Contact Directory
Centralized contact repository with group membership, searchable fields, and synchronization options to reduce duplicate records and improve accuracy across user workflows.
signNow supports U.S. legal frameworks such as ESIGN and UETA and offers features that help organizations address HIPAA and FERPA considerations by maintaining auditable records, access controls, and appropriate authentication levels.
Responsible for directory integration, SSO configuration, API keys, and user provisioning. This role configures synchronization schedules, manages organization units, and enforces technical controls necessary for secure contact and organization management within signNow.
Oversees policy definitions, retention schedules, audit review processes, and regulatory reporting. The compliance officer reviews logs, approves BAAs when required, and ensures that configuration and documentation meet ESIGN, UETA, HIPAA, or FERPA obligations as applicable.
Centralized contact repository with group membership, searchable fields, and synchronization options to reduce duplicate records and improve accuracy across user workflows.
Hierarchical organizational units allow administrators to apply policies, templates, and access controls per business unit, limiting exposure and simplifying compliance reporting.
Granular role-based access controls permit precise permissions for admins, managers, and users to enforce least-privilege principles and reduce unauthorized actions.
Comprehensive, tamper-evident logs capture user activity, document events, and authentication details to support incident response and regulatory audits.
Bulk Send capabilities paired with managed contact lists speed mass distribution while preserving individual audit records and minimizing manual overhead.
APIs for CRM and directory synchronization automate contact updates and reduce manual entry, contributing to operational cost savings and stronger access controls.
Two-way syncing of contact records and templates with Google Workspace reduces duplicate entries and ensures signer lists remain current while preserving per-organization permissions and audit histories.
Native or API-driven Salesforce integration pulls account and contact data into signNow workflows, enabling organization-level routing and reducing manual data entry that can cause errors and security gaps.
Integration with Dropbox allows storage and retrieval of signed documents in controlled folders, enforcing organization-level access while maintaining retention and audit configurations.
LDAP/Active Directory synchronization automates user provisioning and role assignment to maintain a single source of identity and reduce administrative overhead.
| Feature configuration and default values header | Default configuration or example values for each feature |
|---|---|
| Contact synchronization frequency and scope setting | Daily incremental sync, full weekly sync |
| Organization policy inheritance and overrides | Parent policies apply, child overrides allowed |
| Automatic role assignment on user provisioning | Map groups to default roles |
| Audit log export cadence and retention | Export weekly, retain 7 years |
| Bulk Send batch size and throttling | Batches of 250 recipients, throttled hourly |
signNow's contact and organization management works across modern browsers and native mobile apps to provide consistent security controls and directory access.
A regional clinic centralized provider contact lists and applied role-based access to signing workflows
Resulting in clearer audit trails and decreased compliance effort across HIPAA workflows.
A credit union organized customer contacts by branch and automated document routing
Leading to measurable reductions in turnaround time and operational costs while preserving regulatory logs.
| Feature versus provider header row | signNow (Recommended) | DocuSign | Adobe Sign |
|---|---|---|---|
| Organization-wide contact directory and synchronization | |||
| Granular role-based access controls per organization | |||
| Built-in HIPAA-specific compliance features | Supported | Supported | Supported |
| Bulk sending with per-recipient audit records |
Conduct a full review of organizational access and contact policies once per year
Sample logs quarterly to validate policy adherence and detect anomalies
Validate sync integrity after each major directory change or quarterly
Retain signed documents according to legal requirements, commonly 7 years
Perform access reviews and re-certify accounts annually
| Pricing and feature comparison header | signNow (Recommended) | DocuSign | Adobe Sign | Dropbox Sign | PandaDoc |
|---|---|---|---|---|---|
| Starting monthly list price per user | From $8/user/month | From $40/user/month | From $29.99/user/month | From $20/user/month | From $19/user/month |
| Free trial or entry tier availability | Free trial available | Trial varies by plan | Trial available | Trial available | Trial available |
| HIPAA support and BAAs offered | BAA available for eligible plans | BAA available | BAA available | BAA available | BAA via integrations |
| API access and developer tools included | Included on paid plans | Included on paid plans | Included on paid plans | Included on paid plans | Included on paid plans |
| Enterprise SSO and SCIM provisioning | SAML SSO and SCIM available | SAML and provisioning available | SAML available | SAML available | SAML available |