Fill and Sign the Commercial Invoice Form

Uniform Collateral Data Portal (UCDP) Lender Agent Admin User Guide July 2014 UCDP Lender Agent Admin User Guide Page 2 of 83 Version 5 7-12-14 Table of Contents Introduction ................................................................................................................................................................................ 9 What is the Uniform Collateral Data Portal? .......................................................................................................................... 9 Who should read this manual? ............................................................................................................................................... 9 What’s in this manual? ......................................................................................................................................................... 10 1. Registering with the GSEs to become a Lender Agent .......................................................................................................... 11 Figure 1.0.1 Listing of Approved Lender Agents ............................................................................................................... 11 1.1 Registering with UCDP .................................................................................................................................................... 13 Figure 1.1.1 UCDP Registration Invitation ........................................................................................................................ 13 Figure 1.1.2 Self Registration Page ................................................................................................................................... 14 Figure 1.1.3 Self Registration Success Message ............................................................................................................... 15 Figure 1.1.4 Email Validation ............................................................................................................................................ 15 Figure 1.1.5 Login Page ..................................................................................................................................................... 16 Figure 1.1.6 Terms and Conditions Page .......................................................................................................................... 17 Figure 1.1.7 Terms and Conditions Error .......................................................................................................................... 18 Figure 1.1.8 UCDP - Challenge Response Questions......................................................................................................... 19 Figure 1.1.9 LAA Welcome Page ....................................................................................................................................... 20 Figure 1.1.10 Business Unit Created Successfully Page .................................................................................................... 20 2. Establishing Relationships with Lenders ................................................................................................................................ 21 Table 2.0.1 Lender Agent Permission Levels .................................................................................................................... 21 2.1 Accepting an invitation from a Lender to be their Lender Agent ................................................................................... 22 Figure 2.1.1 Invitation Email ............................................................................................................................................. 22 Figure 2.1.2 Login Page ..................................................................................................................................................... 22 Figure 2.1.3 Account Administration – User and Business Unit Administration .............................................................. 23 Figure 2.1.4 Administration - Home Page......................................................................................................................... 24 Figure 2.1.5 Relationship Details – Pending Status .......................................................................................................... 25 UCDP Lender Agent Admin User Guide Page 3 of 83 Version 5 7-12-14 Figure 2.1.6 Relationship Details – Active Status.............................................................................................................. 26 Figure 2.1.7 Relationship Details – Declined Status ......................................................................................................... 27 2.2 Viewing Assigned Seller Numbers................................................................................................................................... 28 Figure 2.2.1 Account Administration Tab ......................................................................................................................... 28 Figure 2.2.2 Lenders Assigned Seller Numbers................................................................................................................. 29 3. Managing Your Lender Relationships .................................................................................................................................... 31 Figure 3.0.1 Account Administration Tab ......................................................................................................................... 31 Figure 3.0.2 All Relationships Details ................................................................................................................................ 32 Figure 3.0.3 Select a Relationship ..................................................................................................................................... 33 Table 3.0.4 Change Status Options ................................................................................................................................... 33 Figure 3.0.5 Select a Relationship Details ......................................................................................................................... 34 Figure 3.0.6 Status Change Warning (if declined) ............................................................................................................ 34 Figure 3.0.7 Relationship Status Updated Successfully Message ..................................................................................... 35 4. Managing Lender Agent Users .............................................................................................................................................. 37 Table 4.0.1 LAA Functions................................................................................................................................................. 37 Table 4.0.2 User Functionality .......................................................................................................................................... 38 Figure 4.0.3 Account Administration Tab ......................................................................................................................... 39 Figure 4.0.4 User Page ...................................................................................................................................................... 40 4.1 Creating a user in UCDP .................................................................................................................................................. 41 Figure 4.1.1 Account Administration Tab ......................................................................................................................... 41 Figure 4.1.2 Create a User Section of the User Page ........................................................................................................ 42 Figure 4.1.3 User Created Successfully Message .............................................................................................................. 42 Figure 4.1.4 Created User in User Tree ............................................................................................................................. 43 4.2 Inviting a User to UCDP ............................................................................................................................................. 44 Figure 4.2.1 Account Administration Tab ......................................................................................................................... 44 Figure 4.2.2 Invite a User .................................................................................................................................................. 45 Figure 4.2.3 User Invited Successful Message .................................................................................................................. 45 UCDP Lender Agent Admin User Guide Page 4 of 83 Version 5 7-12-14 5. Modifying a Lender Agent User ............................................................................................................................................. 47 5.1 Editing User information ................................................................................................................................................. 47 Figure 5.1.1 Account Administration Tab ......................................................................................................................... 47 Figure 5.1.2 Select a User to Modify................................................................................................................................. 48 Figure 5.1.3 User Modified Successfully Message ............................................................................................................ 48 Figure 5.1.4 User Modified Email Notification ................................................................................................................. 49 5.2 Suspending a User........................................................................................................................................................... 50 Figure 5.2.1 Account Administration Tab ......................................................................................................................... 50 Figure 5.2.2 Select a User to Suspend .............................................................................................................................. 51 Figure 5.2.3 User Suspended Successfully Message......................................................................................................... 51 Figure 5.2.4 User Suspended Successfully Email Notification .......................................................................................... 52 5.3 Changing a User Password .............................................................................................................................................. 53 Figure 5.3.1 Account Administration Tab ......................................................................................................................... 53 Figure 5.3.2 Select a User to Modify................................................................................................................................. 54 Figure 5.3.3 Change User Password ................................................................................................................................. 54 Figure 5.3.4 Password Changed Successfully Message .................................................................................................... 55 Figure 5.3.5 Password Changed Successfully Email Notification...................................................................................... 55 5.4 Transferring users between business units .................................................................................................................... 56 Figure 5.4.1 Account Administration Tab ......................................................................................................................... 56 Figure 5.4.2 Transfer a User .............................................................................................................................................. 57 Figure 5.4.3 User Transferred Successfully Message ....................................................................................................... 57 Figure 5.4.4 User Transferred Successfully Email Notification ......................................................................................... 58 5.5 Restoring a User .............................................................................................................................................................. 59 Figure 5.5.1 Account Administration Tab ......................................................................................................................... 59 Figure 5.5.2 Restore a User ............................................................................................................................................... 60 Figure 5.5.3 User Restored Successfully Message ............................................................................................................ 60 Figure 5.5.4 User Restored Successfully Email Notification ............................................................................................. 60 UCDP Lender Agent Admin User Guide Page 5 of 83 Version 5 7-12-14 5.6 Permanently Deleting a User from UCDP ....................................................................................................................... 61 Figure 5.6.1 Account Administration Tab ......................................................................................................................... 61 Figure 5.6.2 Permanently Delete a User ........................................................................................................................... 62 Figure 5.6.3 User Deleted Successfully Message .............................................................................................................. 62 Figure 5.6.4 User Deleted Successfully Email Notification ............................................................................................... 62 6. Managing Your Business Unit(s) ............................................................................................................................................ 63 Table 6.0.1 Lender Agent Admin Business Unit functions ................................................................................................ 63 6.1 Renaming a Business Unit ............................................................................................................................................... 64 Figure 6.1.1 Account Administration Tab ......................................................................................................................... 64 Figure 6.1.2 Rename Business Unit Section...................................................................................................................... 65 Figure 6.1.3 Business Unit Renamed Successfully Message ............................................................................................. 66 6.2 Creating Child Business Units.......................................................................................................................................... 67 Figure 6.2.1 Account Administration Tab ......................................................................................................................... 67 Figure 6.2.2 Create Child Business Unit(s) Page ............................................................................................................... 68 Figure 6.2.3 Business Unit Created Successfully Message ............................................................................................... 69 6.3 Deleting a Business Unit ................................................................................................................................................. 70 Figure 6.3.1 Account Administration Tab ......................................................................................................................... 70 Figure 6.3.2 Delete Business Unit(s) ................................................................................................................................. 71 Figure 6.3.3 Select a Business Unit ................................................................................................................................... 72 Figure 6.3.4 Business Unit Deleted Successfully Message................................................................................................ 72 7. Managing Child Business Unit Relationships ........................................................................................................................ 73 7.1 Delegating a Child Relationship ...................................................................................................................................... 73 Figure 7.1.1 Account Administration Tab ......................................................................................................................... 73 Figure 7.1.2 Relationship Page – Delegate Child Relationship ......................................................................................... 74 Figure 7.1.3 Select a Relationship to Delegate ................................................................................................................. 75 Figure 7.1.4 Relationship Delegated Successfully Message ............................................................................................. 76 7.2 Un-delegating a Child Relationship ................................................................................................................................. 77 UCDP Lender Agent Admin User Guide Page 6 of 83 Version 5 7-12-14 Figure 7.2.1 Account Administration Tab ......................................................................................................................... 77 Figure 7.2.2 Relationship Page – Un-delegate Child Relationship.................................................................................... 78 Figure 7.2.3 Relationship Un-delegated Successfully Message ........................................................................................ 79 Appendix A: Frequently Used Terms ......................................................................................................................................... 81 Appendix B: Supported Appraisal Forms .................................................................................................................................. 83 Appendix C: Password Strength Rule ........................................................................................................................................ 85 UCDP Lender Agent Admin User Guide Page 7 of 83 Version 5 7-12-14 UCDP Lender Agent Admin User Guide Page 8 of 83 Version 5 7-12-14 Introduction What is the Uniform Collateral Data Portal? ® ® The Uniform Collateral Data Portal (UCDP ) is the Web-based portal lenders and their designated agents use to electronically submit appraisal data files prior to loan delivery to Fannie Mae and Freddie Mac (the Government-Sponsored Enterprises or GSEs). NOTE: The use of UCDP does not relieve lenders of any obligations under the Fannie Mae or Freddie Mac Guides, as applicable, including the representations and warranties they are required to make about the accuracy and sufficiency of appraisals relating to mortgages that are sold to either Freddie Mac or Fannie Mae, including adherence to the Uniform Appraisal Dataset (UAD) standards. Who should read this manual? The UCDP Lender Agent Admin User Guide is for lender agents with administrative access (referred to as the Lender Agent Admin or LAA). Lender agents are third-parties that can upload appraisals to UCDP on behalf of a lender. The lender agent must complete the UCDP registration process to request a UCDP account and appear on the lender agent list in UCDP. This list enables lenders to identify and authorize one or more lender agents to upload appraisals to UCDP on their behalf. Once a lender authorizes a lender agent in UCDP, the LAA can: • • • • • Perform the same functions as a user (see UCDP General User Guide) and a Lender Admin with the exception of inviting other lender agents into relationships (see UCDP Lender Admin Reference Series). Manage users Manage business units Delegate seller/servicer numbers (referred to as seller number in this UCDP Lender Agent Admin Guide) Manage relationships between users and business units UCDP Lender Agent Admin User Guide Page 9 of 83 Version 5 7-12-14 What’s in this manual? This manual contains the following sections: • Section 1: Registering with the GSEs to become a Lender Agent explains how the primary system administrator completes a single registration process with both GSE(s) in order to become a lender agent. • Section 2: Establishing Relationships with Lenders explains how you link to lenders after they send you an invitation to become one of their lender agents. • Section 3: Managing Your Lender Relationships explains how and when to change the status of your lender relationship from Pending, Active, or Declined. • Section 4: Managing Lender Agent Users describes how to add users in the lender agent organization. • Section 5: Modifying a Lender Agent User describes how to modify, transfer, restore, and delete users in the lender agent organization. • Section 6: Managing Your Business Unit(s) explains how to create, delete, and modify business and child business units within the lender agent organization. • Section 7: Managing Child Business Unit Relationships explains the steps to delegate (assign) and un-delegate (un-assign) relationships to child business units in the lender agent organization. • Appendices: A. Frequently Used Terms B. Appraisal Forms Supported C. Password Strength Rule UCDP Lender Agent Admin User Guide Page 10 of 83 Version 5 7-12-14 1. Registering with the GSEs to become a Lender Agent Lender agents are third parties that can upload appraisals on the lender's behalf to UCDP. If a lender chooses to work with a lender agent, the lender agent must complete the joint UCDP registration process to request a UCDP account. After registering, the lender agent appears on the lender agent pick list in UCDP, as shown in Figure 1.0.1. This list enables lenders to identify and authorize lender agents to upload appraisals to the UCDP. Figure 1.0.1 Listing of Approved Lender Agents Lender Agent Pick List The registration process begins with one joint registration form, common to both GSEs (Fannie Mae and Freddie Mac), that the Lender Agent Admin (LAA) or the primary system administrator completes. Each lender agent company completes and submits one form through either the Fannie Mae or the Freddie Mac website. Before completing the lender agent registration form: • • Confirm whether your lender(s) plan to authorize you to upload appraisals to UCDP. Locate the joint registration form available on FreddieMac.com or FannieMae.com. Each company should complete only one UCDP lender agent registration form on one of the GSEs websites. Separate forms are NOT needed for each GSE or for each lender. UCDP Lender Agent Admin User Guide Page 11 of 83 Version 5 7-12-14 The registration form and other information can be found at: Freddie Mac (FRE): http://www.freddiemac.com/singlefamily/sell/ucdp_lenderagent_form.html Fannie Mae (FNM): https://www.fanniemae.com/content/tool/ucdp-registration-overview.pdf Submitting the joint registration form to one of the GSEs automatically initiates a registration request to the other GSE. Once you submit the joint registration form, you receive additional instructions from Fannie Mae on how to complete the Fannie Mae UCDP registration process; the Freddie Mac registration process is complete. Only companies that intend to submit appraisals to UCDP on behalf of mortgage lenders or correspondents can use the joint registration form. Independent fee appraisers and mortgage lenders cannot submit a registration request using this form. By completing and submitting the form, you are making the following representations: • • • • You represent and warrant that the company intends to upload appraisals to UCDP on behalf of a mortgage lender or correspondent that sells mortgages to Fannie Mae and/or Freddie Mac and that you are duly authorized to request registration on behalf of your company. You acknowledge that registration makes certain details about you and your company viewable by other users of UCDP. You acknowledge that the registration form is solely for the purpose of administering access to UCDP. You further acknowledge that access to UCDP does not constitute an endorsement or approval to do business with Fannie Mae or Freddie Mac, nor does it supersede any agreement or understanding regarding eligibility to do business with Fannie Mae or Freddie Mac. You acknowledge that Fannie Mae and Freddie Mac retain the right to remove any account due to inactivity, misrepresentation or omission of any information on this form, or any other reason in their sole discretion. When both GSEs process the registration, the LAA receives a UCDP email invitation to complete the registration process. UCDP Lender Agent Admin User Guide Page 12 of 83 Version 5 7-12-14 1.1 Registering with UCDP After you complete the GSE registration process, you receive an email invitation to create a UCDP user account for your lender agent company, as shown in Figure 1.1.1. Click the embedded hyperlink to continue the registration process. Figure 1.1.1 UCDP Registration Invitation Hyperlink UCDP Lender Agent Admin User Guide Page 13 of 83 Version 5 7-12-14 You are then directed to the Self Registration page shown in Figure 1.1.2. To self-register and create your UCDP user ID and password, follow these steps: 1. Complete all required entry fields marked with a red (*) asterisk. These are: • • • • First Name* Last Name* Preferred User ID* (which must be retyped in the next entry field) Password* (which must be retyped in the next entry field) (The Email Address and Role fields automatically default to the information provided in the initial GSE registration.) 2. Click Create. Reset clears all entry fields except those defaulted by UCDP. NOTE: Passwords cannot be the same as the user ID and must be at least eight and no more than 18 characters long, using letters or numbers only. For more information, see Appendix C: Password Strength Rule. Figure 1.1.2 Self Registration Page Complete all fields marked with a red asterisk UCDP Lender Agent Admin User Guide Page 14 of 83 Create/Reset Buttons Version 5 7-12-14 The message “Thank you for registering with UCDP” appears on the page in green, as shown in Figure 1.1.3. Figure 1.1.3 Self Registration Success Message You then receive a new email with another hyperlink (shown in Figure 1.1.4) to validate your email address. To continue the registration, follow these steps: 1. Click the hyperlink in the email. Figure 1.1.4 Email Validation Hyperlink NOTE: Prior to logging into UCDP, you can click the Favorites button on your Internet Browser tool bar to save the website as a favorite bookmark. UCDP Lender Agent Admin User Guide Page 15 of 83 Version 5 7-12-14 2. Log in (as shown in Figure 1.1.5) using the user ID and password you created in the Self Registration page in Figure 1.1.2. Figure 1.1.5 Login Page UCDP Lender Agent Admin User Guide Page 16 of 83 Version 5 7-12-14 After you log in, the Terms and Conditions page shown in Figure 1.1.6 appears. To validate your email within UCDP, follow these steps: 1. Read the Terms and Conditions. 2. Click “I Accept.” If you do not accept the Terms and Conditions, you receive an error message stating “You must accept the Terms and Conditions before you use the UCDP Application” (Figure 1.1.7). Figure 1.1.6 Terms and Conditions Page I Accept/ I Do Not Accept Buttons UCDP Lender Agent Admin User Guide Page 17 of 83 Version 5 7-12-14 Figure 1.1.7 Terms and Conditions Error Error Message UCDP Lender Agent Admin User Guide Page 18 of 83 Version 5 7-12-14 To finish the registration process, you must set up Challenge Response Questions (shown in Figure 1.1.8). Follow these steps: 1. Select three separate questions from the six provided on the dropdown. 2. Enter answers for each question. 3. Click Submit to register the questions and answers in the system. Figure 1.1.8 UCDP - Challenge Response Questions Question and Answer 1 UCDP Lender Agent Admin User Guide Page 19 of 83 Submit Button Version 5 7-12-14 You are then directed to the LAA Welcome page, as shown in Figure 1.1.9. Click the click here hyperlink for the UCDP system to create your business unit. The business unit is a UCDP organizational structure that allows you to manage users, seller numbers, relationships and accessibility of different user roles (lender agent admin, lender agent user, lender agent read-only user). It also enables you to define subgroups (subordinate business units) within your organization for ease of use and management of activity. Figure 1.1.9 LAA Welcome Page Hyperlink The Business Unit Creation Successful page shown in Figure 1.1.10 informs you that the business unit was successfully created. Click the log out hyperlink to continue. Figure 1.1.10 Business Unit Created Successfully Page Hyperlink Log into UCDP with the user ID and password you created. Your company name now appears on the lender agent pick list. Lenders use this list to locate lender agents and to send an invitation to establish a relationship with your company. NOTE: A relationship between a lender and a lender agent is the mechanism that allows the lender agent to submit appraisal data files to the GSEs through the UCDP system on behalf of the lender. The lender-lender agent relationship can be revoked by either the lender or the agent. UCDP Lender Agent Admin User Guide Page 20 of 83 Version 5 7-12-14 2. Establishing Relationships with Lenders A lender invites you to become an agent to submit appraisal data files(s) to the GSEs on their behalf by sending you an electronic invitation to the email address that you provided at registration. Lender agents cannot send an invitation to a lender to establish a relationship. The lender invites you with full permissions, as described in Table 2.0.1. Table 2.0.1 Lender Agent Permission Levels Permission Level Full Capabilities Agent can view findings related to appraisals they submit on behalf of the lender. The Findings section of Appraisal View/Edit screen includes UAD compliance results (see Section 4.2.4 Findings in UCDP User Guide). A lender agent can update information about any appraisal data file on UCDP (identified by a Doc File ID) that was created by that lender agent (see Section 4 of UCDP General User Guide for more information about viewing and editing appraisal information). UCDP Lender Agent Admin User Guide Page 21 of 83 Version 5 7-12-14 2.1 Accepting an invitation from a Lender to be their Lender Agent To review and accept an invitation from a lender to become a lender agent, follow these steps: 1. To review the pending invitation, click the hyperlink in the email (as shown in Figure 2.1.1). Figure 2.1.1 Invitation Email Hyperlink 2. Log into UCDP on the page shown in Figure 2.1.2 using your user ID and password. Figure 2.1.2 Login Page UCDP Lender Agent Admin User Guide Page 22 of 83 Version 5 7-12-14 3. On the Home page, click the Account Administration tab and select User and Business Unit Administration from the dropdown menu (as shown in Figure 2.1.3). The Account Administration tab on the Home page is where the LAA manages its relationships with lenders, business units, and users. NOTE: The User and Business Unit Administration feature is not available through the Account Administration icon on the Home page, only the Account Administration tab. Figure 2.1.3 Account Administration – User and Business Unit Administration Account Administration Tab UCDP Lender Agent Admin User Guide User and Business Unit Administration Page 23 of 83 Version 5 7-12-14 4. On the Administration Home page, click the Relationship (+) symbol in the lender agent tree to show all relationships you have with lenders, as shown in Figure 2.1.4. (Alternatively, click the (-) symbol to hide the list of relationships.) Figure 2.1.4 Administration - Home Page Click on Plus (+) to open tree, (-) symbol to contract the tree UCDP Lender Agent Admin User Guide Page 24 of 83 Version 5 7-12-14 5. Select the lender who sent the email invitation. The Administration-Relationship Details page, shown in Figure 2.1.5, appears. 6. Review the information, and click either Accept or Decline. The details displayed are: • The inviting Lender’s Business Unit Name • The inviting Lender’s Name • Relationship Name (a combination of the Lender’s Name/your Agent’s name) • The relationship Business Unit Number • Permissions the lender has granted you as an agent (see Table 2.0.1) • Status of the invitation Figure 2.1.5 Relationship Details – Pending Status Decline/Accept Buttons Click on Lender who sent the invitation UCDP Lender Agent Admin User Guide Relationship Details Page 25 of 83 Pending Status Version 5 7-12-14 After you click Accept, the status on the page changes from Pending to Active as shown in Figure 2.1.6. NOTE: The invitation does not expire. It remains in Pending status until you accept or decline it, or until the lender who sent the invitation changes it to “inactive.” Figure 2.1.6 Relationship Details – Active Status Active Status If you click Decline, the status of the invitation changes to Declined on your Relationships page as shown in Figure 2.1.7 and on the Relationships page of the lender who invited you to be an agent. The relationship no longer shows in your tree as an active relationship, but continues to display on the Relationships page with the status of Declined. NOTE: If you decide at a later time that you would like to accept a relationship with this lender, the lender must send you a new invitation. The old invitation cannot be reactivated once it has been declined. If a new invitation is sent, it is assigned a new relationship business number. UCDP Lender Agent Admin User Guide Page 26 of 83 Version 5 7-12-14 Figure 2.1.7 Relationship Details – Declined Status Invitation Declined Message UCDP Lender Agent Admin User Guide Declined Status Page 27 of 83 Version 5 7-12-14 2.2 Viewing Assigned Seller Numbers When the lender invites you to become their agent, they assign you a seller number(s) to use when you submit appraisal data files to the GSE(s) on their behalf. To view your assigned seller numbers, follow these steps: 1. On the Home page, click the Account Administration tab and select User and Business Unit Administration from the dropdown menu, as shown in Figure 2.2.1. NOTE: The User and Business Unit Administration feature is not available through the Account Administration icon on the Home page, only the Account Administration tab. Figure 2.2.1 Account Administration Tab Account Administration Tab UCDP Lender Agent Admin User Guide Page 28 of 83 User & Business Unit Administration Version 5 7-12-14 2. On the Administration Home page, click the Relationship (+) symbol in the lender agent tree to show all relationships with lenders, as shown in Figure 2.2.2. 3. Click the lender name in the lender agent tree to open the Administration Relationship details page for that relationship. Seller numbers assigned to the lender agent by their lender display in the Seller Numbers section, as shown in Figure 2.2.2. Figure 2.2.2 Lenders Assigned Seller Numbers Lender Details Click on + to expand Relationships Tree Click on Lender Fannie Mae Seller Numbers UCDP Lender Agent Admin User Guide Freddie Mac Seller Numbers Page 29 of 83 Version 5 7-12-14 UCDP Lender Agent Admin User Guide Page 30 of 83 Version 5 7-12-14 3. Managing Your Lender Relationships As the LAA, you can change the status of your relationship (Pending, Active or Declined) with a lender. Follow these steps: 1. On the Home page, click the Account Administration tab and select User and Business Unit Administration from the dropdown, as shown in Figure 3.0.1. NOTE: The User and Business Unit Administration feature is not available through the Account Administration icon on the Home page. Figure 3.0.1 Account Administration Tab Account Administration Tab UCDP Lender Agent Admin User Guide Page 31 of 83 User and Business Unit Administration Version 5 7-12-14 2. On the Administration Home page, shown in Figure 3.0.2, click Relationships in the lender agent tree. The Administration Relationship details page shows all the relationships you have with lenders. The list of Current Relationships, shown in Figure 3.0.2, contains the following details: • • • • • • The inviting Lender’s Business Unit Name The inviting Lender’s Name Relationship Name (a combination of the Lender’s Name/your Agent’s name) The relationship Business Unit Number Permissions the lender has granted you as an agent (see Table 2.0.1) Status of the invitation Figure 3.0.2 All Relationships Details Update a Relationship Click on Relationships from the tree UCDP Lender Agent Admin User Guide Current Relationships Page 32 of 83 Version 5 7-12-14 3. In the Update a Relationship section of the page, shown in Figure 3.0.3, select the lender from the Select Relationship dropdown to display your Lender Agent Permissions and current status. Figure 3.0.3 Select a Relationship Select a relationship from the drop down menu Relationship permissions and status 4. From the Change Status To dropdown (see Figure 3.0.5), select your desired status. Table 3.0.4 lists the statuses. Table 3.0.4 Change Status Options Current Status Pending Active Change Options Active to accept the invitation to become the lender’s agent. Decline to decline the invitation. NOTE: If you decline the invitation, the lender must send a new invitation if you want to establish a relationship at a future date. See Section 2 for more information about establishing relationships with lenders. Decline to decline the invitation. 5. Click Update. UCDP Lender Agent Admin User Guide Page 33 of 83 Version 5 7-12-14 Figure 3.0.5 Select a Relationship Details Select a status from the drop down menu Lender Agents Permissions & Status Update Button If you decline a relationship and click Update, you receive a warning message shown in Figure 3.0.6 before the status is updated in UCDP. Figure 3.0.6 Status Change Warning (if declined) UCDP Lender Agent Admin User Guide Page 34 of 83 Version 5 7-12-14 When the status is changed, the message “Relationship status updated successfully” appears in green at the top of the page, as shown in Figure 3.0.7. Figure 3.0.7 Relationship Status Updated Successfully Message Successful message UCDP Lender Agent Admin User Guide Page 35 of 83 Version 5 7-12-14 UCDP Lender Agent Admin User Guide Page 36 of 83 Version 5 7-12-14 4. Managing Lender Agent Users In UCDP, authorized LAAs are responsible for adding and maintaining information about the users in their organization. Table 4.0.1 lists the functions that LAAs can perform. Table 4.0.1 LAA Functions Function Create Users Invite Users Modify Users Transfer Users Restore Users/ Permanently Delete Users Description To create users in UCDP as a LAA, lender agent user or lender agent read-only user (see Section 4.1). To invite users to UCDP as a LAA, lender agent user or lender agent read-only user (see Section 4.2). To change a user’s role between LAA, lender agent user, or lender agent read-only user; change passwords for security reasons or if a password is forgotten; and suspend user access into UCDP (see Section 5.0). To move users between business units (for organizations with multiple business units). Users can only be assigned to one business unit at a time (see Section 5.4). To restore a user’s access to UCDP or permanently delete a user from UCDP (see Section 5.5). UCDP Lender Agent Admin User Guide Page 37 of 83 Version 5 7-12-14 LAAs are the only users authorized to manage the access rights for individuals in an organization. Table 4.0.2 explains the functionality available to different user roles that you must consider carefully when adding or updating user information in your company. Table 4.0.2 User Functionality Functionality Available by User Role Lender Agent Admin Functionality Lender Agent User Lender Agent ReadOnly User Set up business unit structure √ Add users √ Manage users √ Submit appraisal data files √ √ Search appraisal data files √ √ Upload corrected appraisal data files √ √ Set up reports √ √ √ Review reports √ √ √ Request overrides √ √ Change your own user profile √ √ √ Complete user account self-care tasks √ √ √ UCDP Lender Agent Admin User Guide Page 38 of 83 √ Version 5 7-12-14 To access the User and Business Unit Administration page, click the Account Administration tab on the Home page and select User and Business Unit Administration from the dropdown, as shown in Figure 4.0.3. NOTE: The User and Business Unit Administration feature is not available through the Account Administration icon on the Home page. Figure 4.0.3 Account Administration Tab Account Administration Tab UCDP Lender Agent Admin User Guide Page 39 of 83 User and Business Unit Administration Version 5 7-12-14 To access the Administration-Users page, shown in Figure 4.0.4, click Users in the lender admin tree. You can manage users in the lender agent organization on this page. Figure 4.0.4 User Page Click on Users in the Lender tree Create User UCDP Lender Agent Admin User Guide Invite User Page 40 of 83 Modify User Transfer User Restore User Version 5 7-12-14 4.1 Creating a user in UCDP When creating a user, the LAA assigns a user a permanent user ID and a temporary password that the user must change after logging in for the first time. To create a user in UCDP, follow these steps: 1. On the Home page, click the Account Administration tab and select User and Business Unit Administration from the dropdown, as shown in Figure 4.1.1. NOTE: The User and Business Unit Administration feature is not available through the Account Administration icon on the Home page. Figure 4.1.1 Account Administration Tab Account Administration Tab UCDP Lender Agent Admin User Guide Page 41 of 83 User and Business Unit Administration Version 5 7-12-14 2. To access the Administration Users page, click Users in the lender tree. 3. In the Create User section, shown in Figure 4.1.2, complete all of the information marked with a red (*) asterisk: • • • • • • First Name* Last Name* Email Address* User ID* Temporary Password* Role* 4. Click Create. Figure 4.1.2 Create a User Section of the User Page Create Button After you click Create, “User created successfully” appears in green at the top of the page (shown in Figure 4.1.3). Figure 4.1.3 User Created Successfully Message Success Message UCDP Lender Agent Admin User Guide Page 42 of 83 Version 5 7-12-14 5. Refresh the page by clicking the icon on the top toolbar of your web browser. 6. To display the newly created user, click the expand icon next to Users agent tree, as shown in Figure 4.1.4. in the lender Figure 4.1.4 Created User in User Tree New User NOTE: Users need to complete a series of steps (described in Section 1 of the UCDP General User Guide) to create a new password, accept the terms and conditions of UCDP, and create challenge response questions and answers before they can start using the UCDP system. UCDP Lender Agent Admin User Guide Page 43 of 83 Version 5 7-12-14 4.2 Inviting a User to UCDP When inviting a user, you create an invitation and UCDP requests that the user self-register. An invited user can create a unique user ID and password (see Section 1.2 in the UCDP General User Guide). 1. On the Home page, click the Account Administration tab and select User and Business Unit Administration from the dropdown as shown in Figure 4.2.1. NOTE: The User and Business Unit Administration feature is not available through the Account Administration icon on the Home page. Figure 4.2.1 Account Administration Tab Account Administration Tab UCDP Lender Agent Admin User Guide Page 44 of 83 User and Business Unit Administration Version 5 7-12-14 2. To access the Administration Users page, click Users in the lender tree. 3. In the Invite User section, shown in Figure 4.2.2, complete all of the information marked with a red (*) asterisk: • • • • First Name* Last Name* Email Address* Role* NOTE: The Business Unit information appears by default. 4. Click the Invite button. Figure 4.2.2 Invite a User Invite Button After you click Invite, “User invited successfully” appears in green at the top of the page (shown in Figure 4.2.3). Figure 4.2.3 User Invited Successful Message Success Message Your user tree updates after the invited user completes the self-registration process in UCDP. UCDP Lender Agent Admin User Guide Page 45 of 83 Version 5 7-12-14 UCDP Lender Agent Admin User Guide Page 46 of 83 Version 5 7-12-14 5. Modifying a Lender Agent User The Modify User section enables you to: • • • Edit information about a user(s) Suspend a user(s) Change a user(s) password 5.1 Editing User information To change, or edit, information about a user, follow these steps: 1. On the Home page, click the Account Administration tab and select User and Business Unit Administration from the dropdown, as shown in Figure 5.1.1. NOTE: The User and Business Unit Administration feature is not available through the Account Administration icon on the Home page. Figure 5.1.1 Account Administration Tab Account Administration Tab UCDP Lender Agent Admin User Guide Page 47 of 83 User and Business Unit Administration Version 5 7-12-14 2. To access the Administration Users page, click Users in the lender tree. 3. From the Modify/Edit section on the Users page, shown in Figure 5.1.2, select a user from the dropdown. 4. Click Edit. Figure 5.1.2 Select a User to Modify Click Edit Select a User to Modify 5. You can edit the following user information on the Edit Users page shown in Figure 5.1.3: • • • • First Name Last Name Role Email Address You can also change a user’s role to provide them with more or less functionality (see Table 4.0.1). 6. Click Update. The message “User modified successfully” appears in green at the top of the Edit User section as shown in Figure 5.1.3. Figure 5.1.3 User Modified Successfully Message Success Message UCDP Lender Agent Admin User Guide Page 48 of 83 Version 5 7-12-14 The user receives an email notification, shown in Figure 5.1.4, that information on their account was modified. Figure 5.1.4 User Modified Email Notification UCDP Lender Agent Admin User Guide Page 49 of 83 Version 5 7-12-14 5.2 Suspending a User You can suspend a user from UCDP. A suspended user no longer has access to the UCDP system. You can also restore or permanently delete a suspended user in UCDP (see Section 5.5 and 5.6). To suspend a user, follow these steps: 1. On the Home page, click the Account Administration tab and select User and Business Unit Administration from the dropdown, as shown in Figure 5.2.1. NOTE: The User and Business Unit Administration feature is not available through the Account Administration icon on the Home page. Figure 5.2.1 Account Administration Tab Account Administration Tab UCDP Lender Agent Admin User Guide Page 50 of 83 User and Business Unit Administration Version 5 7-12-14 2. To access the Administration Users page, click Users in the lender tree. 3. In the Modify User section on the Users page, select a user from the dropdown, as shown in Figure 5.2.2. 4. Click Suspend. Figure 5.2.2 Select a User to Suspend Select a User to Modify Click Suspend The message “User suspended successfully” appears in green at the top of the Users section as shown in Figure 5.2.3. Figure 5.2.3 User Suspended Successfully Message Success Message UCDP Lender Agent Admin User Guide Page 51 of 83 Version 5 7-12-14 An email, shown in Figure 5.2.4, notifies the user of the suspension. Figure 5.2.4 User Suspended Successfully Email Notification UCDP Lender Agent Admin User Guide Page 52 of 83 Version 5 7-12-14 5.3 Changing a User Password You can change a user’s password if the user forgot it or for any security reason. However, once the password has been changed, you must give the user the new temporary password so he or she can log in. The user is automatically prompted to create a permanent password. An email notification from UCDP notifies the user of the change, but the email does not provide the new password. To change a user password, follow these steps: 1. On the Home page, click the Account Administration tab and select User and Business Unit Administration from the dropdown, as shown in Figure 5.3.1. NOTE: The User and Business Unit Administration feature is not available through the Account Administration icon on the Home page. Figure 5.3.1 Account Administration Tab Account Administration Tab UCDP Lender Agent Admin User Guide Page 53 of 83 User and Business Unit Administration Version 5 7-12-14 2. To access the Administration Users page, click Users in the lender tree. 3. In the Modify User section on the Users Page, shown in Figure 5.3.2, select a user from the dropdown. 4. Click Edit. Figure 5.3.2 Select a User to Modify Select a User to Modify Click Edit 5. Enter the new password in the Change User Password section, shown in Figure 5.3.3. 6. Retype the new password. 7. Click Save to update the user’s password in UCDP. NOTE: Passwords cannot be the same as the user ID and must be at least eight and no more than 18 characters long, using letters or numbers only. For more information, see Appendix C: Password Strength Rule. Figure 5.3.3 Change User Password Change a User Password UCDP Lender Agent Admin User Guide Click Save or Clear Page 54 of 83 Version 5 7-12-14 The message “Password changed successfully” appears in green at the top of the page as shown in Figure 5.3.4. This change may take a few seconds to take effect. Figure 5.3.4 Password Changed Successfully Message Success Message An email is also sent to the user telling them that their password was changed. Figure 5.3.5 Password Changed Successfully Email Notification UCDP Lender Agent Admin User Guide Page 55 of 83 Version 5 7-12-14 5.4 Transferring users between business units If your organization has multiple business units, you can transfer users from one business unit to another as needed. Transferring users in and out of business units enables you to efficiently manage resources based on the setup of your organization. Users only have access to the business unit assigned to them. To transfer a user from one business unit to another, follow these steps: 1. On the Home page, click the Account Administration tab and select User and Business Unit Administration from the dropdown, as shown in Figure 5.4.1. NOTE: The User and Business Unit Administration feature is not available through the Account Administration icon on the Home page. Figure 5.4.1 Account Administration Tab Account Administration Tab UCDP Lender Agent Admin User Guide Page 56 of 83 User and Business Unit Administration Version 5 7-12-14 2. To access the Administration Users page, click Users in the lender tree. 3. In the Transfer Users section of the Users page, select a user from the dropdown, as shown in Figure 5.4.2. 4. Select the new business unit from the dropdown. 5. Click Transfer. Figure 5.4.2 Transfer a User 3) Select a User to Transfer 4) Select a Business Unit 5) Click Transfer The message “User transferred successfully” appears in green at the top of the page, as shown in Figure 5.4.3. Figure 5.4.3 User Transferred Successfully Message Success Message UCDP Lender Agent Admin User Guide Page 57 of 83 Version 5 7-12-14 The user also receives an email (shown in Figure 5.4.4) with a notification about the transfer. Figure 5.4.4 User Transferred Successfully Email Notification UCDP Lender Agent Admin User Guide Page 58 of 83 Version 5 7-12-14 5.5 Restoring a User You can restore a suspended user from UCDP. Restoring a user reinstates the same access privileges the user had prior to suspension. Once restored, an email notifies the user that he or she can log into UCDP again. To restore a previously suspended user, follow these steps: 1. On the Home page, click the Account Administration tab and select User and Business Unit Administration from the dropdown, as shown in Figure 5.5.1. NOTE: The User and Business Unit Administration feature is not available through the Account Administration icon on the Home page. Figure 5.5.1 Account Administration Tab Account Administration Tab UCDP Lender Agent Admin User Guide Page 59 of 83 User and Business Unit Administration Version 5 7-12-14 2. To access the Administration Users page, click Users in the lender tree. 3. In the Restore Users section of the Users page, select a user from the dropdown, shown in Figure 5.5.2. 4. Click Restore. Figure 5.5.2 Restore a User Select Restore Select a User The message “User restored successfully” appears in green at the top of the page as shown in Figure 5.5.3. This change may take a few seconds to take effect. Figure 5.5.3 User Restored Successfully Message Transferred users receive an UCDP email shown in Figure 5.5.4 notifying them of the change. Figure 5.5.4 User Restored Successfully Email Notification UCDP Lender Agent Admin User Guide Page 60 of 83 Version 5 7-12-14 5.6 Permanently Deleting a User from UCDP To permanently delete a suspended user from UCDP, follow these steps: 1. On the Home page, click the Account Administration tab and select User and Business Unit Administration from the dropdown, as shown in Figure 5.6.1. NOTE: The User and Business Unit Administration feature is not available through the Account Administration icon on the Home page. Figure 5.6.1 Account Administration Tab Account Administration Tab UCDP Lender Agent Admin User Guide Page 61 of 83 User and Business Unit Administration Version 5 7-12-14 2. To access the Administration Users page, click Users in the lender tree. 3. In the Restore Users section of the Users page, select a suspended user from the dropdown, shown in Figure 5.6.2. 4. Click Delete Permanently. Figure 5.6.2 Permanently Delete a User Select Delete Permanently Select a User The message “User deleted successfully” appears in green at the top of the page as shown in Figure 5.6.3. This change may take a few seconds to take effect. Figure 5.6.3 User Deleted Successfully Message Once you delete a user, an email notification, shown in Figure 5.6.4, notifies the user of the deletion. Figure 5.6.4 User Deleted Successfully Email Notification UCDP Lender Agent Admin User Guide Page 62 of 83 Version 5 7-12-14 6. Managing Your Business Unit(s) When you first register your company in UCDP, it is assigned a business unit. This is your primary, or parent, business unit. For most organizations, the primary business unit adequately meets all of their UCDP business needs. In the event your organization requires additional business units, you can set up subordinate, or child, business units that enable you to further manage the access users have to your lender relationships in UCDP. For example, if your organization is an agent for multiple lenders, you can determine which user in your organization will work with which lender by creating a similar structure in UCDP and assigning users to the business units with restricted access to a particular lender. Users can only be assigned to one business unit at a time and cannot see the other business units on UCDP. As a LAA at the parent level, you have access to all business units and can perform the business unit functions described in Table 6.0.1. Table 6.0.1 Lender Agent Admin Business Unit functions Function Create a business unit Rename a business unit Delete a business unit Description You can add a business unit to UCDP and assign lender seller numbers for users submitting appraisal data files. You can rename a business unit to meet current needs. You can delete a business unit that is no longer needed. NOTE: A child business unit cannot be deleted if it has: assigned users, assigned relationships, its own children business units, or has ever made a previous submission. To transfer users among business units, see Section 5.4; to disconnect or delete a relationship, see Section 7.2. UCDP Lender Agent Admin User Guide Page 63 of 83 Version 5 7-12-14 6.1 Renaming a Business Unit To rename a business unit, follow these steps: 1. On the Home page, click the Account Administration tab and select User and Business Unit Administration from the dropdown, as shown in Figure 6.1.1. NOTE: The User and Business Unit Administration feature is not available through the Account Administration icon on the Home page. Figure 6.1.1 Account Administration Tab Account Administration Tab UCDP Lender Agent Admin User Guide Page 64 of 83 User and Business Unit Administration Version 5 7-12-14 2. To access the Administration Business Units page, click Business Unit in the lender tree, as shown in Figure 6.1.2. To rename a child business unit: • • Click the Expand (+) icon next to Business Units Click the child business name Figure 6.1.2 Rename Business Unit Section Click Business Units Rename Business Unit Section 3. In the Rename Business Unit section, enter the New Business Unit Name in the entry field marked with a red (*) asterisk. 4. Click Rename. UCDP Lender Agent Admin User Guide Page 65 of 83 Version 5 7-12-14 The message “Business Unit successfully renamed as …” appears in green at the top of the page, as shown in Figure 6.1.2. Figure 6.1.3 Business Unit Renamed Successfully Message Business Unit Lender Agent renamed successfully message UCDP Lender Agent Admin User Guide Page 66 of 83 Version 5 7-12-14 6.2 Creating Child Business Units You can create subordinate business units to accommodate your organizational structure and changing business needs. Each created child business unit contains the same elements as the parent business unit. To create a child business unit, follow these steps: 1. On the Home page, click the Account Administration tab and select User and Business Unit Administration from the dropdown, as shown in Figure 6.2.1. NOTE: The User and Business Unit Administration feature is not available through the Account Administration icon on the Home page. Figure 6.2.1 Account Administration Tab Account Administration Tab UCDP Lender Agent Admin User Guide Page 67 of 83 User and Business Unit Administration Version 5 7-12-14 2. To access the Administration Business Unit page, click Business Units in the lender tree. 3. In the Create Business Unit section, shown in Figure 6.2.2, enter the Business Unit Name in the entry field marked with a red (*) asterisk. 4. Click Create. Figure 6.2.2 Create Child Business Unit(s) Page Click Business Units UCDP Lender Agent Admin User Guide Create Child Business Unit Section Page 68 of 83 Version 5 7-12-14 The message “Business Unit successfully created on Smith App Mgmt-West” appears in green at the top of the page as shown in Figure 6.2.3. To assign users and delegate relationships to the newly created business unit, see Section 7. Figure 6.2.3 Business Unit Created Successfully Message Business Unit created successfully message UCDP Lender Agent Admin User Guide Page 69 of 83 Version 5 7-12-14 6.3 Deleting a Business Unit To delete a business unit, follow these steps: 1. On the Home page, click the Account Administration tab and select User and Business Unit Administration from the dropdown, as shown in Figure 6.3.1. NOTE: The User and Business Unit Administration feature is not available through the Account Administration icon on the Home page. Figure 6.3.1 Account Administration Tab Account Administration Tab UCDP Lender Agent Admin User Guide Page 70 of 83 User and Business Unit Administration Version 5 7-12-14 2. To access the Administration Business Units page, click Business Units in the lender tree. To access the page to delete a child business unit: • • Click the Expand (+) icon next to Business Units Click the child business name 3. In the Delete Business Unit section, shown in Figure 6.3.2, select a business unit from the dropdown, as shown in Figure 6.3.3. 4. Click Delete. NOTE: A child business unit cannot be deleted if it has: assigned users, assigned relationships, its own children business units, or has ever made a previous submission. To transfer users among business units, see Section 5.4; to disassociate or delete the relationship, see Section 7.2. Figure 6.3.2 Delete Business Unit(s) Delete Business Unit Section Click Business Units UCDP Lender Agent Admin User Guide Page 71 of 83 Version 5 7-12-14 Figure 6.3.3 Select a Business Unit Select a Business Unit from the drop down menu The message “Business Unit deleted successfully” appears in green at the top of the page, as shown in Figure 6.3.4. Figure 6.3.4 Business Unit Deleted Successfully Message Business Unit Deleted successfully message UCDP Lender Agent Admin User Guide Page 72 of 83 Version 5 7-12-14 7. Managing Child Business Unit Relationships A child business unit(s) functions in the same manner as the UCDP parent, or primary, business unit does. It has its own users, relationships, and sometimes additional business units. You need to delegate, or assign, a relationship(s) to each child business unit that submits appraisal data files to UCDP on behalf of a lender. 7.1 Delegating a Child Relationship To establish a relationship between the child business unit and a lender, follow these steps: 1. On the Home page, click the Account Administration tab and select User and Business Unit Administration from the dropdown, as shown in Figure 7.1.1. NOTE: The User and Business Unit Administration feature is not available through the Account Administration icon on the Home page, only the Account Administration tab. Figure 7.1.1 Account Administration Tab Account Administration Tab UCDP Lender Agent Admin User Guide Page 73 of 83 User and Business Unit Administration Version 5 7-12-14 2. In the parent section of the lender tree, click the expand icon (+) next to “business units”. 3. When the parent tree expands, click the expand icon of the child business unit with which you want to delegate a relationship. 4. When the child tree expands, click Relationships. 5. In the Delegate a Relationship to this Business Unit section, Click Delegate Relationship. Figure 7.1.2 Relationship Page – Delegate Child Relationship 2) Expand the Parent Business Unit 3) Select & Expand the Child Business Unit name 4) Click on Relationships 5) Click on the Delegate Relationship Button UCDP Lender Agent Admin User Guide Delegate a Relationship Section Page 74 of 83 Version 5 7-12-14 6. In the Select a Relationship to Delegate section, click the Relationship dropdown, as shown in Figure 7.1.3, and select the lender that you want to establish a relationship with for the child business unit. 7. Click Delegate to this Business Unit. Figure 7.1.3 Select a Relationship to Delegate Click to Delegate to Business Unit Select a Relationship from dropdown UCDP Lender Agent Admin User Guide Page 75 of 83 Version 5 7-12-14 The message “Relationship delegated successfully” appears in green at the top of the page as shown in Figure 7.1.4. Figure 7.1.4 Relationship Delegated Successfully Message Success message Delegated Seller Numbers The seller number(s) assigned to the parent business unit level can be delegated to one or more child business units. If seller numbers are assigned to a child business unit(s), they still exist and can be used at the parent level. UCDP Lender Agent Admin User Guide Page 76 of 83 Version 5 7-12-14 7.2 Un-delegating a Child Relationship To un-delegate, or disassociate, a relationship between a child business unit and lender, follow these steps: 1. On the Home page, click the Account Administration tab and select User and Business Unit Administration from the dropdown, as shown in Figure 7.2.1. NOTE: The User and Business Unit Administration feature is not available through the Account Administration icon on the Home page, only the Account