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Used car sales invoice pdf for Customer Service

what's up gang checking in out here at Ray Brandt Nissan out here in uh New Orleans I should we say Harvey Louisiana when we gonna talk about today real quick cuz I got some people I'm about to meet we got training class just we one of the things I do want to talk about is how do you get service customers what's up babe how you doing I'm excellent Bryce got it on phone talking to my to my people online give a shout-out to the man of it alright so how do we get customers out of service what most sales people don't know is that the service department is actually a gold mine but everybody's terrified to go over there let me give you some reasons why the service department is excellent a way to generate business number one they're already a previous customer typically and they're bringing their vehicle here to get serviced so they already believe in your store and the store has some credibility number two they already like your product obviously they bought the product they're bringing it in to get serviced and even if they did not buy it from the dealership they still rather bring their vehicle to this store which means that they value this store so the store has credibility already so they trust it they got the vehicle in here getting some work done on it and now here's the kicker about that one thing I've seen people that are masters in the service department do they invest a little money and they go buy donuts walk through the service department and hand out donuts and shake hands then after that they find an individual and they just sit out into just a general conversation like hey see you sitting here you get your vehicle worked on what type of work you're getting done on your vehicle I'm getting this that the other really what type of vehicle do you have what year is it now once you find out what year it is and whatnot especially if it's one where the warranty is getting ready to expire you can really educate them all hey listen you know your warranty may be getting ready to expire have you thought about you know jumping into something new where you get a newer warranty you get your coverages back if I can keep your payment somewhere around where you are now would you be interested in at least taking a look or seeing what you may be eligible for okay that's a big deal but it's all about sitting down and just having a conversation with people while they're back there but one of the best people I've seen they're getting serviced customers they go out they hand out Donuts or they go buy candy or they go back and they shake hands and just introduce themselves and sit down and just start asking questions get they name find out what they getting work done on find out what year it is and like I say the way you can truly add value to somebody is if they're getting ready to their warranty is getting ready to expire okay or if they have a pre-owned vehicle that's a little older that they're getting work done on they may consider jumping into a newer vehicle if the payments can be somewhere around where they are currently but don't underestimate the power of the service department go back there shake hands ask questions remember they believe in your dealership it already has tread ability but it's up to you to go back there and you know become friendly some people make the mistake of trying to be the friend of a customer you can't be their friend you just met them you could be friendly but remember that you are not their friend but that can be established after time so go back there introduce yourself to somebody and get to know somebody but do not underestimate the power of the service department there's a lot of opportunity back there that's just sitting there watching TV on their phones or bored to death so if you're waiting on a lot ups and it's coming slow if you made all your dials and you're done with that if you've been on social media and you waiting on some appointments to come in that evening I mean you looking for something to do go back there to the service department introduce yourself to somebody make sure they know about the condiments make sure that they are aware of all that the perks that come with your service department find out what they're getting work done on find out what year it is and think of all the ways that you can bring value to this person that is sitting in the service department and again when a customer's warranty is getting ready to expire on their vehicle it will behoove them to get into something else where their warranty is renewed it starts over or else they will be coming out of pocket for any of the repairs or any of your issues that the vehicle may have okay so if you're looking for a way to generate additional sales make sure you utilize your service department because again it is a goldmine and if you're looking for the word tracks on how to introduce yourself and talk to customers in the service department with looking for the ways that you can qualify and ask questions and not get stuck in your process if you're looking for ways that you can put your social media up internet actually Garner's attention and draws people in and generates traffic to you at your store all you have to do is click the link in the description of this video going over because what's available is the ultimate online automotive sales training program and it's complete with over three and a half hours of audio and video of the entire sales process the road to the sale call it how to dominate at the dealership it takes you through how you greet the person and get them and get them inside within 45 seconds how to sit them down what questions that you ask to get them fully qualified while building rapport at the same exact time and rapport is not a step in the process that's something we do from the moment we lock eyes for the entire time that this person have an interest in our product that could be one year five years seven years it's the long-term relationship not a one-night stand but we take you through how to do that not just the steps with the psychology behind each and every step which is so powerful and it's transforming the performance of people that dealerships all around the country it can do the same thing for you also how to drive facebook leads that you can use immediately to drive customers from your social media page to your dealership ready to do business with you there's over three hours of that and how to drive facebook gliese there's also the online traffic search which is over three hours of how do you snapchat Instagram and leverage all these other social media outlets there's the 100 success tips used by the most powerful and productive people in the in business in the sales business that you can utilize there's 10 videos over 2 hours that you can listen to English to with your children and power them your spouse to empower them you also have access to weekly coaching sessions with me so if you're looking to how to take the information I call it a business in the box put it together and help you double up and triple up at your dealership you and I will work together every week on the weekly coaching sessions to help you improve and get better so all you have to do is click the link in the description go over and check it out and I assure you when you see what you can access this program how you can access this program it's gonna completely blow your mind so make sure that you click that link in the description go on over check out all of the information and I look forward to seeing you on the training and at the dealership but remember the service department is a goldmine I'm Brian Maxwell over now