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Towing invoices for Customer Support

to avoid it well we're set that is gonna be $52 how are you gonna pay and I don't know what happening she was all nice and everything all of a sudden when I told her that the bill she just bolted on me she shot out the door she she's fast I had a little bit of reasons it didn't collide mine I had a big lunch you do need to pay the tow truck operator hi and thanks for watching the tow channel where we tape the complex business a towing ready down into bite sized pieces of the eating did signature leisure my name is dawn Archer I'll be your host what do you do when you're called to provide service and only after you've towed a customer's car from the side of the road to their house you learned that they have no money I hear you I hear you most of you are saying hook it up and take it to the lot yes that's one way to go but what about those special circumstances what about the grandmother who lives on a fixed income and this breakdown wasn't something that she budgeted for what about the 20-something kid living paycheck to paycheck he's got liability only and just caused a collision he didn't ask the police to call you so why should he be responsible for the bill how quickly he forgets losing control and blocking traffic at rush hour now we've all been there and can empathize with their positions there have been many times in my life when the unexpected has happened at the worst possible moment but tours have a responsibility that goes above and beyond these moments of inconvenience tours are called to help the stranded make it home in the middle of the night we're called to clear the road after an accident so that others can travel safely when law enforcement calls for a tow truck they need a quick response from a properly trained operator with the right equipment to get the job done unless you collect for your services none of this stuff gets done as a towe're it's your responsibility to charge and collect a fee that not only covers all expenses but provides you with a profit that supports your family while enabling you to plan for future business growth so how can you be fair but firm and collect in every situation one know your rates you must have a set price for all services and apply that across the board no matter what the circumstances that's not to say you charge the same in all situations there will be times when more work is required such as at the scene of an accident to communicate when payment is expected you can head off a difficult situation by tactfully alerting the customer that payment is expected when you have reached your destination when you do this it gives the customer time to think about making arrangements for payment whether it's a call home for credit card or a call to a friend for a loan this heads-up approach and solve many problems before they start three educate the customer as to their options most people don't know what the consequences of not paying are if a problem with payment arises you should respectfully let your customer know their options once they know that the only other option besides your receiving payment is to tow and store their vehicle they begin to realize they need to look elsewhere for a solution it does no good to inflame the situation by getting upset sure it can be frustrating when you consider that this customer probably wouldn't sit down for a haircut and then walk out without paying but for some reason they think it's okay to not pay you just remember a haircut is a plan for expense while the breakdown tow isn't the calmer you are the better when you are empathetic and understanding of the customers problems chances are they will reciprocate and understand that your hands are tied hopefully this will lead towards a solution that doesn't include impoundment thanks for watching the tow channel I hope you enjoyed it we'll see you next time you