eSignature
Core signing capability; check whether unlimited signatures are included or metered and whether advanced fields or document merging incur extra charges.
Comparing signNow and Close CRM pricing highlights recurring costs, required add-ons, and whether eSignature or CRM capabilities introduce extra per-user fees for small teams.
An operations manager at a 10–50 person company who controls vendor budgets and process efficiency. They compare monthly per-user fees, integration costs with existing CRMs and document storage, and whether service tiers include audit trails or HIPAA assurances to meet regulatory needs.
A small business owner responsible for purchasing who needs clear predictable pricing. They prioritize low setup costs, easy onboarding, and plans that include essential eSignature and CRM integrations without requiring enterprise contracts or unexpected surcharges.
Small-business leaders and operations teams assess feature cost trade-offs to balance budget and compliance needs.
Final decisions usually weigh per-user pricing, required integrations, and whether one vendor reduces administrative overhead.
Core signing capability; check whether unlimited signatures are included or metered and whether advanced fields or document merging incur extra charges.
Reusable templates reduce admin time; some plans limit template counts or team-template sharing, influencing plan choice and ongoing efficiency.
Sending many documents at once can be essential; confirm per-send limits and whether bulk operations require higher-tier plans or add-on fees.
Automation via API is often sold separately or limited by request quotas; evaluate call limits and associated costs for integration work.
Team permissions and user roles reduce risk but may be gated behind business or enterprise tiers with different pricing.
Comprehensive audit trails and exportable logs support compliance but can be restricted to paid tiers or require retention add-ons.
Native CRM integrations reduce implementation time; signNow offers direct connectors for many CRMs and SDKs for customization while Close provides CRM-native capabilities but may require higher-tier access for deep integrations.
Built-in Google Docs and Drive integrations allow saving and preparing documents without extra middleware, often included in business-level plans.
Dropbox, OneDrive, and Box connectors simplify storage; check whether storage is included or requires separate vendor storage fees.
Third-party automation platforms expand workflows but can add monthly connector costs and may require specific plan levels to enable triggers and actions.
| Setting Name | Configuration |
|---|---|
| Default reminder email interval in hours | 48 hours |
| Automatic escalation and routing rules | Enabled by tier |
| Document retention and archival policy | Custom retention |
| Signer authentication method required | Email, SMS, or 2FA |
| API request quota and throttling limits | Varies by plan |
signNow and Close both provide web, desktop, and mobile access; check specific OS and browser requirements before committing.
Confirm browser versions, mobile app feature parity, and whether offline signing or storage features are required, since gaps can change total cost if custom solutions are needed.
A boutique recruitment firm needed faster offer letters and lower signing friction for candidates.
Leading to faster hires and lower per-hire administrative costs, improving overall recruiter productivity and reducing external onboarding expenses.
A small medical billing practice required HIPAA-aware signatures and CRM integration for patient forms.
Resulting in a selection that balanced compliance and cost, avoiding fines while keeping monthly software spend predictable and administratively manageable.
| Feature availability and limits table | signNow | Close | Typical limit |
|---|---|---|---|
| Per-user monthly starting price | $8/user/mo | $29/user/mo | Small-team entry |
| Free trial availability | 14–30 days | ||
| Bulk Send support | No* | Tier-dependent | |
| API access included | Rate-limited |
| Price components and plans overview | signNow | Close | Plan type | Monthly price (typical) | Small-business fit |
|---|---|---|---|---|---|
| Entry-level plan | Personal | Starter | Basic eSignature/CRM | $8/user/mo | Solo or micro-business |
| Mid-tier plan | Business | Professional | Added templates and integrations | $15–$20/user/mo | Growing teams |
| Advanced plan | Business Premium | Scale | Advanced automation and support | $25+/user/mo | Larger SMBs |
| Per-user billing notes | Per-user | Per-user | Variable by plan | Billed monthly or annually | Watch seat counts |
| Trial and setup fees | Free trial available | Free trial available | Trial | Setup fees vary | Possible implementation costs |