Mobile signing
Cross-device signing ensures donors, volunteers, and clients can sign forms on smartphones or tablets without needing a desktop connection.
Nonprofits must balance budget constraints with regulatory and data-protection obligations; selecting the right eSignature and CRM approach affects fundraising, volunteer intake, and service delivery efficiency.
Oversees fundraising operations and needs reliable signature capture to finalize pledges, gift agreements, and restricted-fund paperwork. Requires CRM linkage to donor records and clear audit trails for stewardship and compliance reporting.
Manages client intake, consent forms, and reporting documents. Needs mobile signing, template reuse, and secure storage to protect sensitive information under HIPAA or FERPA where applicable.
Development and program teams frequently handle donor agreements, volunteer onboarding, and service consents where signatures must be tracked and stored.
Cross-device signing ensures donors, volunteers, and clients can sign forms on smartphones or tablets without needing a desktop connection.
Drag-and-drop document fields and data placeholders speed form preparation and support automatic population from CRM records.
Bulk Send and mass enrollment features accelerate repetitive communications such as campaign consents or annual renewals.
Real-time webhooks notify Close CRM when a document status changes so that workflows update automatically without polling.
Simple branding options maintain organization identity in signer emails and document headers for professional donor interactions.
Secure document repositories retain PDFs, audit logs, and metadata for compliance and reporting.
Reusable signNow templates let nonprofits standardize donor agreements, volunteer forms, and consent documents to reduce preparation time and human error.
Bulk Send enables sending the same document to many recipients at once while tracking individual statuses, useful for mass acknowledgements or seasonal campaigns.
APIs or native connectors push signed PDFs and signature metadata into Close CRM records, ensuring document traceability inside constituent profiles.
Granular user roles control who can create templates, send documents, and access signed records to meet internal governance requirements.
| Setting Name | Configuration |
|---|---|
| Reminder Frequency | 48 hours |
| Webhook Endpoint | CRM document endpoint |
| Signature Authentication | Email + SMS code |
| Retention Policy | 7 years |
| Template Versioning | Manual approval |
Ensure staff and constituents have supported browsers and devices to maintain a smooth signing experience and secure connections.
A small clinic replaced paper intake with signNow forms embedded in their patient portal to collect consent and intake data quickly
Leading to faster intake processing and clearer audit trails for HIPAA compliance.
A food bank integrated Close CRM for donor management while using signNow for gift agreements and volunteer waivers
Resulting in more timely acknowledgements and streamlined reporting for grant applications.
| Feature | signNow (Recommended) | Close CRM |
|---|---|---|
| Signature Legality | ESIGN/UETA compliant | ESIGN/UETA compliant |
| HIPAA Support | Available | Limited |
| API Access | ||
| Bulk Send |
7 years recommended
3 years typical
As required by HIPAA state rules
7 years or funder-specified
7 years IRS guidance
| Pricing Item | signNow (Recommended) | Close CRM | Price Model | Nonprofit Discount | Typical Fit |
|---|---|---|---|---|---|
| Monthly Cost (entry) | Per-user tiers from low-to-mid range | Per-user CRM tiers from mid-to-high range | Subscription per user | Discount programs available | Small teams, document-focused |
| Free Trial | Trial available for new accounts | Trial available for CRM plans | Time-limited trials | Case-by-case nonprofit offers | Evaluation before purchase |
| User Seats | Flexible seat counts, per-user licenses | Per-user model with role tiers | Per-user billing | Negotiable for nonprofits | Scaling with team size |
| Document Limits | Generous limits depending on plan | Often higher limits on CRM attachments | Tiered quotas | Discounted volume possible | High-volume senders |
| Contract Terms | Monthly or annual billing | Monthly or annual billing | Term flexibility | Nonprofit contracts may vary | Choose based on budget predictability |