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Pay bill format for Customer Support

hey guys it's Danny Margarita Yang and today I want to teach you guys how to collect money from past due clients I've been providing services for clients for four years now and this year is the first year I've had clients not pay me their bills on time it's not a nice problem to have because it affects the cash flow for my business and I have a lot more expenses now and I need to be able to pay my bills on time so when clients don't pay their bills on time it really affects me before it was like whatever I've never had any clients not pay me their bills on time prior to this year but even if it happened in Prior years I would have been okay because it only affects me now that I have two employees on my payroll it's a big problem for me because I have to be able to make payroll I want to make sure everyone always gets paid so when I have people who are not wanting to pay me for services that I've already offered I have a problem with that I'm okay with having this problem now versus later because problems are okay so long as you're able to overcome your problems and you never have the same problem ever again then it's okay back in about may I had a client that did not pay me his bills for five months he ended up owing me a thousand dollars and I followed up with him about two times I was like Hey just wanted to make sure you saw my invoice so that you could pay me and he didn't respond just completely silent I don't like to beg for money I am not a beggar I am a service professional offering services to people I've already done the service and then and now it's time for you to pay me I didn't want to be rude or anything I didn't know how to handle the situation I came across this book the book was actually part of the list of 65 books on business strategy that I've been reading this past year and the book was called Never split the difference by Chris Boss and this guy is like International hostage negotiator so very intense negotiations he has to do and he had a technique in the book on how to collect payment from past two clients and how to word your sentences to make sure they pay and I followed his technique so what I did was to the one thousand dollar client who did not pay me all I did was I said hey insert name here is there something you're not happy about that you're not communicating to me that you should really tell me about then that's it one question and the reason this works is because it kind of like just Corners my client right prior to that he's just avoiding paying me and he's not communicating anything he's gotten my emails he's clearly read them and he just doesn't respond non-communicative so when you ask a question like is there something you're not happy about that you're not communicating to me because we need to have fair and open communication honest the conversation can only go two ways if he answered no then I can say great so pay me or I can go yes there has been something I have not been talking to you about that I should clear the air with and this guy wrote back like five paragraphs within 24 hours yes I'm not happy because this this this than this and this is why I have not been paying you the bill and I said great all you had to do was tell me that you weren't happy all this all these months we could have cleared up these problems instead of you just I don't know being a mouse about it so let me clear up these five problems that you have with the service and then you can pay me okay probably stop I thought it would end there but then I had another client who was a real to everyone like he he it's not personal to me because I see the accounting I mean I see all everyone going like hey can you please pay my bill hey just following up on the bill so it's clearly like not personal to me at all he does it to everyone you know it's kind of like Donald Trump just doesn't pay the bills even though the service was provided already you know I would hate to end up being like that and you know what I ended up being like that I ended up being the person not getting the bill paid just like everybody else and then I I follow the same tactic again from the book I just wrote one question email hey insert client name here is there something I said that offended you so then you're not paying my Bill and then within 10 minutes I got a direct deposit payment for the Bill he owed me four thousand dollars and then within 10 minutes he paid the bill everyone else who wants to get paid they've been like following up for three months six months some of these have bills that are open one year that he hasn't paid they were past due for one year he still hasn't paid and people are like can you please pay my bill please please please like begging and I don't beg I don't beg for money like that I don't want to beg I'm a professional so I just said is there something I said that offended you and that's why you're not paying my bill because it also like puts him into a corner they can only go two ways no you didn't offend me and I'm really happy with the service here's the money or the other way is yes you offended me this is what you said that offended me and that's why I'm not happy right it can only go two ways clearly I didn't offend him because I got payment in 10 minutes versus everyone else didn't get paid so that's the secret you guys should check out the book first of all it's a really good book but also like if you just word your your question in a way not like hey I'm following up on this payment but you're worried in a way you kind of like just Corner them and then to make it so that the answer is no I'm really happy and here's the money so worded in a way where they have to answer no then that would encourage them to pay but after the second situation where the only four thousand dollars and I'm just like is there something I said that offended you I was just like this is ridiculous I don't have time to keep following up with clients on paying my bill I provided the service already they need to pay so after he paid the four thousand dollars the next day I gave him an authorization form to get paid with autopay and I just said listen you have developed a history with me of not paying your bills to me on time so before I can provide services to you going forward I will require payment in advance I will no longer be providing services and then getting paid afterward I will be required to collect payment first and then you receive the service and not only that I require payments via auto pay please fill out this official payment authorization form with your banking info and your signature and date and please return it before I can continue providing Services Eddie um filled out the form and he submitted it back to me within 24 hours and I implemented this form with not just him but every single one of my existing clients I implemented this form and now going forward all of my clients are required to pay in advance for services and also pay with auto pay basically I am never going to have to collect payment from past declines ever again you kind of just need to like have these problems and then nip them in a bud it's okay like it's okay to have problems so long as you have the problem and then you never have them again because I thought I would only have this problem that one time but after the second time I was like no no no no we're going to get rid of this problem so that's it for you guys today I hope you enjoyed today's video please be sure to subscribe for more and I will see you guys next time [Music] thank you