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Fill and Sign the Contract Manufacturing Form

Fill and Sign the Contract Manufacturing Form

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Contract Manufacturing Statement of Work Program Statement of Work for XYZ Company I. Overall Program Understanding of Business being Outsourced A. Introduction;       B. Program Understanding;       C. Program Overview;       D. Scope of Program;       E. Objective;       F. Program and/or Service Description;       G. Geographic Coverage;       H. Service Bundle;       I. Sales Channel;       J. Target Customers;       H. Marketing and Advertising;       Contract Manufacturing Statement of Work Page 1 of 20 I. Process Overview;       J. Service Model;       K. High Level Process Description;       L. Terms;       M. Estimated Volumes;       N. Contracts and Escalations;       O. Business Management;       P. Management Structure;       Q. Project Implementation;       R. Day to Day Program Management;       S. Communications;       II. Financial Management A. Financial Overview;       B. Financial Management; Contract Manufacturing Statement of Work Page 2 of 20       C. Acceptable Payment Methods;       D. Credit Card Transactions;       E. Bank Order and Check Transactions;       F. Purchase order Transactions;       G. Acceptable Currencies;       H. Over and Short;       I. Refunds and Returns ;       J. Banking Relationship;       K. Cash Remittance;       L. Bank Account for Remittances;       M. Foreign Exchange Rates; Contract Manufacturing Statement of Work Page 3 of 20       N. Accounts Receivable;       O. Background Information;       P. Operational Requirements;       Q. Establishing Initial Lines of Credit;       R. Periodically Reviewing Existing Accounts;       S. Invoicing Customers;       T. Payments Received on Account;       U. Collection of Accounts and Bad Debt;       V. Issuance of Monthly Account Statements;       W. Reports;       Contract Manufacturing Statement of Work Page 4 of 20 X. Taxes;       Y. North American Tax Requirements;       Z. Reporting;       AA. Tax Exemption;       BB. International Tax Requirements;       CC. Financial Reporting;       DD. Customized Customer Reporting;       EE. Revenue Reporting;       FF. Returns Reporting;       GG. Expenses Reporting;       Contract Manufacturing Statement of Work Page 5 of 20 HH. Miscellaneous Financial;       II. Auditing;       JJ. Inventory;       KK. Invoicing;       III. Handoff Management A. Handoff Management Introduction;       B. Physical Handoffs;       C. Documentation Control;       D. Print Files;       E. Masters;       F. Artwork Hand-off;       G. Labels; Contract Manufacturing Statement of Work Page 6 of 20       H. Configuration Management;       I. BOM 1 Uploads and Updates;       J. Customer Provided Information;       K. BOM Discrepancies;       L. Product Descriptions;       M. BOM Changes;       N. Product Level Screening;       O. Release to Manufacturing;       P. Files Management;       IV. Front End Operations A. Introduction; 1 Bill of Material Contract Manufacturing Statement of Work Page 7 of 20       B. Product List and Availability;       C. Customer Database of Products;       D. Product List Management;       E. Marketing Collateral Publication;       F. Front-End Operations and Response Center Management Introduction;       G. General Requirements;       H. Languages;       I. Hours of Operation;       J. Fulfillment Locations;       K. Customer Handoff and Reporting Management;       L. Communication Material;       Contract Manufacturing Statement of Work Page 8 of 20 M. Training;       N. Customer Service and Inbound Requests;       O. Manage Customer Inquiries;       P. Inquiry Log;       1. Call Length: Average call length for inbound inquiry calls 2. Calls to Order Q. Product Information;       R. Content of Product;       S. Product List;       T. Product Availability;       U. Prices Points and Pricing Management;       V. Account Maintenance;       W. Address Changes; Contract Manufacturing Statement of Work Page 9 of 20       X. Shipping and Delivery Inquiries;       Y. Billing and Account Inquiries;       Z. Amend Orders;       1. Refunding Orders 2. Canceling Orders 3. Exchanging Orders AA. Customer Service and Outbound Telemarketing;       BB. Order Management;       CC. Order Receipt and Arrival Information;       DD. Order Types;       EE. Order Form and Order Form Maintenance;       FF. Validation;       GG. Escalation Process; Contract Manufacturing Statement of Work Page 10 of 20       HH. Entry ;       1. Information Collected 2. Capabilities II. Determine Pricing;       JJ. Export Compliance;       KK. Order Status and Tracking;       1. Order Confirmation 2. Order Processesing LL. File Transfer Requirements (To Customer and to other Suppliers);       MM. Campaign Management;       NN. Process Payment;       OO. General Information and Payment Methods Required;       PP. Validate Payment; Contract Manufacturing Statement of Work Page 11 of 20       QQ. Process Payment and Accounts Receivable Function;       RR. Verify Amount Received with Amount Due;       SS. Process Payment;       V.Background Operations A. Introduction Forecasting and Inventory Management;       B. Forecasting and Inventory Ordering;       C. Forecasting and Inventory Management;       D. Forecasting;       E. Responsibility;       F. Customer Responsibility;       G. Initial Forecast;       H. Ongoing Forecasts; Contract Manufacturing Statement of Work Page 12 of 20       I. Forecast Changes;       J. End of Lifecycle Forecasting;       K. Inventory;       L. Handling Procedures;       M. Risk;       N. Finished Goods Stocking Levels;       O. Stocking and Sourcing Rules;       P. Service Levels;       Q. Components Stocking Levels;       R. Customer Supplied Components;       S. Second Tier Suppliers; Contract Manufacturing Statement of Work Page 13 of 20       T. Inventory Allocations;       U. Inventory Reports for Customer;       V. Life Cycle Management;       W. Customer Obsolescence Process;       X. Liability for Product Life Cycle;       Y. Obsolescence;       Z. Scheduling;       AA. MRP 2 BB. Forecasts;       CC. Procurement; 2 Material requirements planning (MRP) is a production planning and inventory control system used to manage manufacturing processes. Most MRP systems are software-based, while it is possible to conduct MRP by hand as well. An MRP system is intended to simultaneously meet three objectives:  Ensure materials are available for production and products are available for delivery to customers.  Maintain the lowest possible material and product levels in store.  Plan manufacturing activities, delivery schedules and purchasing activities. Contract Manufacturing Statement of Work Page 14 of 20       DD. Subcontracted Supplier Approval;       EE. Supplier Management;       FF. Manufacturing Process;       GG. List whatever type of Manufacturing you are doing here;       HH. Quality Specifications;       II. Assembly;       JJ. Quality Specifications;       KK. Packaging;       LL. Customer Required Packing;       MM. Customer Required Packaging;       Contract Manufacturing Statement of Work Page 15 of 20 NN. General Information;       OO. Order Expediting;       PP. Pick, Pack and Ship       QQ. Shipping Methods;       RR. Packing Slips;       SS. Returns;       TT. Receiving, Storage, and Handling;       UU. Returns Types;       WW. Return Authorization;       XX. Replacement Authorization;       YY. Financial Transactions;       Contract Manufacturing Statement of Work Page 16 of 20 ZZ. International Distribution and Trade Requirements;       AAA. Exporter of Record;       BBB. Exporter Identification Number;       CCC. Importer of Record;       DDD. Customs Valuation;       EEE. Customs Declaration Information;       FFF. Compliance with U.S. Export Laws and Regulations;       GGG . Restricted or Embargoed Countries;       HHH. Prohibited Customers;       III. Diversion and Proliferation Screening;       JJJ. Anti-Boycott Screening;       Contract Manufacturing Statement of Work Page 17 of 20 KKK. Contact Trade Services;       LLL. State Department Certification Program;       MMM. Customer Requirements;       VI.Key Customer Interfaces A. Introduction;       B. Handoff Management Interfaces;       C. Front-end Operations Interfaces;       D. From Customer to Customer;       E. Regular Product;       F. Campaigns;       G. Validation;       H. From Customer to Customer;       Contract Manufacturing Statement of Work Page 18 of 20 I. Collection and Reporting Interfaces;       J. Money Remittances Financial Reports;       K. Operations Reports;       L. Marketing Reports;       VII.Attachments A. Organization Chart;       B. Example Reports;       C. Attachment Metrics and Service Levels;       D. Attachment Product Specifications;       E. Attachment Customer List;       F. Attachment Order Form Requirements;       G. Attachment System Requirements;       H. Attachment Process Flows; Contract Manufacturing Statement of Work Page 19 of 20       I. Attachment Pricing;       Contract Manufacturing Statement of Work Page 20 of 20

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