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Part 137 Attorney-Client Fee Dispute Resolution Program

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STANDARD WRITTEN INSTRUCTIONS AND PROCEDURES

UCS 137-3 (9/05)

TO CLIENTS FOR THE RESOLUTION OF FEE DISPUTES PURSUANT TO PART 137 OF THE RULES OF THE CHIEF ADMINISTRATOR

Part 137 of the Rules of the Chief Administrator of the Courts provides a procedure for the arbitration (and in some cases mediation) of fee disputes between attorneys and clients in civil matters. Your attorney can provide you with a copy of Part 137 upon request or you can download a copy at www.nycourts.gov/feedispute. Fee disputes may involve both fees that you have already paid to your attorney and fees that your attorney claims are owed by you. If you elect to resolve your dispute by arbitration, your attorney is required to participate. Furthermore, the arbitration will be final and binding on both your attorney and you, unless either of you seeks a trial de novo within 30 days, which means either of you reject the arbitrator's decision by commencing an action on the merits of the fee dispute in a court of law within 30 days after the arbitrator's decision has been mailed. Fees disputes which may not be resolved under this procedure are described in Part 137.1 of the Rules of Chief Administrator of the Courts: representation in criminal matters; amounts in dispute involving a sum of less than $1,000 or more than $50,000 unless the parties consent; and claims involving substantial legal questions, including professional malpractice or misconduct. Please consult Part 137.1 for additional exclusions.

Your attorney may not bring an action in court to obtain payment of a fee unless he or she first has provided written notice to you of your right to elect to resolve the dispute by arbitration under Part 137. If your attorney provides you with this notice, he or she must provide you with a copy of the written instructions and procedures of the approved local bar association-sponsored fee dispute resolution program (“Local Program") having jurisdiction over your dispute. Your attorney must also provide you with the “Request for Fee Arbitration” form and advise that you must file the Request for Fee Arbitration with the local program within 30 days of the receipt of the notice. If you do not file the Request within those 30 days, you will not be permitted to compel your attorney to resolve the dispute by arbitration, and your attorney will be free to bring a lawsuit in court to seek to obtain payment of the fee.

In order to elect to resolve a fee dispute by arbitration, you must file the attached "Request for Fee Arbitration” with the approved local program. An updated list of local programs is available at www.nycourts.gov/feedispute or by calling toll-free 1-(877)-FEES-137 (1-877-333-7137). Filing of the Request for Fee Arbitration must be made with the appropriate local program for the county in which the majority of legal services were performed. Once you file the Request for Fee Arbitration, the local program will mail a copy of the request to your attorney, who must provide a response within 15 days of the mailing. You will receive at least 15 days notice in writing of the time and place of the hearing and of the identity of the arbitrator(s). The arbitrator(s) will issue a decision no later than 30 days after the date of the hearing. You may represent yourself at the hearing, or you may appear with an attorney if you wish.

Some local programs may offer mediation services in addition to arbitration. Mediation is a process by which those who have a fee dispute meet with the assistance of a trained mediator to clarify issues and explore options for a mutually acceptable resolution. Mediation provides the opportunity for your attorney and you to discuss your concerns without relinquishing control over the outcome and of achieving a result satisfactory to both of you. Participation in mediation is voluntary for your attorney and you, and it does not waive any of your rights to arbitration under these rules. If you wish to attempt to resolve your dispute through mediation, you may indicate your wish on the Request for Fee Arbitration form.

More information, including an updated list of local programs, is available at:

http://www.nycourts.gov/feedispute

or by calling 1-(877)-FEES-137 (1-877-333-7137).

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What the Part 137 Attorney-Client Fee Dispute Resolution Program Is

The Part 137 Attorney-Client Fee Dispute Resolution Program is a standard administrative procedure used to document, review, and resolve disagreements over attorney fees and billing between lawyers and clients. The program centralizes supporting materials — retainer agreements, billing ledgers, invoices, and party declarations — and establishes a formal intake, review, and decision pathway managed by the designated adjudicative body or bar office. It is procedural, not judicial, and may lead to negotiated settlements, fee adjustments, or formal sanctions where permitted by local rules and the applicable jurisdiction’s disciplinary authority.

Step-by-Step: Submitting a Fee Dispute

Complete the submission and collect documents in the order below to speed review and minimize follow-up.

  • 01
    Gather documents: Collect retainer, invoices, time entries, and correspondence before starting the form.
  • 02
    Complete form: Enter all parties, dates, amounts, and the relief requested; attach labeled exhibits.
  • 03
    Authenticate signatures: Sign and date; notarization or witness may be required depending on jurisdiction.
  • 04
    Submit to administrator: Send the completed packet to the program office or upload via the designated submission portal.

Frequently Asked Questions and Troubleshooting

Common procedural and technical questions about the Part 137 Attorney-Client Fee Dispute Resolution Program, with concise answers to reduce processing delays.


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Why Use a Formal Fee Dispute Program

A structured program reduces ambiguity, preserves evidence, and provides consistent procedures for resolving disagreements over billing. It offers documented timelines, standard submission requirements, and an impartial review mechanism that can produce enforceable administrative outcomes where authorized.

Why Use a Formal Fee Dispute Program

Who Typically Participates in Fee Dispute Filings

The program is used by parties and officials who have specific roles in the dispute pathway.

  • Clients and former clients seeking fee adjustments, refunds, or billing explanations.
  • Attorneys and law firms responding to claims and providing billing documentation.
  • Bar association counsel, program administrators, or designated hearing officers who manage intake and decisions.

Each participant must follow program rules for filings, evidence format, and communication to ensure fair consideration.

Core Components to Include in a Professional Submission

Assemble these elements to present a complete, reviewable record that supports the factual and monetary aspects of your claim or defense.

Cover Statement

A concise summary identifying parties, the dispute period, the amount in controversy, and the specific relief requested to orient the reviewer quickly.

Retainer Agreement

A full copy of the signed engagement letter or retainer agreement showing rates, consent to fees, billing frequency, and dispute clauses.

Billing Ledger

Detailed time entries, hourly rates, adjustments, and totals organized chronologically to reconcile billed amounts with invoices.

Invoices and Receipts

Copies of all invoices sent, payment receipts, and credit or write-off transactions relevant to the dispute chronology.

Correspondence Log

Email and letter excerpts demonstrating communications about fees, scope changes, or prior attempts to resolve the dispute informally.

Sworn Declaration

A signed statement from the submitting party attesting to the accuracy of the attached materials and the basis for the requested remedy.

Security and Compliance Considerations for Submissions

Encryption: TLS 1.2/1.3 and AES-256
Audit Trail: Tamper-evident logs and timestamps
HIPAA Support: BAA available upon request
Regulatory Certifications: SOC 2 Type II; ISO 27001
eSignature Law: ESIGN and UETA compliant
Accessibility: WCAG 2.0 Level AA

Penalties and Risks of Incorrect or Incomplete Filings

Late Filing: Potential rejection
Lost Remedies: Forfeiture of administrative relief
Sanctions: Possible disciplinary action
Evidence Gaps: Adverse credibility findings
Calculation Errors: Over/understated amounts
Privacy Breach: Unauthorized client data exposure

Common Preparation Errors to Avoid

  • Submitting incomplete billing ledgers that lack dates, rates, or task descriptions, which forces requests for supplemental records and delays decision-making.
  • Providing scanned documents with unreadable text or missing pages; low-quality scans can be treated as noncompliant evidence.
  • Failing to authenticate signatures or not following jurisdictional notarization or witness rules, resulting in administrative returns or rejections.
  • Neglecting to include prior settlement offers or communications that demonstrate attempts at informal resolution and may affect remedies.

Typical Submission and Review Flow

The administrative pathway below shows how a typical fee dispute moves from intake to resolution in most programs.

  • Upload: Submit form and exhibits to the program portal or by mail.
  • Intake Review: Administrator checks completeness and issues acknowledgment.
  • Adjudication: Reviewer or panel examines evidence and may hold a hearing.
  • Outcome: Decision, settlement, or referral to discipline where warranted.

Digital Submission and File Format Best Practices

Use widely accepted file formats and a secure e-signature platform to ensure accessibility and compliance.

  • eSignature Platform: signNow — PDF, DOCX, HTML support
  • Accepted Formats: PDF preferred; readable OCR for scans
  • Integrations: Works with Google Workspace and NetSuite

Confirm the receiving office’s file size limits, preferred formats, and whether notarized or original paper copies are required after e-filing.

Configuring an Electronic Submission Workflow

A typical digital workflow should specify authentication, required fields, and retention settings before sending documents to reviewers.

Field Configuration
Authentication Email link with optional SMS code
Signature Type Typed/drawn signature or certificate
Conditional Fields Show additional fields when dispute amount exceeds threshold
Retention Setting Automatic archival for seven years

Time Expectations and Typical Deadlines

Deadlines and response periods differ by program; knowing common service timelines helps manage expectations.

Initial Filing Window:

Varies by jurisdiction; many programs expect prompt filing after discovery.

Acknowledgment Period:

Administrative acknowledgment often occurs within 14–30 days.

Response Time:

Respondents typically have a set period (often 14–30 days) to reply.

Hearing Scheduling:

If hearings occur, scheduling depends on caseload and availability.

Final Decision:

Resolution timelines depend on complexity and program procedures.

Key Milestones from Filing to Resolution

A sequence of milestones commonly guides the dispute from intake through final disposition.

01

Intake and Completeness

Administrator confirms submission meets format and content requirements.

02

Notice to Respondent

Respondent receives the claim and instructions for responding.

03

Review or Hearing

Fact review or evidentiary hearing is scheduled as needed.

04

Decision and Remedies

Adjudicator issues findings and any corrective fee adjustments or recommendations.

eSignature Pricing and Feature Comparison for Program Submissions

Overview of common pricing and capability dimensions for platforms used to sign and submit Part 137 Attorney-Client Fee Dispute materials; signNow is listed first for comparison.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial Yes, 7-day trial Varies Varies Varies Varies
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No
Envelope Cap No cap 100 envelopes/user/year Varies Varies Varies
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