it is also um more cost effective I would say because in previous times we would have drilled test holes and then based on what we discover as we drill so we would have drill a small like 2 in test hole 2in diameter test hole and then based on what we find that will give us an indication okay this looks like a favorable spot let's proceed to will the larger well which is like usually a 10 in diameter okay but so so now we're able to access the same information in terms of the soil profile what is below the ground you know a couple hundred feet where we'll be drilling without doing that test hole so it saves time it saves money being able to use modern technology to get that same geophysical profile of the earth without drilling a test hole this is exciting stuff I see you're trying to hide your smile but it is so that's what we did in K that's what we did in Kon for instance and even before Kon that's what we did when we JW the wells at Shadwell we were able to so instead of drilling first a test hole or two then we were able to just go straight into drilling the the large diameter production well without first having to drill a a test hole and the second thing as I said is um so we expect that in definitely in the first quarter of next year we will be moving forward in drilling our additional Wells throughout the island so all the communities that currently have water shortage that caus us to have to um not meet that 24-hour Supply we will be well on our way in 2025 to um finding the additional water that those communities need no pun intended well on our way however yes however in the case of of B because we we know that we have exploited the safe yield of the basa aquifer which is estimated about 2.5 million gallons per day and we have been pumping just about that for the last decade or two so we don't want to run the risk of increasing any well production in bastia and then run the risk of saline intrusion because that will bring in brackish water because of that we've had to start using desalination to meet the increase in demand in bastia so we finally started the bastia desalination plan 2 million gallons per day that has actually had ground ground um Earth movements and so on we've started the actual construction of the site and so that is expected to be substantially completed around July or August of next year so once that plant is completed uh the residents of basa and and the surrounding areas should move we should be able to restore 24hour Supply so that's basically where we are in terms of meeting um our shortall in terms of production capacity at the moment awesome uh let's talk a little bit and I will bring you in in just a second but I do want to talk a little bit about the the well and the the salination plant in Canada State your team seemingly going through some training right now for that tell us about that how's that going right good so that plant is substantially completed and we're in the testing phase um the some minor bugs that are being um sorted out still to be started out and so we expect that um Definitely Maybe in the first quart well in the first quarter that plant will be commissioned um the site is sloping and because of that there's been some major erosion like even around the where we have the um solar panels the solar panels and so on so there we have to do some mitigation measures on the site in terms of constructing retaining walls and so on but the plant itself is substantially completed is being tested is largely functioning just some minor adjustments um to ensure that at the end of the day it works reliably and and provides the the quality that would that is expected and so I can't I wouldn't put a definite date to say when it will be commissioned but it could be um I would say maybe in February or so okay great so that's a whole lot and we're not even halfway through our show yet but I do want to give the viewers and listeners a chance to interact with these individuals here if you have any questions for them if you want to commend them for anything and if you see a leak or you want to improve the reporting mechanisms now is your time so please call us here in the studio and uh now Miss Ms I'll turn to you the customer service assistant manager so you're on the front line so to speak customers come in they see you um there are a lot of things that go on basically within your domain and I want you to highlight a few of them for me uh beginning with your appeal to customers to do quite a few things we are appealing to the entire public to when you see leak you report that leak however you always take initiative you identify your monthly bills if you see a spike in your readings a spike in your usage you look for that leak if you had leaky toilets you're doing some gardening that we are not aware of you make us aware so if we see that high consumption a part of your history we know how to tackle it for households with less than two persons your usage should not be Beyond 10,000 gallons per month so we have persons using enough Waters to cover their neighbors water and we urge the public to consume the best that you can conserve we're trying our best so you need to help us so we can help you mhm we also extend to the public to update your accounts we have accounts in our systems without numbers we are also trying to modernize and to send eills in that case we're adding email addresses that way you wouldn't not no longer receive physical copies of bills you would get that bill via email you would have that bill at your leisure and pleasure anytime you need you just pull out your smartphone and you use that bill for any necessary information that you may need so we demanding the public if you would like to join the modernize team you just update your accounts you come into the office you add your numbers your emails to receive your bills and to also always read your full Bill to identify when you have a high spike in your readings definitely so join the modernization team that's a lovely SP I'm going to have to borrow that at some point so a lot definitely going on with water services department uh I do want to say because we've had this discussion before you were here before Mr Williams of course is a veteran here as well so we've talked about engaging customers the online payment platform is one of those things that you and I discussed with Mr Mills not too long ago that was reintroduced this year so again if you want to pay your bill the website ww go that pay K and you just click pay now exactly and you have that information there so this is how the WSC is working to meet you where you are and ensure that you get the information that you need and also that you help us so one of the things that I got from Mr Williams consistently in our dialogue over these last few months I would say just about a year now is the need for partnership between the public and the government you even said it again here today sir the fact that it's not you know one side doing everything it's and one of the things that I saw which I do want to Comm the team on is the fact that when they go out those guys go out to fix the leak to address you know they wake up early in the morning as you told me and they go and they hike and so on there are some customers who actually do appreciate that and they say that the response on Facebook has been commendable for them they've been telling them good job and we don't normally hear that we don't normally hear positive messages but I think that it's good because I know that your team works very very hard so as we continue this discussion again the phone lines are open if you want to engage these lovely people feel free to call if not we'll just continue among ourselves like we normally do anyway so we're looking forward now we're at 2024 we're looking forward to 2025 uh I know Mr Williams indicated already some of the things that we can expect in 2025 I won't put this question to him just yet because I know that he's already thinking about Beyond 2025 as well even though he's being modest but in terms of anything that you can tell us Miss Williams concerning customer service relations Is there anything planned uh anything any new project any Outreach of sorts planned for 2025 at this present moment no but we encourage persons if you have an issue you can always come in and speak to one of our customer service repb we are here to lend a hand anytime also we urge the public if you have tenants and they're moving out you need to notify the water services Department to avoid the backlogging return bills definitely so you and I had this discussion quite a few months ago I think it was about who would be responsible for bills in cases where people move out I think it was and they didn't log do you remember what you said then right unfortunately it would be a part of the account holder for example if Mr Jamie moris owns a property and I rent from him and I just moved but however I leave a DE bill I would expect Mr Jamie Ms as the account holder to clear the account so I'm urging you to help your landlords don't just move out if you use the water you pray for the water yeah and this is Christmas time so we all want to save a bucker te definitely definitely so so Mr Williams now I Turn to You Because as I said before I feel figure that you were being a bit modest because you know over the last year I've gotten to know you and I know that when you think of something thinking very longterm so even Beyond 2025 um what are we what are we looking at how do you expect the water services department to position itself to ensure that again we guarantee that sustainability that we're looking for but also in terms of building capacity within the water services department okay good question um so of course we always have a a long-term strategic um Outlook when with regards to water and um we one of the challenges that we've had why we find ourselves in this unfortunate situation where we don't currently have enough water to meet the demand is that basically there was not enough investment by the the government in in developing um additional water sources but the government in the last um couple years have demonstrated the financially from a financial standpoint I mean you hear our Minister often indicate that since he's come into office in the last two years he's manage to move the the cabinet to I think either double or quadruple the the the amount of funds that are budgeted for water in fact the basa disl plant alone is 49 well let's say 50 cuz it's going to be more than 50 million time we have to do the addition for the electricity Supply and the water pipes that have to connect the plant to the to the storage reservoirs and so on so it's over $50 million just like that in practically one year and that's a lot of money it is right so but just spending money alone is not the the full solution even though it is critically important that we understand that the business of providing a reliable water supply requires money traditionally it was not like that we had once ago A system that was totally gravity fed we would say when we when the water was only the water coming from the hills and by gravity it will flow straight to our top so it didn't require a whole lot of investment of of fund um that has changed because the population has grown and the modernization of the population everybody have washing machine flush toilets etc etc and so because of that even though the population numbers have not doubled but the consumption has doubled because people have their washing machines they wash anytime they want they flush five times a day we have a call we do have a call good day caller your life yeah good morning morning and good morning to the good people at the water department who do a great job but it's just the public don't try to back you holy and solely um Mr Waterman the abuse we see and something happen you understand you all going got to go to the The Joint board and get people in the different communities them look out for can't be all over and we got a society abuse a lot of things in think and report but I the big reporter here BN here and I will talk here and watching your face so when you look at a lot of these stand some in certain areas should move but some in should move because it's much abuse and water SC just make money and we got to look out for these for for the water because I like me skin watch you know when I go and give this country me hours when I reach back in the penth I want this skin here beard you understand so want to wish you all the best oh as a he I want to tell my good friend conr mayard was in a discussion about 3 weeks ago down at K and he told me and he came to my lightning please to get tell him I come up by the office and he a lot of [Music] SC me as a little boy used to to see that now and we got to do better have a good morning this country love you love you only you bring it you bring it thank you thank you well I want to say thanks to that caller for you know echoing the sentiments that the water department does need the public Supply I mean support you do need the public support and and you cannot say that enough because we provide the water we provide the water we're doing at least five we're providing at least 5 million gallons of water per day a lot of that yes is being lost through the government system when you think of all the government facilities that are you know there's no real accountability there and that needs to be addressed um but we can never ignore as well the fact that there are a lot of customers and M Williams mentioned it there are a lot of customers who are using way too much water than should be using even in their homes um leaking toilets is the number one culprit and we will not stop saying that because it is the truth the facts are there to prove we radio meters every month 30,000 gallons um and more 40,000 gallons when you should be using less than 10,000 most household inan kits should be using less than 10,000 gallons but if you're using 30,000 gallons 40,000 gallons you're using three four five much more than you should be using and that is part of the reason why we're not able to meet the 24-hour demand I was recently speaking to caller do we have another caller we do all right good day caller I'm going to ask you to be uh brief if you can please go ahead good morning from call about it already and nobody they empty it and nobody do nothing to it it's still leaking and that's where water R is too a lot of water racing out of it you need to be looking bless all right thank you very much col okay thank you um we will look into into that um Tabernacle Reservoir right I do hate to do this but we are pressed for time we're already over time JQ is not looking at me yet but we're already over time so I'm going to give you each roughly 30 seconds to wrap up um speak to the public Miss Williams I'll let you go first I urge to the public to stay connected we we demand I'm going to say with demand payments to stay connected pay your bills pay your bills on time stay current if you notice a league acknowledge that leag identify that leag you're calling a plumber right away you don't wait for it to go you don't wait for it to show up when your meter reader comes around you identify a leak you fix that leak please you look at your bills monthly to realize when there's a difference in your usage that would also help you to identify you could possibly have an internal lead that you can't see above surface so remember to stay connected be current with your bills that's a new slogan isn't it all right Mr Williams I am going to just reinforce what m Williams had said because at the end of the day it is what you the customers do with the water that we provide I was about to mention that I was speaking with the farmer manager in Grenada and I asked him what is your total production water he said about 8 million gallons per day I grenada's population is at least twice that of saying kids right and you know we doing five and more million gallons per day so it means that we are not economical even when you Benchmark compare with other Islands you would realize in saying kids we are not economical in how we use water um we have to find ways to force people to be economical in how they use water otherwise we're just pouring more and more water into a leaking bucket and unless you think about how we're going to stop those leaks don't care how much water how much additional water you pour into the bucket it is chowing good money behind bad money billing 50 million gallon 50 million desalination plant that alone will never solve our problem we have to deal with how you the consumers are utilizing the water and that is the final word for today so Miss Williams and Mr Williams thank you for joining me for the final edition of waterline for 2024 I do want to wish all of our viewers and listeners a happy and safe holiday season until next time I'm Jamie Morris bye-bye good water is life water is life do Just One Day One Thing