Collaborate on Proforma Template Word for Technical Support with Ease Using airSlate SignNow

Proforma template word for Technical Support

hi there my name is richard mcmunn from the interview training website passmyinterview.com and in this tutorial i am going to teach you how to pass a technical support interview so if you have a technical support interview coming up for any organization whatsoever make sure you stay tuned because i will help you to succeed and to achieve that goal this is what i will cover i will give you a list of technical support interview questions that i strongly recommend you prepare for now these interview questions are suitable for all technical support job roles i will give you example answers to difficult technical support interview questions i will also give you some really important tips on how you can stand out during your technical support interview and finally i will tell you how you can access further resources including these slides to help you succeed so let's get straight into the training and the first technical support interview question i want you to prepare for is tell me about yourself now it is imperative we get your technical support interview off to a positive start and to achieve that my advice is to give an answer that talks about how you can add value to their organization through your skills your qualities and your experience so here's a great example answer to assist you to the first technical support interview question tell me about yourself here we go i am a fully committed knowledgeable and confident technical support worker who possesses the necessary skills the qualities and the experience to meet the demands of the job description i take great pride in the work i carry out as a technical support specialist and i believe the problem solving capabilities the communication and interpersonal skills and the attention to detail i possess will ensure i make a fast and immediate impact within the role i can prioritize a large workload i work very well as part of a team and i have strong customer focus capabilities that ensure the work i do always provides timely and knowledgeable support that helps my clients callers and customers achieve their objectives now if you hire me within this technical support position i will quickly get up to speed in the role and start contributing to the team's objectives so that you immediately see a positive return on your investment that is a brilliant answer to that first technical support interview question tell me about yourself now you can either pause the video if you want to and take a note of the questions and answers as we work through them together or if you wait i will soon tell you where you can download my full set of 24 technical support interview questions and top scoring answers including the ones we are working through together today here's the next question i recommend you prepare for what you expect to be doing in this technical support role on a daily basis now this interview question is clearly assessing whether you have read the job description for the technical support role you are applying for now i've done the hard work for you and here's my example answer to assist you what do you expect to be doing in this technical support role on a daily basis here we go i will have numerous duties and responsibilities that are all centered on ensuring i provide timely and quality technical support to customers and clients on a daily basis i will be required to troubleshoot technical issues provide product support assist in the launch of new applications and ensure i talk customers through matters to get to the root of the issue so it can be rectified in as fast a time as possible now other duties include resolving network problems identifying hardware and software solutions and conducting relevant tests to ensure problems are non-recurring i understand technical support is a role that requires the ability to manage lots of tasks concurrently the ability to demonstrate exceptional communication and problem-solving skills and the desire to maintain a high level of competence in the role that ensures you can conduct your duties consistently to a high standard that's a brilliant answer and it shows you fully understand what you will be required to do on a daily basis within the role now don't go anywhere because i still have more questions and answers to give you but when you're ready if you want to click that link in the top right hand corner of the video it takes you through to my website pastmyinterview.com and you can download my full set of 24 technical support interview questions and top scoring answers including the ones we are working through together today but here's the next question that i strongly recommend you prepare for in preparation for your technical support interview and that is why you want to work for us now this question is guaranteed to come up during your technical support job interview so make sure you have an answer already prepared that demonstrates you have researched their company and that you plan staying working for them for a long period of time here's a great example answer to help you why do you want to work for us i'd like to work for you because you are a company that has a strong track record of achievement now it is clear from the people i have spoken to that you support your staff and you have ambitious plans for the future now we spend a lot of time at work and being in a technical support role requires a supportive employer who wants to provide the right training and the right working environment that enables its staff to operate at a high level now working for your company i will have all of those things and i'm very much looking forward to being a part of your team if i am successful at the interview today so that's a very positive answer and i like it because it demonstrates that you have conducted a little bit of research and you are very positive about working for their organization within the technical support role you have applied for now the next interview question i recommend you prepare for is why do you want to work in technical support now working in technical support takes someone who is confident someone who is prepared to maintain their technical knowledge and someone who can manage lots of tasks concurrently so in your answer demonstrate your awareness of the demands of the role and show a positive attitude to what lies ahead once you are working in this position so here's another great answer to help you why do you want to work in technical support i've always been the type of person who wants to work in a role where no two days are the same where i am pushed and challenged technically and where i get to deal with a variety of issues and problems that test my knowledge and my skill set now working in technical support gives me all of this and more i also want to work in an environment where i have the responsibility for ensuring my own competence and my knowledge is kept up to date now i enjoy learning new things and working in technical support requires you to constantly evolve with the ever-changing technological advances that come into the sector on a regular basis that's another very strong answer to help you pass your interview the next technical support interview question i want you to prepare for is how would you calm down an irate caller or customer now being able to deal with difficult customers clients or callers is vital as a technical support specialist and in your answer show you have the communication and interpersonal skills to deal with any type of situation that comes your way here's my example answer to help you how would you calm down an irate caller or customer here we go whenever dealing with a difficult or irate caller it is very important to listen to them to give them the opportunity to explain how they feel and to make them feel valued i would use effective communication skills to listen to their issue and i would ask the right questions at the right time to get to the bottom of their problem with a view to coming up with the right technical solution in as fast a time as possible if you show the caller or the customer you genuinely care about their issue and you demonstrate confidence and technical know-how when dealing with the problem this will massively help to build trust and it will enable you to seek a way forward that is in their best interest that's another very strong answer that's going to help you pass your interview the next technical support interview question i recommend you prepare for is this this comes up quite a lot how would you deal with a customer that calls up for assistance on a product that you have no knowledge on the person who has the knowledge relating to the product is not available and the customer needs an answer urgently that's a difficult question now this technical support interview question is assessing your levels of resourcefulness how would you react in this situation whilst working in technical support would you find a way around the problem or would you get someone else to resolve it so here's my example answer to help you how would you deal with a customer that calls up for assistance on a product that you have no knowledge on the person who does have the knowledge relating to the product is not available and the customer needs an answer urgently here we go i would be resourceful and i would refer to the technical manual or the operating procedures to get to the bottom of the issue in as fast a time as possible now i would be honest with the caller and i would explain how i would need a little bit more time to carry out some research to ascertain the issue and to come up with a resolution for them i would give the caller the option to either wait on the call or to have me call them back within a predetermined time frame with an update i would then ensure i called back the customer or client as agreed with an update on the progress i was making against their issue and i would not stop until i had found a solution to the problem that demonstrates you are positive you are resourceful and you will find a way to solve a problem so the next thing to do is please do make sure you click that link right now in the top right hand corner of the video head over to my website passmyinterview.com and check out those 24 technical support interview questions you also have the opportunity to download all of the answers including the ones we have worked through together today within this tutorial in a pdf guide so you can literally have it within your inbox within two minutes from now thank you very much for watching don't forget to support the channel by subscribing lots of you are passing your job interviews as a result of the content don't forget to give the video a like as well thank you very much and you can also connect with me on linkedin if you want to i've put my linkedin link in the description below the video thank you for watching and i wish you all the best for passing your technical support interview have a brilliant day