Rate limiting
Configure per-account limits to prevent SMS overuse and reduce exposure to accidental charges or abuse by automated flows.
Recording a validated phone number improves communication reliability and supports authentication options such as SMS OTPs, which bolster signer identity evidence while helping meet ESIGN and UETA expectations for intent and attribution.
Signing Agents enter or verify recipient phone numbers while preparing envelopes, ensuring format and consent are recorded. They often confirm number accessibility, select SMS verification where required, and review audit notes for each recipient prior to dispatch.
System Administrators configure phone validation rules, SMS provider settings, and retention policies. They manage integrations with telephony providers, control OTP lifetimes, and maintain logs for compliance audits and incident investigations.
Organizations that prioritize quick signer outreach and verifiable contact points rely on phone-number capture during document workflows.
Collecting phone numbers with clear consent and verification processes aligns technical workflows with legal and operational controls.
Configure per-account limits to prevent SMS overuse and reduce exposure to accidental charges or abuse by automated flows.
Route SMS through multiple carriers or regional providers to improve delivery rates and reduce latency in specific geographies.
Business Associate Agreement options and data segregation help meet HIPAA expectations where phone contacts are linked to protected health information.
Use variables to auto-populate phone-number fields from CRM records to reduce manual entry and maintain consistency across documents.
Emit events for SMS deliveries, OTP verification, and failures to integrate with monitoring and case management systems.
Export complete verification logs and metadata for compliance reviews and legal hold procedures.
Built-in international formatting and validation rules reduce delivery failures by enforcing country codes and expected digit patterns when collecting phone numbers.
Time-limited one-time passcodes sent by SMS provide an extra layer of signer authentication and are recorded in the audit trail for evidentiary purposes.
A configurable consent statement tied to the phone-number field records the recipient's agreement to receive SMS communications and is stored with the transaction record.
Message delivery and failure statuses are tracked so administrators can identify undelivered SMS and trigger alternative notification methods or manual follow-up.
| Feature | Value |
|---|---|
| Phone validation mode | E.164 normalization |
| OTP expiry | 5 minutes |
| Reminder frequency | 48 hours |
| Max OTP attempts | 3 attempts |
| Delivery provider | Primary carrier with failover |
Phone-number capture and SMS verification work across web, mobile browser, and native mobile apps with consistent behaviors when properly configured.
Ensure clients support secure connections and that SMS routing is set to cover targeted regions; test on representative devices and carriers to confirm delivery and OTP behavior before scaling.
A field sales team collects the customer's mobile number during proposal acceptance to send an SMS signing link instantly
Resulting in faster contract closure and clearer audit traces.
An HR portal captures employee phone numbers when initiating benefits enrollment to enable SMS OTP verification for identity confirmation
Leading to more reliable records and reduced disputes over enrollment validity.
| Feature | signNow (Recommended) | DocuSign | Adobe Acrobat Sign |
|---|---|---|---|
| Mobile app availability | |||
| API OTP support | |||
| Audit trail detail | Detailed | Detailed | Detailed |
| Bulk SMS options | Limited | Limited |
| Plan | signNow (Recommended) | DocuSign | Adobe Acrobat Sign | HelloSign | PandaDoc |
|---|---|---|---|---|---|
| Starting price (monthly) | Starts $8/user/month | Starts $10/user/month | Starts $9.99/user/month | Free tier available | Contact sales |
| Free tier or trial | Free trial available | Free trial available | Free trial available | Free limited tier | Free eSign tier |
| API access included | Available on paid plans | Available on paid plans | Available on paid plans | Available on paid plans | Available on paid plans |
| Bulk Send capability | Included on select plans | Available on business plans | Available on enterprise | Limited or add-on | Included on higher tiers |
| BAA / HIPAA support | Offered with agreement | Offered with agreement | Offered with agreement | Offered via enterprise | Offered via enterprise |
Create, execute, and manage workflows of any complexity, electronically from virtually anywhere. Scalable eSignature capabilities allow you to share documents with the right people in the correct order and define roles for each recipient. Execute document workflows faster and easier than ever before.
Optimize complex signing processes with airSlate SignNow’s powerful features to enhance your business. Control your automated eSignature workflows to ensure they're running at peak performance with instant notifications and reminders.
Bring teams together in a secure, shared environment. Manage documents, use form templates and notifications to create more efficient cross-organization collaboration. Free your employees from having to spend time on repetitive activities so that they can focus on valuable, business-critical tasks.
Run your projects with industry-leading integration. Collect Salesforce, Microsoft Teams, and SharePoint all in one business flow. Connect your software to a single system for endless possibilities and more productiveness.
Feel safe knowing that your information is protected by the latest in encryption security. airSlate SignNow is GDPR and eIDAS compliant and gives you transparence into your eSigning experience with court-admissible audit trails. Set up user authorization and rights to manage who has access to what.