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Billing system example for R&D

everyone this is prasad pathiman today i'm going to cover different integrations that we need for a building system so the first integration is policy system so the policy system is the one which is going to send the billing information to billing system so this is the step number one where every time when a customer gets a policy that policy has to be issued in policy system and that has to be sent to billing system so the first integration that you need to be aware about is policy system second one is contact system so when i get a billing information we'll have any informations like charges who is a primary named intruder at a high level so when you receive that we need to go to the contact system and pull additional details about the contact like the location and other details into the billing system the billing system has to integrate with the contact system to pull the additional contacts the next one is documents now we receive the billing information into the billing system then step number two is to create invoices and send it to customers right so to do that there are multiple ways one sending the invoice document to the customer when you do that you need to integrate your billing system with the document system so when i say documents there could be many types of documents one where you process the documents like what kind of doc data has to go in what kind of no schedule it has to have second type is user can go to the document management system and edit the data like manually though it's like an editor right so that's what the second type of document third type of document management system is to save the document like if you say like you have under documents so this system will always uh you know save those documents in the common folder so this is what we have know about documents the next one is vendor invoicing so the happy path is most of the time you send the invoice document to the customers if some customers wants an online like you know electronic invoicing so we do our vendors who is going to help us to send this electronic invoices to the customers in those scenarios like you know if you take x profile escrow policies in billing right so where you have to send those invoices to the mortgage companies so those people they may need to know send the invoices electronically so we will have to send these invoices to the corresponding vendors who will take care of sending their invoices electronically then when there are payments so step one is done we got the billing information step two is done we sent the invoices step three we have to collect the payments from the customers right so there are various methods of payments one electronic payments where the insured can go to the website and the enter the card details and make a payment second way is like no make a manual payment like where they should come to come to the office or make a cash payment or banking information where they can give the check-in account so for each of the way each of the type of payment we have different vendors i'm not going in detail but at a high level you need to be aware that we need to integrate with vendors to collect the payments online portal we know as an end user i should have the capability to go online and you know do some of the basic uh no activities like look what is my next invoice amount and say if i want to make a payment climb i can do that so for those activities we should integrate this online portal with billing system so that this online portal can create the required information from the billing system next one is financiers so financials is also another critical part right now we receive the billing information we send to the invoice we got the payment now assume that the customer made extra payment see i have to have a customer who have to pay me 500 we have paid 700 so we have to send back the remaining 200 so that's why that's what we call as disbursement we have to dispose the remaining amount to the customer in those scenarios what we have to do is we have to send the payment disposable through financial systems so also financial systems can handle the general accounting so the transaction ledger journal so those things are maintained in the financial systems so we as a billing system need to make sure we send those data to the financial system the next one is vendor notification as i told you in billing systems we have policies like escrow policies or no other pdp pdp's where the employer is able to make a payment on behalf of the employees so in those scenarios you say if i have a customer whose policy is going to get cancelled right you need to inform or send a notice of cancellation to this vendors like a scrub peoples like you know mortgage companies right example if you buy a car if you get a loan from a banking system you need to make sure the banking system is the one who is going to maintain your policy or the car details right we as a insurance company has to send the notification to them if you are planning to cancel the policy so that kind of notifications has to be sent to the corresponding mortgage companies or if i have a policy during the purchase of delinquency delinquencies where the the customer is not making a payment on time you start this workflow where you after certain stage you cancel the policy in those scenarios what happens is sometimes you have to send the notification to the government agencies so that they have in record this particular customer has been cancelled for non-payer because it did not make a required payment that kind of notification has to be sent through vendors so there is also one type of integration where we send all the notifications through different vendors to the corresponding parties pretty much these are the different integrations for a billing system i hope you liked my video if you like my training videos please do subscribe to my youtube channel thank you bye