Enhance eSignature Legitimacy for Customer Support in United Kingdom

How to eSign a document: e-signature legitimacy for Customer Support in United Kingdom

Hello and welcome to this video. We've made this video to help you  understand how to apply for our services,   and it will talk you through creating an  account and application with us - going   through each page of the application step by step. You can watch all of the video or if  you like you can pause skip or move   around the video to find the information you need. You should check carefully which  service or services you need. Details can be found on our website, and you  can use the interactive guide shown in the   Individual Services menu. You can also  use our chat services for further help. Once you have identified which service you  require, we would recommend you carefully   read the service information page, and  allow time to check through your documents   and applications before submitting. This  will help avoid any unnecessary delays. You will need to check the  document requirements carefully,   and consider how soon you will need our statement. Please factor in additional time, in case there  are queries about your application or documents. The time frame for each service is shown on  the relevant service page of our website,   and as an example our statement of  comparability service, which can be   used for work study or professional  registration purposes, takes up to 15   working days to complete - if we have all the  documents we need and no queries are raised. We do recommend using our e-statement  option to receive your documents securely,   which can be downloaded and used as soon  as your application has been completed. To start your application for one of our  services you must first create an account. To do this we recommend using the green "apply  now" button. Once you have confirmed the service   you need on this page, you need to  give us information about yourself. Please make sure your name is correct - your name  must be the same as in your passport. Don't worry   if your documents have different names on them  because of marriage or an official change of name,   you will be asked to provide proof of  name change as part of the application. You should complete this application  for yourself (if somebody else contacts   us about the application, we will need  permission to speak with them from you). Make sure your date of birth is correct when  you are filling in names and other information.   Please do not use special characters - these  are characters like accents or cedelas. Please   note we are not able to print any special  characters within our completed statements. If you are a refugee or seeking  asylum seeker, then please tick   yes here - in the application process  you can upload your BRP card or other   evidence of your immigration status  to any of the upload boxes provided. The purpose of enquiry helps  us to process your application.   Select the option that best describes  your situation - don't worry if it's not   specific or exactly right, as this will  not be printed on your final statements. The field of interest is similar - please select  the best option for you, don't worry if your   specific or exact field is not here as this will  also not be printed on your final statements. Now you have added your personal details  you will need to activate your account. You will receive an email from Ecctis  asking you to verify the registration   request. Please check your spam or junk  folder if you cannot see the email. Once you have verified the email address,  you will be able to sign into your account. Okay let's start the application  process. We would recommend setting   some time aside to do this application,  now that you know what service you need. Select the "start your application"  option in your account - this will   open to the services selection  page, which will allow you to   choose from the different services  provided by the UK ENIC and Ecctis. You will be given the option to  proceed on the standard time frame,   which could be anything from 10 to 30  working days depending on the service. Please ensure that this time frame  meets your deadlines for some of   our services. You will also be given  the option of the Fast Track service. if you do not have a fast track option on screen,   then this is not available for your  chosen service, and cannot be added. You should factor in time for any  queries to be resolved regarding   documents or other information. After you  have chosen your service and time frame,   scroll to the bottom of the  page and select next button. The qualification summary section is where you  add details of your qualifications. To begin,   select add qualifications button and  fill out the form as accurately as   possible. When filling in these details,  remember not to use special characters. When all areas are completed, you will see that  the qualification is listed in the qualification   summary page. To add the qualification documents  for that qualification, select add documents next   to the qualification this will provide the upload  area for you. Depending on the service you have   selected and the qualification, you may need to  upload colour copies of your final certificate,   official academic transcript or marksheet, and  certified translations where these are needed. Ensure you upload the translation  and the original language document,   medium of instruction letter where this  is needed, and evidence of name change,   if your name is different on your documents  for any reason including marriage. We encourage uploading colour photographs of   documents where we can clearly see all  four corners of the page front and back. Scans of physical documents may result in  queries being raised. as they do not always   show the security features on documents. In some  circumstances we may also ask for a physical copy   of the document to upload a file select browse  and then find the document on your device   when the file name shows in the choose  file box select attach file to save this   the document Banner changes from red  to Green when the upload is successful   repeat these steps for each of your documents you  can upload multiple documents per site we need to   see the information from both front and back  pages of your documents if there is a document   that is not ready for upload you can select Skip  and then give a reason why this is not available transcripts as we are unable to accept student  copies if you need to obtain these then we   would advise contacting your institution directly  please note we are unable to contact institutions   on your behalf if they are unable to provide  the documents directly to you then please send   us a message via your online portal once your  application is complete and we will provide you   with our contact details or you can use our  chat service in this area you need to give   us your contact details a contact phone number a  full delivery address even if you are requesting   an e-statement only and a billing address please  make sure you change the country to the correct   country for your delivery address double check  that your delivery address is correct and that   letters can be received at this location you  will see a preview of your address on the right   hand side of the boxes when entering it this  will appear on your completed statement for   the hard copy and e-statement you do not need  to enter text into every address line for some   international delivery services you may need to  add a phone number to the address information   you will be asked again to confirm the full name  and date of birth for the qualification holder   double check that this information is correct and  this is included on the issued statement [Music]   depending on the service you have chosen and  your delivery address you will see the delivery   options available the e-statement is available  for all our services we recommend this for ease   and for Speed the default delivery option is an  e-statement you can download this immediately   after the application has been completed we  offer a range of delivery options should you   require a hard copy depending on the location  of delivery if you need a hard copy depending   on the country of delivery we would recommend  using our delivery partner DHL for a fast and   reliable delivery of your documents the UK postage  options include Royal Mail special delivery Royal   Mail advised this is normally guaranteed for next  working day delivery and this is a tracked service   you will be provided with a tracking number on the order status selection of your online   portal once the service has been completed first class post on average this takes one   to three working days however delays are possible depending on the Royal Mail Service we strongly   recommend using our Courier Service via our delivery partner DHL for overseas deliveries   this bypasses the need for Customs checks and is typically made within six working days tracking   is provided and the service is more reliable than many Postal Services overseas the final   page will allow you to review all your chosen options and the total price if there is anything   else you need to tell us use the application notes box before your order is submitted you   need to accept the terms and conditions by following the link at the bottom of the page   once the terms and privacy notice are accepted you will be able to submit to your application the payment service will inform you how you can pay for the service all transactions are in UK   pounds sterling note that we cannot accept payment  by bank transfer once the payment transaction is   successful you will receive an email receipt at the email address registered with the account   once you have completed all these steps your application is submitted to us and you do not   need to do anything further we will let you know if we need any further information to   complete your order please check your order status in the user portal for updates there   is also a key at the bottom of this page which will explain the status your application is in   you should also receive email notifications of these updates your application will be   reviewed and processed, please allow the full time frame set out on our website for us to do this   for Fast Track orders we prioritize the  review of your application and documents   please remember it is possible you may be asked for further information we cannot guarantee   that your application will be completed until all queries have been resolved thank you for watching