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U.S. General Services Administration Household Goods Tender of Service (HTOS) August 2010 Edition U.S. General Services Administration Household Goods Tender of Service (GSA HTOS) August 2010 Edition THIS EDITION CANCELS THE PREVIOUS EDITION U.S. General Services Administration Household Goods Tender of Service (HTOS) August 2010 Edition Getting Started The General Services Administration’s (GSA) Household Goods Tender of Service (HTOS) provides the baseline rules for performing services as a provider in the Centralized Household Goods Management Program (CHAMP). As a Transportation Service Provider (TSP) qualified to participate in providing domestic or international transportation services, you need to be familiar with the contents of this document. The HTOS is divided into twelve (12) Sections with five (5) Appendices. It follows a logical sequence from an Overview, to how to apply and qualify as a (TSP), through to the Forms and Reports required. The Table of Contents is searchable and keyed to each section, if you are using the document online. We recommend that the document be used online as much as possible. Online use allows you to click on many links to forms. The HTOS is mostly written in plain language. In some cases, however, more complex language is required due to law and regulation. Wherever possible, examples have been included to help define a subject. TSPs use the HTOS in conjunction with the GSA-01 Tariff and the CHAMP Request for Offers (RFO). The GSA-01 Household Goods Government Rate Tender is published and maintained by GSA. It contains the pricing rules for domestic traffic, linehaul, accessorial services, third party services, Storage-in-Transit (SIT), Unaccompanied Air Baggage (UAB) and Privately Owned Vehicles (POV). The HTOS contains the pricing rules for international accessorial services. The Request for Offers (RFO) is the annual acquisition document available to qualified TSPs. In addition to providing rate filing instructions for CHAMP, it amends and updates the HTOS with specialized requirements by some Agencies. For example, the Veterans Administration and the State Department may desire a higher rate of released value per pound than is the minimum required by the HTOS. While the HTOS is updated infrequently, the RFO and GSA-01 have changes annually. These three documents, along with Subchapter D of the Federal Management Regulation (41 CFR 102117 and 102- 118) and the Federal Travel Regulation (41 CFR 300-304) together comprise the rules for CHAMP. If you are new to the job, you will need to read all of these documents and understand how they fit together to make up all the rules and regulations governing CHAMP. Do not be intimidated by these documents. They all fit together logically. It will take some time and study to understand all of the content in each. You can always contact the Program Office with concerns and questions. i U.S. General Services Administration Household Goods Tender of Service (HTOS) August 2010 Edition U.S. General Services Administration Household Goods Tender of Service (GSA HTOS) Table of Contents GETTING STARTED .................................................................................................................................................... I TABLE OF CONTENTS ................................................................................................................................................ II 1 OVERVIEW ................................................................................................................................................... 1-1 1.1 APPLICATION ............................................................................................................................................... 1-1 1.2 SCOPE OF THE HOUSEHOLD GOODS TENDER OF SERVICE (HTOS) ............................................................................ 1-1 1.2.1 Services to be Furnished ................................................................................................................. 1-2 1.2.2 Classification of Included Items....................................................................................................... 1-2 1.2.3 Excluded Items ............................................................................................................................... 1-3 1.3 OTHER GENERAL PROVISIONS ......................................................................................................................... 1-3 1.3.1 Use of Term Transportation Service Provider (TSP) ......................................................................... 1-3 1.3.2 Acceptance of the HTOS ................................................................................................................. 1-4 1.3.3 Bills of Lading ................................................................................................................................. 1-4 1.3.4 Routing of Shipments ..................................................................................................................... 1-4 1.3.5 Mileage Determination................................................................................................................... 1-4 1.3.6 Industrial Funding Fee .................................................................................................................... 1-4 1.4 REVISING THE HTOS ..................................................................................................................................... 1-5 2 APPLICATION AND PARTICIPATION ............................................................................................................. 2-1 2.1 OVERVIEW .................................................................................................................................................. 2-1 2.2 RESTRICTIONS ON APPLICATIONS FOR APPROVAL ................................................................................................. 2-1 2.3 APPLICATION AND APPROVAL PROCESS ............................................................................................................. 2-1 2.4 NEW APPLICANTS ......................................................................................................................................... 2-2 2.4.1 Applicant Information..................................................................................................................... 2-2 2.4.2 Agreement to Abide By the HTOS ................................................................................................... 2-3 2.4.3 Authority and Licenses .................................................................................................................... 2-3 2.4.4 TSP-Agent Agreement .................................................................................................................... 2-4 2.4.5 Standard Carrier Alpha Code (SCAC) Designation ............................................................................ 2-4 2.4.6 Trading Partner Agreement ............................................................................................................ 2-4 2.4.7 Cargo Insurance.............................................................................................................................. 2-4 2.4.8 Performance Bond -- International Only ......................................................................................... 2-5 2.4.9 Experience ...................................................................................................................................... 2-5 2.4.10 Scope of Operation .................................................................................................................... 2-5 2.4.11 HTOS Questionnaire ................................................................................................................... 2-5 2.4.12 Quality Control Program ............................................................................................................ 2-6 2.4.13 Financial Responsibility .............................................................................................................. 2-6 ii U.S. General Services Administration Household Goods Tender of Service (HTOS) August 2010 Edition 2.4.14 Agent Facilities .......................................................................................................................... 2-6 2.5 PREVIOUSLY APPROVED FIRMS ........................................................................................................................ 2-6 2.6 ADDITIONAL INFORMATION ............................................................................................................................ 2-6 2.7 FALSE STATEMENTS ...................................................................................................................................... 2-7 2.8 EVALUATION OF APPLICATION ......................................................................................................................... 2-7 2.9 APPROVAL .................................................................................................................................................. 2-9 2.9.1 New TSPs ........................................................................................................................................ 2-9 2.9.2 Applicants Whose Prior Approval Has Been Terminated ................................................................. 2-9 2.9.3 Applicants Who Have Voluntarily Withdrawn ................................................................................. 2-9 2.9.4 Advertising of TSP Approval ............................................................................................................ 2-9 2.10 REJECTION OF APPLICATION TO PARTICIPATE ................................................................................................ 2-10 2.11 CONTINUED PARTICIPATION ..................................................................................................................... 2-10 2.12 SCOPE OF OPERATION ADJUSTMENTS ......................................................................................................... 2-11 2.12.1 Adjustment When the CSI Is Greater Than 105 ......................................................................... 2-11 2.12.2 Adjustment When the CSI is between 95 and 105..................................................................... 2-11 2.12.3 Adjustment When the CSI Is Less Than 95 ................................................................................ 2-12 2.12.4 Adjustment When There Is No CSI ............................................................................................ 2-13 2.12.5 Adjustments Based On Factors Other Than the CSI ................................................................... 2-13 2.13 RESTRUCTURING OF SCOPE OF OPERATION .................................................................................................. 2-14 2.13.1 Restructuring Due to Bankruptcy ............................................................................................. 2-14 2.13.2 Restructuring Based On Changes in Traffic Patterns ................................................................. 2-15 2.13.3 Needs of the Program .............................................................................................................. 2-16 2.14 UPDATING APPROVAL INFORMATION ......................................................................................................... 2-16 2.15 TSP WITHDRAWAL FROM CHAMP ........................................................................................................... 2-16 2.16 CONSTRUCTIVE WITHDRAWAL .................................................................................................................. 2-16 3 RESPONSIBILITIES AND AUTHORITIES .......................................................................................................... 3-1 3.1 3.2 3.3 3.4 4 OFFERS OF SERVICE ..................................................................................................................................... 4-1 4.1 4.2 4.3 5 PROGRAM MANAGER RESPONSIBILITIES AND AUTHORITIES .................................................................................... 3-1 RESPONSIBLE TRANSPORTATION OFFICER (RTO) RESPONSIBILITIES AND AUTHORITIES .................................................. 3-2 TRANSPORTATION SERVICE PROVIDER (TSP) TABLE OF RESPONSIBILITIES AND AUTHORITIES .......................................... 3-6 EMPLOYEE RESPONSIBILITIES AND AUTHORITIES................................................................................................... 3-9 OVERVIEW .................................................................................................................................................. 4-1 GEOGRAPHIC COVERAGE ................................................................................................................................ 4-1 ANNUAL RFO PROCESS ................................................................................................................................. 4-1 HOUSEHOLD GOODS SERVICES .................................................................................................................... 5-1 5.1 SCOPE OF SERVICE ........................................................................................................................................ 5-1 5.1.1 General Services to be Furnished .................................................................................................... 5-1 5.1.2 Additional Scope of Service for International Shipments ................................................................. 5-2 5.2 GENERAL PROVISIONS FOR HHG SHIPMENTS ...................................................................................................... 5-2 5.2.1 Pre-Move Survey ............................................................................................................................ 5-2 5.2.2 Packing........................................................................................................................................... 5-3 5.2.3 Surface Protection .......................................................................................................................... 5-7 5.2.4 Appliance Servicing ......................................................................................................................... 5-7 iii U.S. General Services Administration Household Goods Tender of Service (HTOS) August 2010 Edition 5.2.5 Items of Unusual Nature ................................................................................................................. 5-8 5.2.6 Disassembly and Reassembly for Transportation ............................................................................ 5-8 5.2.7 Preparation of Shipment Inventory ................................................................................................. 5-9 5.2.8 Pick-up and Delivery Services ........................................................................................................ 5-11 5.3 PROVISIONS APPLICABLE TO INTERNATIONAL SHIPMENTS ONLY............................................................................. 5-13 5.3.1 Use of US and Foreign Flag Vessels ............................................................................................... 5-13 5.3.2 Overflow and Split Shipments ....................................................................................................... 5-13 5.3.3 Containers .................................................................................................................................... 5-13 5.3.4 Overflow Boxes (Containerized Shipments) ................................................................................... 5-14 5.3.5 Packing and Stuffing Of Containers............................................................................................... 5-14 5.3.6 Items Containerized at Warehouse ............................................................................................... 5-14 5.3.7 Container Marking ....................................................................................................................... 5-15 5.3.8 Container Seals ............................................................................................................................. 5-15 5.3.9 Position of Containers ................................................................................................................... 5-15 5.3.10 Wooden Boxes ......................................................................................................................... 5-15 5.3.11 Special Items ............................................................................................................................ 5-15 5.3.12 Preparation of Container Inventory .......................................................................................... 5-16 5.3.13 Preparation of Inventory/Seal Numbers ................................................................................... 5-16 5.3.14 Pick-up and Delivery................................................................................................................. 5-17 5.3.15 Liftvan Weights ........................................................................................................................ 5-17 5.3.16 Shipping Containers ................................................................................................................. 5-18 5.4 DETERMINATION OF WEIGHT ........................................................................................................................ 5-18 5.4.1 Weighing Procedure for HHG ........................................................................................................ 5-18 5.4.2 Weight Tickets .............................................................................................................................. 5-20 5.4.3 Weight Variance ........................................................................................................................... 5-20 5.4.4 Reweighing Of Shipments ............................................................................................................. 5-21 5.4.5 Constructive Weight ..................................................................................................................... 5-21 5.5 STORAGE-IN-TRANSIT (SIT) .......................................................................................................................... 5-21 5.5.1 Facilities ....................................................................................................................................... 5-22 5.5.2 Location of SIT .............................................................................................................................. 5-22 5.5.3 Lot Identification .......................................................................................................................... 5-22 5.5.4 Palletization of Property ............................................................................................................... 5-22 5.5.5 Procedures Applicable to Domestic SIT Only ................................................................................. 5-22 5.5.6 Procedure Applicable to International SIT Only ............................................................................. 5-23 5.5.7 Partial Withdrawal from SIT ......................................................................................................... 5-23 5.6 UNACCOMPANIED AIR BAGGAGE (UAB) ......................................................................................................... 5-23 5.7 PRIVATELY OWNED VEHICLES (POV) .............................................................................................................. 5-24 5.7.1 Domestic Shipments of POV.......................................................................................................... 5-24 5.7.2 International Shipments of POV .................................................................................................... 5-24 5.8 DIVERSION OR RECONSIGNMENT .................................................................................................................... 5-24 5.9 DOCUMENTATION REQUIREMENTS ................................................................................................................. 5-25 5.9.1 Domestic Shipment Documentation Requirements ....................................................................... 5-25 5.9.2 International Shipment Documentation Requirements ................................................................. 5-26 5.10 TRACING .............................................................................................................................................. 5-26 5.10.1 Shipments ................................................................................................................................ 5-26 iv U.S. General Services Administration Household Goods Tender of Service (HTOS) August 2010 Edition 5.10.2 Missing Items........................................................................................................................... 5-27 5.11 IMPRACTICAL OPERATIONS....................................................................................................................... 5-27 5.12 OTHER EXCEPTIONS................................................................................................................................ 5-28 5.12.1 Provision of Smaller Equipment ................................................................................................ 5-28 5.12.2 Lack of Proper Delivery Address ............................................................................................... 5-28 5.12.3 Constructive Delivery ............................................................................................................... 5-28 5.12.4 Detention by TSP or Agents Prohibited ..................................................................................... 5-29 5.12.5 Extended Storage ..................................................................................................................... 5-29 6 MOVE MANAGEMENT SERVICES ................................................................................................................. 6-1 6.1 SCOPE OF MOVE MANAGEMENT SERVICES ......................................................................................................... 6-1 6.2 MEMORANDUM OF UNDERSTANDING (MOU).................................................................................................... 6-1 6.3 PERFORMANCE AS TSP .................................................................................................................................. 6-1 6.4 COMMISSIONS PROHIBITED ............................................................................................................................ 6-1 6.5 REQUIRED SERVICES ...................................................................................................................................... 6-1 6.5.1 Customer Service ............................................................................................................................ 6-2 6.5.2 TSP Selection .................................................................................................................................. 6-2 6.5.3 Shipment Booking........................................................................................................................... 6-2 6.5.4 Ensuring TSP Performance .............................................................................................................. 6-3 6.5.5 Arranging Storage-in-Transit (SIT) .................................................................................................. 6-3 6.5.6 Completion of GSA Form 3080 ........................................................................................................ 6-4 6.5.7 Service Performance Audit .............................................................................................................. 6-4 6.5.8 Management Information Reports ................................................................................................. 6-4 6.6 OPTIONAL SERVICES ...................................................................................................................................... 6-6 6.6.1 Employee pre-move counseling ...................................................................................................... 6-6 6.6.2 Prepayment Audit........................................................................................................................... 6-7 6.6.3 Performance Standards for Service Performance Audit and Prepayment Audit ............................. 6-10 6.6.4 Preparation of Shipment Documentation...................................................................................... 6-10 6.6.5 Data Communications Capabilities ............................................................................................... 6-10 6.6.6 On-site Quality Control Service ..................................................................................................... 6-11 6.6.7 Quality Assurance Plan ................................................................................................................. 6-12 6.6.8 Claims Preparation, Filing, and Settlement Assistance .................................................................. 6-12 7 INSPECTION OF SERVICES ............................................................................................................................ 7-1 7.1 OVERVIEW .................................................................................................................................................. 7-1 7.2 INSPECTION BY THE GOVERNMENT ................................................................................................................... 7-1 7.2.1 Inspection of Facilities and Operations ........................................................................................... 7-1 7.2.2 Reports of Inspection ...................................................................................................................... 7-2 7.3 OTHER INSPECTIONS ..................................................................................................................................... 7-3 7.3.1 Inspection of Sorting For Partial Withdrawal from SIT .................................................................... 7-3 7.3.2 Inspection of Pre-packed Items by the TSP ...................................................................................... 7-3 7.4 ACCEPTANCE BY THE GOVERNMENT .................................................................................................................. 7-3 7.4.1 Warranty ........................................................................................................................................ 7-3 7.4.2 Correction and Reperformance ....................................................................................................... 7-4 7.4.3 No Correction and Reperformance.................................................................................................. 7-4 7.5 HOUSEHOLD GOODS CARRIER EVALUATION REPORT (GSA FORM 3080) .................................................................. 7-4 v U.S. General Services Administration Household Goods Tender of Service (HTOS) August 2010 Edition 7.5.1 7.5.2 7.5.3 7.5.4 8 Overview ........................................................................................................................................ 7-4 Calculating the Customer Satisfaction Index (CSI) ........................................................................... 7-5 Issuing CSI Score ............................................................................................................................. 7-5 Appeal Procedures. ......................................................................................................................... 7-5 INVOICING AND PAYMENTS ........................................................................................................................ 8-1 8.1 INVOICING .................................................................................................................................................. 8-1 8.1.1 Voucher and Supporting Documents ............................................................................................... 8-1 8.1.2 Electronic Payments ....................................................................................................................... 8-2 8.2 COMPOSITION OF CHARGES ............................................................................................................................ 8-3 8.2.1 Applicable Rate .............................................................................................................................. 8-3 8.2.2 Applicable Rate in Absence of Accepted Rate.................................................................................. 8-3 8.2.3 Applicable Charges on Overweight International Shipments ........................................................... 8-3 8.2.4 Applicable Weight When Reweigh Performed ................................................................................. 8-3 8.3 ADJUSTMENT BASED ON RATE DIFFERENTIALS INVOLVED IN THE USE OF FOREIGN FLAG SHIPPING .................................. 8-4 8.4 REDUCTIONS IN CHARGES ............................................................................................................................... 8-4 8.4.1 Late Delivery Reduction .................................................................................................................. 8-4 8.4.2 Improper Customs Clearance Reduction ......................................................................................... 8-5 8.5 OTHER CHARGES .......................................................................................................................................... 8-6 8.5.1 Valuation Charges .......................................................................................................................... 8-6 8.5.2 Delivery/Pick-up at a Mini-Storage Warehouse............................................................................... 8-6 8.5.3 Charges for Repacking Pre-packed Items ........................................................................................ 8-6 8.5.4 Charges for Reweigh ....................................................................................................................... 8-6 8.5.5 Charges for Crating Services ........................................................................................................... 8-6 8.5.6 Excessive Distance Carry ................................................................................................................. 8-6 8.6 STORAGE-IN-TRANSIT (SIT) CHARGES ............................................................................................................... 8-7 8.6.1 Warehouse Handling Charges......................................................................................................... 8-7 8.6.2 Storage Charges ............................................................................................................................. 8-7 8.6.3 Domestic SIT Pick-up or Delivery Charges........................................................................................ 8-7 8.6.4 International SIT Pick-up or Delivery Charges .................................................................................. 8-7 8.6.5 Placement in SIT on Different Dates ................................................................................................ 8-7 8.6.6 Use of a Facility for the TSP's Convenience ...................................................................................... 8-7 8.6.7 Additional International Provisions for SIT Charges ......................................................................... 8-8 8.6.8 Charges Applicable To Portion ........................................................................................................ 8-8 8.6.9 Overflow......................................................................................................................................... 8-8 8.6.10 Withdrawal of Property ............................................................................................................. 8-9 8.6.11 Removal from SIT and Extra Pick-up ........................................................................................... 8-9 8.7 PAYMENT IN THE EVENT OF SHIPMENT TERMINATION .......................................................................................... 8-9 8.7.1 Termination of a Domestic Shipment .............................................................................................. 8-9 8.7.2 Termination of an International Shipment ...................................................................................... 8-9 8.8 CHARGES FOR LOST OR DESTROYED SHIPMENT .................................................................................................. 8-10 8.8.1 Total Loss ..................................................................................................................................... 8-10 8.8.2 Partial Loss ................................................................................................................................... 8-10 8.8.3 Partial Loss Involving More Than One Transportation Vehicle – International Only ....................... 8-10 8.9 OTHER PROVISIONS .................................................................................................................................... 8-10 vi U.S. General Services Administration Household Goods Tender of Service (HTOS) August 2010 Edition 8.9.1 Application of Prompt Payment Act .............................................................................................. 8-10 8.9.2 Payment of Debt........................................................................................................................... 8-11 8.9.3 Excess Costs - International Only .................................................................................................. 8-11 8.10 LIMITATION OF ACTION – CLAIMS FOR CHARGES ........................................................................................... 8-11 8.10.1 Filing of Claims by TSPs ............................................................................................................ 8-11 8.10.2 Filing of Claims Against TSPs .................................................................................................... 8-11 8.10.3 Government’s Breach of Limitation – International Only .......................................................... 8-11 8.11 PAYMENT OF GSA INDUSTRIAL FUNDING FEE (IFF) ....................................................................................... 8-12 8.11.1 Remittance of GSA IFF .............................................................................................................. 8-12 8.11.2 Failure to Submit Remittance ................................................................................................... 8-14 9 LIABILITY AND CLAIMS ................................................................................................................................. 9-1 9.1 TRANSPORTATION SERVICE PROVIDER (TSPS) LIABILITY FOR LOSS OR DAMAGE ........................................................... 9-1 9.1.1 Released Value ............................................................................................................................... 9-1 9.1.2 Exceptions to TSP Liability ............................................................................................................... 9-1 9.1.3 Extent of TSP’s Liability ................................................................................................................... 9-2 9.1.4 Employee Failure to Verify Inventory .............................................................................................. 9-6 9.1.5 Establishment of High Risk Program ............................................................................................... 9-6 9.2 PREPARATION AND FILING OF CLAIMS ............................................................................................................... 9-6 9.2.1 Claims for Loss of or Damage to Personal Property ......................................................................... 9-6 9.2.2 Claims for Damage to Real Property ............................................................................................... 9-6 9.2.3 Inconvenience Claims ..................................................................................................................... 9-6 9.2.4 Claims for Injury ............................................................................................................................. 9-7 9.2.5 Claims for Delay ............................................................................................................................. 9-7 9.2.6 Minimum Filing Requirements ........................................................................................................ 9-7 9.2.7 Documents Not Constituting Claims................................................................................................ 9-7 9.2.8 Supporting Documents ................................................................................................................... 9-7 9.2.9 Only Claim ...................................................................................................................................... 9-8 9.2.10 Inventory Correctness ................................................................................................................ 9-8 9.3 CLAIMS SETTLEMENT ..................................................................................................................................... 9-8 9.3.1 Settling Property Loss or Damage Claims ........................................................................................ 9-8 9.3.2 Delays in Settlement ....................................................................................................................... 9-8 9.3.3 Claim Settlement Penalty................................................................................................................ 9-9 9.3.4 TSP Failure to Settle ........................................................................................................................ 9-9 9.3.5 Setoff.............................................................................................................................................. 9-9 9.4 ADDITIONAL INTERNATIONAL PROVISIONS .......................................................................................................... 9-9 9.4.1 Liability for General Average/Salvages ........................................................................................... 9-9 9.4.2 Government Liability .................................................................................................................... 9-10 9.5 LIMITATION OF ACTION – CLAIMS FOR PROPERTY LOSS OR DAMAGE ...................................................................... 9-10 10 TRANSIT TIMES .......................................................................................................................................... 10-1 10.1 OVERVIEW ........................................................................................................................................... 10-1 10.1.1 Measurement of Transit Time .................................................................................................. 10-1 10.2 DOMESTIC TRANSIT TIMES ....................................................................................................................... 10-1 10.2.1 Interstate and Canada Transit Times ........................................................................................ 10-2 10.2.2 Shipments To and From Alaska ................................................................................................ 10-3 vii U.S. General Services Administration Household Goods Tender of Service (HTOS) August 2010 Edition 10.2.3 Intrastate and Intra-Canada Transit Times ............................................................................... 10-3 10.3 POV TRANSIT TIME EXCEPTIONS ............................................................................................................... 10-4 10.4 INTERNATIONAL TRANSIT TIMES ................................................................................................................ 10-7 10.4.1 Between any State, Trust Territory, or Possession of the United States and Named Countries ......... ................................................................................................................................................ 10-7 10.4.2 Between International Locations.............................................................................................. 10-7 10.4.3 POVs ........................................................................................................................................ 10-7 10.4.4 International Transit Time Table .............................................................................................. 10-7 10.5 UNACCOMPANIED AIR BAGGAGE TRANSIT (UAB) TIMES ................................................................................ 10-9 11 REPORTING PROCEDURES ......................................................................................................................... 11-1 11.1 REPORTS TO THE RELOCATING EMPLOYEE .................................................................................................... 11-1 PRE MOVE SURVEY .............................................................................................................................................. 11-1 11.2 REPORTS TO THE RESPONSIBLE TRANSPORTATION OFFICER (RTO) .................................................................... 11-1 11.2.1 Reports Applicable to All Shipments ......................................................................................... 11-1 WEIGHT VARIANCE REPORT ................................................................................................................................... 11-1 UNUSUAL INCIDENT REPORT .................................................................................................................................. 11-2 AFTER-ACTION REPORT ........................................................................................................................................ 11-2 SCHEDULE DELAYS REPORT .................................................................................................................................... 11-3 NOTICE OF SHIPMENT ARRIVAL ............................................................................................................................... 11-3 STORAGE-IN-TRANSIT LOCATION REPORT.................................................................................................................. 11-3 MISSED RDD REPORT .......................................................................................................................................... 11-4 TSP ERROR IN SHIPMENT ...................................................................................................................................... 11-4 11.2.2 Reports Applicable to International Shipments Only ................................................................. 11-5 ACTUAL WEIGHT OF INTERNATIONAL SHIPMENT IN EXCESS OF EMPLOYEE’S AUTHORIZED ALLOWANCE ................................... 11-5 SIT PICK-UP/DELIVERY REPORT .............................................................................................................................. 11-5 SHIPMENT PICK-UP REPORT ................................................................................................................................... 11-6 SHIPMENTS ON HAND REPORT................................................................................................................................ 11-6 COMMERCIAL PORT LEVEL REPORT .......................................................................................................................... 11-6 OCEAN TERMINAL PORT AGENT ROSTER ................................................................................................................... 11-7 11.3 REPORTS TO THE PROGRAM MANAGEMENT OFFICE (PMO) ............................................................................ 11-7 11.3.1 Shipment Report ...................................................................................................................... 11-7 11.3.2 Claim Settlement Report .......................................................................................................... 11-9 11.3.3 Content and Format Requirements .......................................................................................... 11-9 11.3.4 Electronic Filing Only ................................................................................................................ 11-9 12 INTERNATIONAL ACCESSORIAL SERVICES RULES, RATES, AND CHARGES .................................................. 12-1 PART I – OVERVIEW INFORMATION.................................................................................................................... 12-1 12.1 12.2 12.3 12.4 12.5 STRUCTURE OF THIS SECTION .................................................................................................................... 12-1 INTERNATIONAL ACCESSORIAL SERVICES ...................................................................................................... 12-2 MINIMUM WEIGHTS .............................................................................................................................. 12-2 CONVERSION FACTORS ............................................................................................................................ 12-2 ABBREVIATIONS..................................................................................................................................... 12-3 PART II – ACCESSORIAL SERVICES ....................................................................................................................... 12-4 viii U.S. General Services Administration Household Goods Tender of Service (HTOS) August 2010 Edition 12.6 12.7 12.8 12.9 12.10 12.11 12.12 12.13 12.14 12.15 12.16 12.17 12.18 12.19 12.20 12.21 12.22 12.23 12.24 12.25 12.26 12.27 AUXILIARY SERVICES ............................................................................................................................... 12-4 LABOR CHARGES.................................................................................................................................... 12-4 WAITING TIME ...................................................................................................................................... 12-5 OVERTIME LOADING AND UNLOADING........................................................................................................ 12-5 REWEIGH - HOUSEHOLD GOODS ............................................................................................................... 12-6 CRATES/SPECIAL CONTAINERS .................................................................................................................. 12-6 UNPACKING SERVICE - UAB ONLY ............................................................................................................. 12-8 EXTRA PICK-UP OR DELIVERY .................................................................................................................... 12-9 ATTEMPTED DELIVERY TO RESIDENCE FROM SIT.......................................................................................... 12-10 ATTEMPTED PICK-UP AND DIRECT DELIVERY CHARGES.................................................................................. 12-11 DELIVERY TO STORAGE IN GOVERNMENT FACILITIES ..................................................................................... 12-11 SIT AND WAREHOUSE HANDLING CHARGE HOUSEHOLD GOODS SURFACE SHIPMENT .......................................... 12-11 SIT AND WAREHOUSE HANDLING CHARGE HOUSEHOLD GOODS, UAB ............................................................ 12-13 PICK-UP OR DELIVERY TRANSPORTATION RATES TO APPLY ON SIT SHIPMENT HHG, SURFACE ............................... 12-14 PICK-UP OR DELIVERY TRANSPORTATION RATES TO APPLY ON SIT SHIPMENT UAB ............................................ 12-18 TERMINATION OF SHIPMENT – HHG ........................................................................................................ 12-19 TERMINATION OF SHIPMENT – UAB ........................................................................................................ 12-20 RESHIPMENTS – HOUSEHOLD GOODS ....................................................................................................... 12-22 RESHIPMENTS-UNACCOMPANIED AIR BAGGAGE ......................................................................................... 12-23 SHIPMENTS DIVERTED AFTER COMMENCEMENT OF TRANSPORTATION SERVICE.................................................. 12-23 EXCESSIVE DISTANCE CARRY CHARGES TO AND FROM MINI-WAREHOUSE STORAGE (LONG CARRIES) ..................... 12-28 EXCESS VALUATION CHARGES ................................................................................................................. 12-28 PART III – GEOGRAPHIC APPLICATION OF RATES FOR ACCESSORIAL SERVICES ................................................ 12-29 PART IV – SURFACE LINEHAUL RATE TABLES..................................................................................................... 12-39 12.28 12.29 12.30 12.31 12.32 12.33 12.34 12.35 SURFACE LINEHAUL RATE TABLE FOR OVERSEAS AREAS NOT OTHERWISE SPECIFIED ............................................ 12-39 SURFACE LINEHAUL RATE TABLE FOR BELGIUM, ITALY, AND THE NETHERLANDS ................................................. 12-41 SURFACE LINEHAUL RATE TABLE FOR CONUS, CANADA, ALASKA, AND HAWAII ................................................. 12-44 SURFACE LINEHAUL RATE TABLE FOR GREECE, SPAIN, AND OTHER EUROPEAN COUNTRIES NOT OTHERWISE SPECIFIED ........ ....................................................................................................................................................... 12-49 SURFACE LINEHAUL RATE TABLE FOR JAPAN ............................................................................................... 12-51 SURFACE LINEHAUL RATE TABLE FOR KOREA, PHILIPPINES, AND OTHER PACIFIC AREAS ........................................ 12-53 SURFACE LINEHAUL RATE TABLE FOR THE UNITED KINGDOM ......................................................................... 12-54 UAB LINEHAUL RATE TABLE FOR UNITED KINGDOM .................................................................................... 12-56 PART V – SERVICE AREA DESIGNATIONS ........................................................................................................... 12-59 APPENDIX A—DEFINITIONS AND EXPLANATIONS OF TERMS ...............................................................................A-1 APPENDIX B—ACRONYMS AND ABBREVIATIONS ................................................................................................. B-1 APPENDIX C—FORMS ........................................................................................................................................... C-1 URL LINKED FORMS .............................................................................................................................................. C-1 HARD COPY FORMS ............................................................................................................................................... C-1 TRANSPORTATION SERVICE PROVIDER REQUEST TO PARTICIPATE AND AGREEMENT............................................................... C-2 TRANSPORTATION SERVICE PROVIDER COMMERCIAL PORT LEVEL REPORT .......................................................................... C-4 JUSTIFICATION CERTIFICATE FOR USE OF FOREIGN FLAG VESSEL ........................................................................................ C-7 ix U.S. General Services Administration Household Goods Tender of Service (HTOS) August 2010 Edition TSP CERTIFICATION STATEMENT OF ELIGIBILITY .......................................................................................................... C-10 GENERAL SERVICE ADMINISTRATION BASIC TRANSPORTATION TRADING PARTNER AGREEMENT ............................................. C-13 STANDARD FORM (SF) 25 – PERFORMANCE BOND ..................................................................................................... C-18 APPENDIX D – REPORT FORMATS .........................................................................................................................D-1 1 REPORT FORMAT REQUIREMENTS ..............................................................................................................D-1 1.1 1.2 2 CONSOLIDATED REPORTS PROHIBITED ............................................................................................................... D-1 ELECTRONIC MEDIA REPORTS.......................................................................................................................... D-1 SHIPMENT REPORT FORMAT REQUIREMENTS ............................................................................................D-1 2.1 CONTENTS OF SHIPMENT REPORT .................................................................................................................... D-1 2.1.1 Shipment Report Header Record ..................................................................................................... D-2 2.1.2 Shipment Detail Record Format ...................................................................................................... D-2 2.1.3 Shipment Report Trailer Record Format .......................................................................................... D-5 2.2 NEGATIVE SHIPMENT REPORT FORMAT ............................................................................................................. D-7 3 SHIPMENT REPORT FILE NAMING CONVENTION .........................................................................................D-7 4 ORIGIN/DESTINATION CODES......................................................................................................................D-8 4.1 4.2 4.3 4.4 5 STATE CODES (CONUS) FOR SHIPMENT ORIGIN/DESTINATION .............................................................................. D-8 ORIGIN/DESTINATION CODES FOR POINTS IN ALASKA .........................................................................................D-10 CANADIAN PROVINCIAL CODES FOR SHIPMENT ORIGIN/DESTINATION ....................................................................D-11 INTERNATIONAL COUNTRY CODES FOR SHIPMENT ORIGIN/DESTINATION.................................................................D-11 CLAIMS REPORT FORMAT REQUIREMENTS. ..............................................................................................D-19 5.1 5.2 5.3 CLAIMS REPORT HEADER RECORD ..................................................................................................................D-19 CLAIM SETTLEMENT DETAIL RECORDS .............................................................................................................D-21 CLAIM SETTLEMENT DELAY CODE SPECIFICATIONS .............................................................................................D-23 6 CLAIM REPORT FILE NAMING CONVENTION..............................................................................................D-26 7 SHIPMENT REPORT AND CLAIMS REPORT SUBMISSION REQUIREMENTS .................................................D-27 7.1 7.2 7.3 7.4 7.5 ELECTRONIC SUBMISSION REQUIRED ...............................................................................................................D-27 ELECTRONIC REPORT SUBMISSION INSTRUCTIONS ..............................................................................................D-27 FORMAT ...................................................................................................................................................D-28 FILE PREPARATION......................................................................................................................................D-28 ACCESSING THE REPORT UPLOAD MODULE ......................................................................................................D-28 APPENDIX E –SAMPLE MEMORANDUM OF UNDERSTANDING FOR MOVE MANAGEMENT SERVICES ................. E-1 x

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