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Refrigeration Maintenance Contract

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Planned Refrigeration Maintenance Contract

Agreement made on the , between of , referred to herein as Owner, and , a corporation organized and existing under the laws of the state of , with its principal office located at , referred to herein as Company.

Now, therefore, for and in consideration of the mutual covenants contained in this agreement, and other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the parties agree as follows:

II. DEFINITIONS

A. The following terms shall have the following meanings:

1. Additional Work means any work carried out on or in connection with the equipment in addition to the Planned Maintenance Work.

2. Company means .

3. Equipment means the plant or equipment identified in the Agreement.

4. Owner means the person or organization identified as such in the Agreement.

5. Planned Maintenance Work means the work referred to in Section II and in any Appendix attached hereto.

6. Standard Maintenance Charge means the charge stated as such in the Appendix A.

7. Service means the Planned Maintenance Work and the additional work.

8. Agreement means this Agreement between the Company and the Owner.

II. THE SERVICE

A. The Company at least once per year, no less than months after the last inspection, shall perform on the Equipment the following Planned Maintenance Work:

1. Verification of the refrigeration fluid (Freon level);

2. Verification of the heating mode (only for heat pump);

3. Verification of the cooling mode;

4. Verification of the defrost cycle (in heating mode only);

5. Verification of the interior thermostat’s operations;

6. Verification of the refrigerant line sealant;

7. Verification of the sound level from the outside unit;

8. Visual inspection of the different components of the system.

9. Lubrication of the outside fan motor (if applicable).

10. Cleaning of exterior coil (if necessary);

11. Cleaning of interior coil (if necessary);

12. Verification of the condensation drain (in cooling mode);

13. Verification of air filters;

14. Verification of exterior cut off; and

15. Explanation of the use of the system or indoor thermostat if necessary;

at least once described in and at the frequency or on the occasions set out in the Agreement.

B. The Company shall, with reasonable promptness during the Company’s normal working hours, attend at the request of the Owner to carry out necessary Additional Work.

C. The Company shall subject to its availability supply parts and materials necessary to the carrying out of the Planned Maintenance Work and the Additional Work but does not warrant their availability.

III. THE CHARGES

A. The Owner shall pay the Standard Maintenance Charge set forth in Appendix A.

B. Planned Maintenance Contracts not paid via Standing Order or Direct Debit arrangements will be subject to an annual price review, with the contract premium being increased by an amount described in Appendix A.

C. The Owner shall, in addition to Standard Maintenance Charge, pay the charges made by the Company, in respect of any Additional Work carried out pursuant to Section II and in respect of any parts or materials supplied pursuant to Section II, within 30 days of such charges being invoiced by the Company.

D. In the event that payment is not made in accordance with the agreed terms, either in full or otherwise, then the whole of the account whether due or not shall become payable and become overdue and be payable forthwith. Furthermore in the event of late or non payment in accordance with these terms and conditions (or any other terms so agreed in writing), Company reserves the right to charge a late fee of % of the amount due and owing.

IV. WARRANTY BY THE COMPANY

A. The Company warrants that it will perform the service with reasonable skill and care.

B. The Company warrants that the Owner shall have free and unencumbered title and enjoy quiet possession of any parts or materials supplied under this Agreement and that such parts or materials shall be satisfactory quality and reasonably fit for their purpose.

C. The Company does not give any warranty with regard to the performance of the equipment and, subject to the foregoing, all conditions warranties, terms and undertakings express or implied statutory or otherwise in respect of the performance by the Company of the services are excluded.

V. LIMITATIONS OF LIABILITY

A. The following provisions of this Section V. set forth the Company’s entire liability to the Owner with respect of any breach of its obligations under this Agreement and any representation, statement or tortuous act or omission arising under or in connection with this Agreement, to the fullest extent allowed by law.

B. The Company shall not be liable in respect of any loss of profits, goodwill or any special, indirect or consequential or economic loss (including loss or damage suffered by the Owner as a result of an action brought by a third party) even if such loss was reasonably foreseeable or the Company was aware of the prospect of such loss.

C. The Company shall not be liable for any breach, act or omission unless the Owner serves written notice upon the Company giving full details of such within 14 days of becoming aware of the same.

D. The Company’s entire liability for any breach, act or omission or any related combination or series of such shall, in respect of physical damage to the property of the Owner, be limited to the amount stated in the Agreement and in any other respect be limited to the Standard Maintenance Charge for the immediately preceding 12 months.

VI. OBLIGATIONS OF THE OWNER

A. The Owner shall permit the Company at all reasonable times to have access to the equipment and reasonable facilities to enable the Company to carry out the Service during the Company’s normal business hours.

B. The Owner shall not carry out any maintenance, alteration adjustment or other such work on the equipment without forthwith notifying the Company of such work.

VII. TERMINATION

A. This Agreement shall commence on the date stated and shall continue for a period of years unless amended. The Owner can terminate the Agreement by giving not less than 3 calendar months notice of the renewal date. A penalty charge may be levied in the amount set forth or described in Appendix A.

B. This Agreement may be terminated forthwith by the Company if the Owner fails to comply with any of its obligations under this Agreement and such failure if capable of being remedied remains unremedied for 7 days after being called to the Owner’s attention by written notice from the Company.

C. This Agreement shall automatically terminate if:

1. The Owner dies, becomes bankrupt, has a receiving order made against him, makes any arrangement with his creditors generally or takes or suffers any similar action as a result of debt;

2. A receiver or administrative receiver is appointed of any of the Owner’s property; or

3. Any execution or distress is levied upon the Owner’s goods or on the property where the equipment is installed; or

4. Any termination of this Agreement pursuant to this Section shall be without prejudice to any other rights a party may have under or in connection with this Agreement and shall not affect any accrue rights or liabilities of either party or the coming into or continuance in force of any provision of this Agreement which is expressly or by implication intended to operate on or after such termination.

VIII. No Waiver

The failure of either party to this Agreement to insist upon the performance of any of the terms and conditions of this Agreement, or the waiver of any breach of any of the terms and conditions of this Agreement, shall not be construed as subsequently waiving any such terms and conditions, but the same shall continue and remain in full force and effect as if no such forbearance or waiver had occurred.

IX. Governing Law

This Agreement shall be governed by, construed, and enforced in accordance with the laws of the State of .

X. Notices

Any notice provided for or concerning this Agreement shall be in writing and shall be deemed sufficiently given when sent by certified or registered mail if sent to the respective address of each party as set forth at the beginning of this Agreement.

XI. Attorney’s Fees

In the event that any lawsuit is filed in relation to this Agreement, the unsuccessful party in the action shall pay to the successful party, in addition to all the sums that either party may be called on to pay, a reasonable sum for the successful party's attorney fees.

XII. Mandatory Arbitration

Any dispute under this Agreement shall be required to be resolved by binding arbitration of the parties hereto. If the parties cannot agree on an arbitrator, each party shall select one arbitrator and both arbitrators shall then select a third. The third arbitrator so selected shall arbitrate said dispute. The arbitration shall be governed by the rules of the American Arbitration Association then in force and effect.

XIII. Entire Agreement

This Agreement shall constitute the entire agreement between the parties and any prior understanding or representation of any kind preceding the date of this Agreement shall not be binding upon either party except to the extent incorporated in this Agreement.

XIV. Modification of Agreement

Any modification of this Agreement or additional obligation assumed by either party in connection with this Agreement shall be binding only if placed in writing and signed by each party or an authorized representative of each party.

XV. Assignment of Rights

The rights of each party under this Agreement are personal to that party and may not be assigned or transferred to any other person, firm, corporation, or other entity without the prior, express, and written consent of the other party.

WITNESS our signatures as of the day and date first above stated.

By:

Attach Appendix A

Enter text✕

What a Refrigeration Maintenance Contract Covers

A Refrigeration Maintenance Contract is a written agreement that defines scheduled service, emergency repairs, parts replacement, and response times for commercial refrigeration equipment. The contract allocates responsibilities between the service provider and the equipment owner, specifies pricing and payment terms, lists covered and excluded components, and sets inspection and testing intervals. It also addresses liability limits, warranty coordination, and termination conditions. Using a clear contract reduces operational downtime, clarifies invoicing, and provides a documented basis for service-level expectations and dispute resolution.

Why a Clear Maintenance Contract Matters

A Refrigeration Maintenance Contract establishes service levels, clarifies payment and liability, and reduces unplanned equipment downtime through scheduled inspections and prioritized emergency responses. Clear terms protect both parties and make performance and billing disputes easier to resolve.

Why a Clear Maintenance Contract Matters

Who Typically Completes and Relies on These Contracts

Typical users who complete or rely on Refrigeration Maintenance Contracts include service companies, facility managers, and equipment owners coordinating preventive maintenance.

  • Commercial refrigeration service providers handling maintenance, repairs, and parts procurement.
  • Food service operators and restaurants requiring uptime and regulatory temperature control records.
  • Property managers, supermarkets, hospitals, and cold-storage facilities overseeing multiple units.

Selecting the correct signatory and contract tier helps align response times, parts coverage, and pricing with operational risk and regulatory needs.

Authorized Signatories and Typical Roles

Service Manager

Typically the authorized signatory for a maintenance company who certifies technician credentials, warranty handling, parts sourcing policies, and invoicing terms. This person manages scheduling, escalation paths, and ensures technicians comply with safety and refrigerant handling regulations.

Facility Manager

Represents the equipment owner and approves service levels, budgets, and access for technicians. Responsible for confirming inventory lists, documenting pre-existing conditions, tracking scheduled maintenance, and coordinating internal approval and payment workflows for completed service visits.

Core Elements Every Contract Should Include

A professional Refrigeration Maintenance Contract should clearly allocate responsibilities, list covered assets, define response SLAs, set pricing, handle parts, and include compliance and insurance terms.

Scope

Specify exactly which components and systems are covered — compressors, condensers, evaporators, thermostats, controls, insulation, and piping — and note exclusions such as pre-existing damage, refrigerant recovery, or third-party equipment.

Service Levels

Define routine maintenance intervals, emergency response timeframes with measurable hours, technician qualifications, and any priority queuing for critical facilities to minimize spoilage and regulatory risk.

Parts & Pricing

State parts pricing methodology, warranty on replaced parts, whether refurbished cores are used, restocking fees, and how taxes and shipping costs are applied to invoices.

Liability & Insurance

Allocate liability limits, indemnification clauses, and minimum insurance coverage including general liability, professional liability, and where applicable pollution or refrigerant-specific coverage.

Term & Termination

Set initial term length, automatic renewal mechanics, termination for convenience or breach, cure periods, and obligations on termination such as final invoicing and return of keys or access credentials.

Compliance

Include EPA refrigerant handling compliance, local licensing requirements, safety training obligations, and recordkeeping for temperature logs and maintenance performed to support inspections.

Step-by-Step: Completing a Refrigeration Maintenance Contract

Follow these steps to complete a Refrigeration Maintenance Contract accurately and consistently, whether drafting a new agreement or updating an existing one.

  • 01
    Gather Info: Collect equipment IDs, warranties, and site access details.
  • 02
    Define Scope: List covered components, exclusions, and inspection intervals.
  • 03
    Set Pricing: Specify service fees, parts markups, and payment schedule.
  • 04
    Sign & Store: Obtain signatures, retain copies, and log contracts securely.

Setting Up an Online Contract Workflow

Set up an online Refrigeration Maintenance Contract workflow to automate routing, signatures, and reminders using your e-sign platform.

Field Configuration
Upload Template PDF or DOCX with fillable fields
Signer Order Single signer or sequential routing options
Authentication Email, SMS code, or KBA
Retention Set retention, export formats, and audit trail

Platform Capabilities to Consider

Use platforms that accept PDF/DOCX, support secure eSign, provide detailed audit trails, conditional fields, and allow export to common archive formats.

  • Formats: PDF, DOCX accepted by most systems.
  • Integrations: CRM and ERP connectors available.
  • Security: TLS and AES-256 encryption.

Where to Send and How Submission Works

Typical routing and submission paths show where to send completed contracts, who receives copies, and when audit logs are generated.

  • Upload: Sender uploads contract with fields placed.
  • Invite: Add signer emails or generate secure links.
  • Sign: Signer authenticates and applies signature.
  • Archive: Final PDF and audit report stored.

Key Dates and Notice Windows to Include

Key timing items include effective date, renewal windows, scheduled inspections, emergency response SLA, and notice periods for termination.

Effective Date:

Enter MM/DD/YYYY; starts obligations and warranty coordination.

Initial Term:

Specify term length in months or years.

Renewal Notice:

X days before expiration for auto or manual renewal.

Inspection Schedule:

Quarterly or semi-annual inspection intervals specified.

Emergency SLA:

Define response hours and escalation contacts.

Contract Lifecycle Milestones

Milestones map negotiation, execution, service commencement, periodic reviews, renewals, and post-termination retention responsibilities for both parties.

01

Negotiation & Draft

Define scope, pricing, exclusions, and draft review cycles.

02

Execution

Signatures obtained and effective date recorded.

03

Service Start

Scheduling of first inspection and preventative maintenance tasks.

04

Review & Renewal

Performance review, SLA adjustments, and renewal decision.

Common Preparation Mistakes to Avoid

  • Failing to list specific covered components leads to surprise charges when compressors, evaporators, or control boards fail and are excluded from the base agreement.
  • Using vague response-time language like 'prompt' without measurable hours prevents enforcement of priority service during critical temperature excursions and food-safety events.
  • Omitting proof of technician certification and refrigerant-handling credentials can lead to noncompliance with EPA Section 608 and contractor liability.
  • Failing to define parts replacement pricing or core charges often results in disputes over refurbished versus new components and unexpected invoices.

Essential Contract Data Fields

Parties: Service provider and equipment owner.
Equipment List: Model, serial number, location.
Scope of Work: Preventive, corrective, emergency services.
Response Times: Defined hours for emergency service.
Payment Terms: Rates, billing cycles, late fees.
Insurance: Liability limits and certificates.

Risks and Consequences of Poorly Prepared Contracts

Operational Downtime: Business losses from prolonged outages.
Regulatory Fines: Violations of food safety rules.
Warranty Voidance: Unauthorized repairs can void warranty.
Incorrect Billing: Disputed invoices delay payment.
Safety Incidents: Improper handling of refrigerants risk.
Contract Disputes: Ambiguous terms increase litigation chance.

eSignature Pricing and Feature Comparison

Compare common plan characteristics and starting prices from major vendors; signNow appears first in the table as a reference point for cost and capability comparisons.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies by vendor Varies by vendor Varies by vendor Varies by vendor
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No
Envelope Cap No cap 100 envelopes/user/year Varies by plan Varies by plan Varies by plan

Real-World Examples of Contract Use

Practical examples show how different organizations use maintenance contracts to standardize service, reduce downtime, and maintain compliance.

Optica Ventures

Small commercial kitchen needed faster turnaround for maintenance approvals and clear service records across multiple sites.

  • Implemented e-signature workflow across locations.
  • Brian Fitzgibbons, COO, notes the interface is simple and easy-to-use for their team and customers; operations saw faster turnarounds and consistent service documentation across sites.

Martin Properties

A property manager required mobile signing for on-site repairs to avoid tenant delays.

  • Rolled out mobile execution for technicians.
  • Tim Martin, Founder, reports executing documents online maintained compliance and security while allowing staff to sign service reports immediately after on-site repairs, reducing administrative delay.

Frequently Asked Questions and Practical Answers

Answers to common legal, technical, and process questions about preparing, signing, and storing a Refrigeration Maintenance Contract.


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