Enhance Customer Support with Our Repair Receipt Template for Customer Service

Repair receipt template for Customer Service

[Music] hi welcome to the new business Bob show I'm Bob Voss also known as new business Bob I got an email from a couple days ago from a guy named Jimmy and Jimmy runs a small computer Consulting business and he sent me an email and he has a problem Jimmy's problem is he's got a customer he's very new in the business that's not paying him okay that happens a lot what do you do if a customer is not paying him well here's my best advice to you if a customer isn't paying them paying you you have to go after that customer my advice to Jimmy was this if you've got this customer and he's not paying you I want you to send that customer a very tur letter or email what does tur mean tur is very sharp abrupt concise aggressive send them a tur email or letter saying that if you don't hear back from this person by this date you are going to take further action now you don't have to say what the further action is and if somebody would ever ask you what the further action is he could say oh I don't know I'm going to get an attorney involved or I'm going to take you to conciliation court but you send them a very tur email saying you have to hear by this date from this person otherwise you're going to take further action now this does however bring up another little bigger problem which is this a lot of people who are starting out have a problem dealing with this price step because never dealt with it before here's my best advice get over it this is your business you have to talk about money because the only way you're going to collect money is if you talk about it so let me give you three pieces of advice when you're meeting with a prospect for the first time you need to get everything clear up front about what you're going to do for that person you need to get a verbal agreement about what you're going to do when you're going to do it how you're going to do it what you're going to get paid and how you are going to get paid for the service that you're providing you get all that clear up front and you get a verbal agreement from the prospect that this is what's going to happen that's step one then in step two you got to get everything in writing put it down on a simple onepage sheet of paper give it to the Prospect and make sure the prospect signs it that's not that difficult and by the way in a few videos I'm going to show you a great easy way of creating your own simple legal contracts I call it the contract tree I've been teaching this in my classes for a long time and it's great because small business owners don't need to get an attorney every time they need to write a contract so look for the contract tree but anyway you get first you get a verbal agreement secondly you get it in writing and have both parties sign it and then if you're dealing with this Prospect for the first time you've never done business with this person before make sure you get something upfront I don't care if you're an interior designer deser a videographer a photographer a computer programmer whatever it is if you're doing work for somebody for the first time get some money UPF front it's really critical that you do that because Co collections are really a pain in the butt for most Sno businesses by the way you want to hear how the story with Jimmy end ended Jimmy did send a very tur email to the client on a Friday on Monday the client called Jimmy on Tuesday the client met with Jimmy and guess what Jimmy got paid in full sometimes you just have to push customers a little bit harder to get paid thanks for watching this video and if you want to subscribe to my YouTube channel it's either right up there or I don't know it might be right up there but make sure you subscribe and also leave me a comment I'd be happy to answer back for you thanks for watching the new business Bob [Music] show ooh ooh ooh the best place to get learn for being a new business owner is the new business Bob show thanks for watching