What is the Eastbay Return Policy for online orders?

The Eastbay Return Policy allows customers to return most items within 30 days of purchase. Items must be in their original condition with tags attached. For complete details, check their website or contact customer service.

How do I initiate a return under the Eastbay Return Policy?

To initiate a return under the Eastbay Return Policy, start by visiting their website and navigating to the returns section. You can fill out the return form and print a shipping label to send the item back. Ensure you have your order number handy for a smooth process.

Are there any items excluded from the Eastbay Return Policy?

Yes, the Eastbay Return Policy excludes certain items such as customized products, clearance items, and undergarments. Always check the specific return policy details on the Eastbay website to see if your item qualifies for a return.

Does the Eastbay Return Policy offer free return shipping?

The Eastbay Return Policy does not typically include free return shipping. Customers are usually responsible for return shipping costs unless an error was made by Eastbay. Check their return policy for any promotions regarding free returns.

How long does it take to process a return under the Eastbay Return Policy?

Once your return is received, the Eastbay Return Policy states that it usually takes 7-10 business days for processing. You'll receive a confirmation email once your return has been processed and any refunds issued.

Can I exchange items under the Eastbay Return Policy?

The Eastbay Return Policy does not facilitate direct exchanges. Instead, customers can return the unwanted item and place a new order for the desired product. This ensures you get the right size or color quickly.

What should I do if my return is denied under the Eastbay Return Policy?

If your return is denied under the Eastbay Return Policy, check the reason provided in the return confirmation. If you believe the return was denied in error, you can contact Eastbay customer support for further assistance and clarification.

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