Digital Signature Licitness for Retail Trade in European Union

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to draw into that consumer experience you need to try for retail excellence and to drive intellects you need to make sure that everybody in behind the scenes driving the best in class and their operating model to deliver the consumer experience that's missing from that retail experience is you've got to deliver the associate experience associate is the one who's going to deliver your consuming experience the first thing we did is to say well what is the Strategic approach we're going to take not just to find any technology to help make parts of it right but what's the actual goal simple strategic approach three criteria simplify consolidate begins what was really key for us is had to hit all three cut criteria if you're going to make an associate experience you need to be easy it needs to be easy because you need to free that time up to move across into selling so it's easy simple how do I access everything I need to do to run my store how do I access what schedules coming on how do I access my image had to be really clear so that anyone could run in and do run that store within three months of doing store IQ we surveyed everyone to make sure that they were happy we're happy and already we'd already saved four hours a week we just doesn't sound a lot but it's labor costs and the idea just to be clear through this process the idea is not to take that 300K and say thanks very much the idea is is to move it so from tasking into consumer engagement certified the process simplify the communication simplify the tasking make it an easy thing to do the next day the technology needed to do is it needed to consolidate so when we first looked at it we thought we've got about there must be about 10 applications and portals and dashboards we would the stores we need to use to run the store 21. and 21 Acts or portals or what whatever you dashboards all saved on the back office PC all same from different places each store doing it differently making it chaotic so what really and helped us is then with the tablet you've got three applications that you have store IQ if you have any workforce management tool and how and what we were able to do in store IQ is that we've still got about 10 because they only see the the 9 the land straight across to all these applications to store actually feel that it's one we also within this were able to consolidate knowledge consider consolidate um trainings video content for self-help which we use a lot the second part consolidate which is really key for us was how we communicate with the stores so how am I communicating it's obviously you've got uh portal maybe that does a newsletter or sends out updates you've got emails you've got phone calls so if I consolidating what we did was we limited eliminated the email to basically put all the messaging onto store IQ if you want to send comms down it goes through there if you want to do task management it goes through there 60 000 this is the big spot the VM was the biggest one for US 67 000 images and actually at the beginning it was twice that so the VM team have actually been the best champions of how you reduce how do you reduce the cost and they actually reduced all their problems by 50 percent and then 148 000 tasks and to be honest most of them have to be done but it's how you do it how you ask people how you directly to do this key and one of the things I really like the probably the biggest one of the best stats for me is that the stores access store IQ the home page eight after that and that's where everything's sits so what we do with the home page we adjust it we put on Peak so fit for Peak so that they go on it there's a tile they can click on it they can then access everything they need to know which is all sitting there but they can it pulls all the links together so they've got right for Q4 I know what I need to do I think what's key for us is that this is information we didn't know female traffic is it's phone calls everything and suddenly we can start to see it instantly one spot one place for that associate to start freeing up time to start now doing it I have knowledge I know what I need to do and I can go out and deliver that experience in that fantastic concept