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[Music] did you get a nasty HOA notification  letter? are you ticked off about it? then   you're in the right place. you are not alone.  throughout the U.S. a lot of people get nasty   HOA notification letters every day. someone is  getting a nasty HOA notification letter somewhere.   these nasty HOA notification letters are an  ongoing source of irritation and aggravation   for many homeowners. and you have good reason  to be upset about it. the reason why is that if   you're anything like me you don't like people  telling you what you should be doing with your   property especially if you consider yourself a  responsible homeowner. if you're watching this   video there's a good chance you consider yourself  a responsible homeowner. having said all that when   you move into an HOA there are terms that you  agreed to prior to buying and moving into an   HOA. they are the CCR's whether you read them  or not. they are there and you should familiar   familiarize yourself with them. most established  HOAs hire a management company to enforce the   ccr's by issuing letters and notices to demand  compliance. most management companies through   the HOA ccr's have the power to issue fines and  take other legal actions if necessary. if you   have gotten a nasty HOA notification letter the  first thing you should do is to carefully read   the letter. read the letter at least twice. the  reason why I say this is that it's fairly common   to misinterpret or miss the central issue in  complaint of the letter especially if you're   angry or heated up. ask me how I know. most of the  letters that are generated are form letters and   they tend upset homeowners a lot. now there are  some very easy letters to interpret such as if you   got busy haven't picked up your trash, cleaned up  your yard, or have overgrown bushes. these types   of notice letters are very straightforward. most  homeowners have gotten tagged with one of these   types of letters if they have lived in an HOA  long enough. they are generally routine form   letters and not really a big deal unless you  have been a victim of an overly aggressive HOA   or management company. or you feel that you are  unnecessarily being harassed. for most homeowners,   the easiest thing to do is just take care of  it and move on. however if you feel you are   dealing with a persistently aggressive HOA or  management company over the smallest things I   would consider writing a complaint letter to the  HOA board that they are being overly aggressive   in their enforcement and explain why you think  that is the case. it doesn't have to be a fancy   letter it can be as simple as a short email.  I recommend you write in a professional tone   whenever possible. but the point is that you  feel strong enough about your position and you   are willing to sign your name to it then and  send it to someone. it sends a message. you   can certainly make a verbal complaint but then  you won't have a written record on file if you   need to refer to it later. HOAs are led by board  members elected by the residents of a community   to be on the board. you generally have to own and  reside in a home within that community. in theory,   all board members are subject to the same rules  you are. in theory, the enforcement of those rules   should apply equally to all Resident members. but  I am sure you know that that doesn't always happen   which is a topic for another video. complaints  about overly aggressive HOA management companies   will generally perk up the ears of at least a  couple of HOA board members. the general reasoning   is that if it can happen to an HOA Community  member, it can potentially happen to themselves or   other HOA board members. overly aggressive  management companies can create unrest anger   and dissatisfactions with residents. unfortunately  it is self-defeating for management companies to   be overly aggressive with the residents because  residents could eventually become future board   members and then ultimately fire the management  company for it. or if nothing else residents can   create a lot of headaches and stress for the  HOA board members who are generally working   on a voluntary basis and for free. often they are  thankless jobs. when you get your HOA notification   letter, you may feel like you are alone. when  in fact there may well be other homeowners that   feel the same way as you do. that the management  company is being too strict or too aggressive in   their enforcement. always be mindful that there  are some residents and board members that prefer   strict rule enforcement. by submitting your own  complaint, you will give your voice and weight to   other members who have complained about similar  issues. the ages, backgrounds, and sensibilities   of HOA board members can fluctuate from year  to year. they tend to evolve based on how much   turnover the board has. that means there can be  a period of time where one board collectively   feels one way regarding how strictly they will  enforce policies. but because of a change in board   members, you may find an HOA board's feelings  can change and evolve in future years. you won't   really know unless you make a direct complaint or  communicate with board members. HOA boards often   allow its members to communicate, complain, and  share their grievances during an appointed time   at a monthly Meeting. those are sometimes the best  times to communicate and affect change within your   HOA. this is where you will get the most feedback  and general reactions on your complaint about an   overly aggressive management company. as a general  rule, I try to be a give and take type of person.   that means I may take a strong and Firm Stance  in one area but I may soften my stance and be   flexible in other areas. this leads me to the next  scenario. what happens if an HOA makes a demand   for expensive or significant change against your  property? this is a central issue. most HOAs do   not generally care what happens inside your home  you can be as clean or as messy as you want to be.   you can be as decorative, colorful, or exotic with  your Decor inside. the interior of your home is   generally off limits with most HOAs so that isn't  going to be the issue. but what happens if they   tell you that you have to cut a tree change, your  Landscaping, change your roof, repaint your house,   or replace your sidings. all of these HOA  Improvement demands are on a much larger and   much more substantial scale than taking care of  overgrown bushes, Lawns, and moving trash bins   out of sight. instinctively, you as a homeowner  may bristle at these types of demands because they   are not small or inconsequential demands. these  types of Demands are generally time-consuming,   resource intensive, and expensive. when faced with  these types of Demands, this is where I encourage   you to think and reflect before responding. this  is where I tell people to read over their ccr's,   their HOA architectural guidelines, and find  out if the HOA can actually make the kinds of   Demands being issued and how specific they can  be. the general idea of reading the ccr's is to   find out how strict the proposed standards are  and the level of enforcement they can exercise.   does the ccr's provide for some middle ground?  does the ccr's allow sufficient time for such   improvements? does the ccr's allow for requests  for time extensions? does the ccr's allow for   flexible specifications? generally most HOA  board members are not legal experts. they may   be more knowledgeable than their fellow residents  by virtue of their elected positions. but I find   that most HOA board members are relying on the  expertise of the property management company   and lawyers. many HOAs are cautioned against  taking overly-aggressive actions against any   of its residents because it can Boomerang against  the HOA in unexpected ways. HOAs and management   companies are generally risk-averse and do not  like the possibility of contentious disputes or   even a lawsuit. they also don't like the idea of  dissatisfaction or even an uprising within an HOA   Community. remember, HOA board members are your  neighbors. HOA board members are generally unpaid   volunteer positions. as such, most board members  do not want to get into unnecessary fights,   conflicts, or negative discourse with their  neighbors when possible. I won't lie there   are some board members that abuse their position  and power. but generally most reasonable people   don't like Conflict. at the same time, serious  board members know they have a certain duty to   the overall HOA and will generally not welcome  or accept disrespectful, profane, outrageous, or   other ridiculous insults and attacks. I say this  because some people engage in profane, outrageous,   hysterical, and outlandish Behavior to get their  way on a regular basis. that's a huge pet peeve of   mine and I don't condone this for so many reasons.  these types of responses hurt your position,   reputation, credibility, and any goodwill you  might have had towards your position. this is not   not the way to go. now I do want to share a story.  but before I do my cat Jaggy wants me to tell you   that if you hit that like button so he can be seen  in this video by more people and, of course, more   people can learn about how HOAs work and how to  resolve problems. several years ago my fiance was   sent an HOA notification letter that she needed  to replace her roof. we were shocked of this HOA   demand letter. this was Far different from any  ordinary HOA notice letter we had ever seen or   heard of as everyone knows replacing a roof is  a big deal and a costly undertaking. you want   to check your homeowner's insurance policy to see  if it is eligible for coverage. you need to find   out what kind of shingles, Brands, and colors are  acceptable to the HOA architectural standards. you   also need to find and shop around for reputable  roofing contractor. and with all that you need   to find a mutual agreeable time to schedule  the roof installation. with all of this, some   people may not be financially prepared for such an  undertaking. some home owners may be financially   strapped and have to take out loans or credit  card debt to replace a roof. for us, although   the roof was showing signs of age, the roof still  had some good life in it. in comparing her roof to   other houses in the neighborhood, our roof wasn't  really that bad. what I did notice however was   that she had a few wind-blown shingles and that  the roof had not been cleaned for many years.   the roof was generally in fine condition but it  didn't look as good as it could be so we accepted   that. my fiancé looked into the HOA architectural  guidelines and our position was that we could not   be made to replace the roof. we however read in  the rules she had responsibility of maintaining,   cleaning, and treating our roof to maintain  "visual Integrity". my proposal was to come   up with an alternate solution and plan of action  to alleviate this HOA complaint. the roof needed   to look good again or at least good enough to get  the management company off our backs. I found a   professional roof cleaner to spray and clean our  roof for three hundred dollars. and because he was   experienced with climbing on roofs and doing minor  repairs, I asked if he could move some the unseen   shingles that we had to match the roof to replace  the missing shingles that other people could see.   we would then use the new shingles that, it really  didn't match the roof, to cover the areas of the   transplanted shingles. he also removed the ugly  satellite dishes installed by the previous owner.   after he was done, the roof was as clean as we  had ever seen it. taking a step further, we hired   someone to professionally spray wash the entire  house and the driveway. after the spray washing   was completed, both the house and the driveway  looked incredible. the house was brightened up.   after everything was done, we drafted a response  letter of what we had done and sent it to the   management company. we explained that we made  repairs to the roof and we professionally cleaned   the roof to improve the exterior appearance. we  explained that we took the initiative to spray   wash both the house and the driveway further  improving the exterior appearance without being   asked to do it. finally, we stated we would likely  replace the roof in the next couple of years. it   was our assessment that the central issue that  caused the HOA notification letter was the poor   appearance of the roof, not that we actually  had to replace the roof. by offering our own   solution to the roof complaint and then taking  the initiative to do a little bit more than what   they asked. by spray washing the entire house  and driveway, we felt like we exceeded their   expectations and requests to improve the exterior  appearance of the house. now, we copied an HOA   board member of our three-page response letter  that we wrote to the management company. our   response letter did get the intended outcome from  the management company and our case was happily   resolved. however if the management company had  not closed the case, we would have escalated and   appealed the matter to the HOA board directly and  ask for a hearing. now I know there are many other   situations that can come up and the personal  dynamics of every HOA and management company   are unique. however the central issues of most HOA  complaints are: number one, over appearance, both   overall appearance and specific appearance. number  two, we have Conformity, both overall Conformity   and specific Conformity. like it or not, HOAs  try to force Conformity sometimes to a fault. the   less you conform to the overall Community the more  likely you will attract attention. and if the HOA   and management company call out a specific item,  your job is to show you generally conform to the   community even if there are minor deviations. it's  been my experience that a property that generally   looks good overall in appearance, will be less  likely to be picked on for specific items. again,   that's a general statement in resolving HOA  notices. I generally recommend people try to find   creative or even alternative solutions that helps  them resolve or at least mitigates the issue being   complained about. it also helps if your immediate  neighbors around your house are not offended or   upset with the issue being complained about.  it helps to informally poll them and ask their   opinion. it also shows your neighbors you care  enough to ask about their opinion. two strategies   I always recommend is mitigating the complaint and  asking for time extensions. let's say you have an   overgrown lawn overgrown bushes, a lot of weeds in  the grass, and a tree that needs to be cut down.   and you have to do all of this within two weeks.  however you don't have the time or the money to   take care of all these things within two weeks.  what you don't want to happen is to have the HOA   think that you are ignoring the notice or being  non-responsive. using this particular scenario,   you can take care of the items that you can  and make progress on other items you cannot   complete. and then write a response letter of the  things you have done and the progress you have   made while also asking for a reasonable amount of  additional time. asking for a reasonable amount   of time is tricky because it is dependent on a lot  of things. however for me I generally like to ask   for at least 30 days but you should ask for what  you want and what you think is reasonable. always   ask for more than less. similar to municipal code  enforcement agencies, most reasonable HOAs will   give you additional time. what they want to see  is responsiveness and progress being made. now,   as you request for a Time extension from the HOA  management company, I recommend initiating contact   with the HOA board to open a dialogue. what you  are looking to accomplish is to have at least one   or two Advocates on your behalf on the board as  a backup measure. if you have never initiated a   conversation or any kind of relationship with  board members, now is a good time to start. I   have found that investing some time in creating  goodwill with HOA board members goes a long way   to helping your cause not just for the immediate  problem but for any other issues that may come up   in the future. being an occasional volunteer and  attending occasional social functions within the   HOA Community can can go a long way to helping  smooth out disputes or disagreements within HOA.   when all else fails file an HOA formal appeal.  there are generally procedures in place to file a   formal appeal. you will generally have to request  an appeal to the HOA board in writing. you need   to check with your HOA board or management company  for the specific procedures to appeal your issue.   when you hold an appeal, I suggest you remind  everyone that you are a resident, you want to   get along, and you want to have good relations.  you want to keep the focus on the central issue   that you are disputing and create as much personal  goodwill as you can. but don't be a pushover. be   firm. if you have any proposed Solutions, offer  them up for consideration. make sure you check   out my next video about HOAs and hit that like  button. my cat jaggy would greatly appreciate it.