Scope of Services
Define deliverables, materials, quantities, lead times, acceptance criteria, change-order processes, and any exhibits that list SKUs or service-level metrics.
A written Third Party Procurement and Supply Chain Services Agreement creates clear expectations, reduces supply disruption risk, and preserves remedies for underperformance. It documents who controls inventory, who bears transport risk, how subcontracting is managed, and what remedies apply for delays or defects.
In larger organizations these roles collaborate; in smaller firms a single operations or finance lead may handle the full lifecycle.
Signs on behalf of the buying organization with authority over supplier selection and contract acceptance; typically accountable for performance thresholds, SLAs, and operational KPIs tied to the agreement.
Signs for the third-party provider with authority to bind the vendor to pricing, sub‑supplier use, indemnities, and data protection commitments; often supported by operations and finance approvals internally.
Define deliverables, materials, quantities, lead times, acceptance criteria, change-order processes, and any exhibits that list SKUs or service-level metrics.
Specify unit prices, invoicing schedule, payment terms (NET days), currency, taxes, and any holdback or milestone-based payment mechanics.
Set measurable KPIs, uptime or delivery targets, measurement windows, remedies such as service credits, and escalation processes.
Address title and risk transfer, insurance requirements, indemnities, limits of liability, and force majeure definitions.
Include confidentiality, permitted data use, breach notification timelines, and any required data-processing addenda for personal information.
Define termination for convenience and cause, cure periods, transition assistance, return of materials, and post-termination obligations.
| Field | Configuration |
|---|---|
| Signer Order | Sequential or parallel routing |
| Authentication | Email link; optional SMS code or KBA |
| Audit Trail | Capture IP, timestamp, and signer events |
| Document Retention | Store signed PDF with certificate |
Ensure the platform can produce a tamper-evident signed PDF and offers retention and export options that meet legal and operational requirements.
Date contract obligations begin; use MM/DD/YYYY format.
Specify how many days before renewal the notice must be given (commonly 30–90 days).
List lead times and guaranteed delivery windows tied to SLAs.
Time allowed to remedy breaches (often 10–30 days).
Payment terms (e.g., NET 30 from invoice receipt) and late fees if applicable.
Parties sign the agreement and countersignatures are recorded.
Vendor completes configuration, staff training, and systems integration.
Short trial to validate SLAs and acceptance criteria.
Full production service begins and monitoring commences.
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes (Premium) | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No cap | 100 envelopes/user/year | Varies | Varies | Varies |