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Donation Policy and Procedures

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BOOKS·A·MILLION DONATION REQUEST FORM

donations@booksamillion.com

General Policy

Books·A·Million is committed to positively impacting the communities it serves by providing assistance to local schools, churches, organizations and charities. We are happy to support your organizations fundraising endeavors through the donation of books, games & puzzles, and other merchandise.

The following Donations Request Policy has been developed as a way to create consistency and fairness to organizations that ask for Books·A·Million’s support. Since Books·A·Million receives a large volume of requests, please be aware that we attempt to fulfill as many requests as possible and cannot guarantee that every donation request will be met.

Area of Focus

Books·A·Million places priority on giving to qualified 501(C)3 charitable organizations and non-profit educational institutions whose primary mission is to encourage and promote reading, literacy and education. Priority is given to charitable organizations within communities with an existing Books-A-Million, Books & Company or Bookland Store.

Exclusions

Books·A·Million is unable to honor requests or make contributions to the following:

 Donations to labor, social or political groups.

 Donations to benefit specific individuals or families.

 Donations intended for online auctions.

 Donations intended for resale.

 Donations for monetary support.

 Donations of gift cards or Books·A·Million Club Cards.

 Donations of specific books or merchandise.

 Donations for participation in school coupon books, prom parties or graduation parties.

 Donations for participation in advertising or promotions.

Application

 All donation requests must be submitted by e-mail on the Books·A·Million “Donation Request Form” at least six weeks prior to the event date.

 Submit the Donation Request Form by e-mail to donations@booksamillion.com.

Incomplete applications will not be processed. The Underlined areas in Bold MUST be filled out completely for us to process your request.

Processing

 Please allow a minimum of six weeks to process your donation request. During holidays and other busy seasons, typically September through December, it could Take eight to ten weeks for processing.

 Due to the high volume of requests received, Books·A·Million asks that telephone or email inquiries regarding the status of your request, not be made.

 Declined Requests: The requesting organization will receive notification by e-mail indicating the request has been declined and the reason for the decision.

 Approved Requests: The local Books·A·Million retail store will contact your organization when a donation is available for pickup. Please note that donation requests are filled through Books·A·Million’s corporate offices & not your local store.

 If you prefer to have the donation shipped directly to your organization, you must provide your organization’s UPS or FedEx account number. No C.O.D.s.

 All donation decisions made by Books·A·Million are final and will be shipped according to the date of the event and/or date donation is needed.

Please acknowledge that you have read and understand the Donations Policies and Procedures outlined above, and that your organization meets our requirements as stated, by entering your name below:




REQUEST FORM

donations@booksamillion.com

Please read our Policy and Procedure form before completing the Donation Request Form.

All areas MUST be filled out completely for us to process your request.

Save this to your computer, type in the requested information and email back to donations at donations@booksamillion.com.











(For Direct Shipments Only)




To help us determine your needs, mark the box by the product that will most benefit your organization.

Please be aware that we attempt to fill as many requests as possible and cannot guarantee the product selected will be available.

Book- Art

Books- Business& Economics

Books- Children's Non-Fiction: Preschool; Elementary; Middle School; High School.

Books- Children’s Fiction: Preschool; Elementary; Middle School; High School

Books- Computer

Books- Cooking

Books- Crafts & Hobby

Books- Family & Relationships

Books- Fiction: Beyond High School (Our most available and varied category)

Books- Health & Fitness

Books- History & Politics

Books- Home & Garden

Books- New Age

Books- Performing Arts

Books- Pets/Animals

Books- Reference

Books- Religion

Books- Self Help/Personal Growth

Books- Sports & Recreation

Books- Travel/Transportation

Games/Puzzles- Assortment= Adult/Children

Gift Assortment- Items picked as available= bookmarks, cafe, calendars, journals, mini books, plush, toys; & seasonal/holiday as available.



Enter text✕

What the Donation Policy and Procedures Cover

The Donation Policy and Procedures document defines how an organization accepts, records, acknowledges, restricts, and disposes of gifts and contributions. It establishes acceptance criteria for cash and noncash donations, roles and approvals, donor privacy and data handling, receipt and substantiation practices for tax purposes, and procedures for restricted or in-kind gifts to ensure consistent legal and financial treatment across programs, fundraisers, and third-party channels.

Why a Formal Donation Policy Matters

A written Donation Policy and Procedures creates consistent handling of gifts, protects donor intent, supports tax substantiation, and reduces operational and compliance risk by clarifying roles, review steps, and recordkeeping requirements under federal and state rules.

Why a Formal Donation Policy Matters

Who Typically Uses This Document

The policy also guides volunteers, third-party fundraisers, and service providers that handle donor information or process transactions.

  • Development and fundraising staff responsible for intake, acknowledgments, and donor communications.
  • Finance and accounting personnel managing receipts, deposits, and reporting.
  • Board members and executive leadership approving large or restricted gifts.

Core Elements to Include in the Policy

A professional Donation Policy and Procedures should be concise, actionable, and aligned with tax and privacy law. Include acceptance criteria, documentation requirements, valuation procedures, acknowledgment templates, stewardship rules, and escalation paths for unusual gifts.

Acceptance Criteria

Define acceptable donation types, minimum acceptance thresholds, prohibited items, and who may approve nonstandard gifts to minimize liability and reputational risk.

Gift Classification

Differentiate unrestricted, temporarily restricted, permanently restricted, designated, and in-kind gifts and specify program accounting treatment and reporting for each category.

Acknowledgment & Receipts

Provide templates for written acknowledgments, include required substantiation language for tax purposes, and outline timing and delivery methods for donor receipts.

Valuation Procedures

Set rules for valuing noncash gifts, requirement for appraisals or Form 8283 when applicable, and internal review for high-value contributions.

Privacy & Data Handling

Describe donor data collection, storage, permitted disclosures, and procedures to comply with HIPAA or other sector-specific privacy rules where donor health information is involved.

Conflict & Acceptance Review

Establish due diligence for potentially sensitive gifts, board notification thresholds, gift acceptance committee roles, and processes for refusing or returning gifts.

Step-by-Step: Creating or Using the Policy

Follow this sequence when adopting or applying the Donation Policy and Procedures to new gifts.

  • 01
    Draft or Review: Prepare policy draft and compare with IRS and state charity rules.
  • 02
    Approve Governance: Submit to executive leadership or board for formal approval.
  • 03
    Train Staff: Educate fundraising and finance teams on intake and recordkeeping steps.
  • 04
    Operationalize: Implement templates, workflows, and storage practices for daily use.

Updating or Amending the Policy — Process Grid

Use this grid to manage revisions, ensuring stakeholders, legal counsel, and auditors are engaged appropriately.

01

Initiate Change:

Identify the issue and propose draft language.
02

Legal Review:

Obtain counsel input for tax or regulatory impacts.
03

Board Review:

Present amendments to the board or designated committee.
04

Staff Notification:

Publish the updated policy and provide training.
05

Implementation:

Deploy updated templates, forms, and workflows.
06

Audit:

Schedule periodic compliance checks and document results.

Configuring an Online Donation Policy Workflow

Key settings to create a digital workflow for donation intake, approvals, and acknowledgments.

Field Configuration
Template Use a standard policy template with required fields locked.
Approval Flow Route gifts above thresholds to finance then board.
Notifications Email alerts to fundraising, finance, and compliance.
Storage Location Secure cloud folder with restricted access controls.

Where Completed Policies and Donation Records Should Be Sent

Clear routing ensures legal compliance and timely acknowledgments for donors and oversight bodies.

  • Development Office: Primary recipient for intake records and donor communications.
  • Finance / Accounting: Receives deposit records, journal entries, and tax substantiation.
  • Legal / Compliance: Reviews high-value or restricted gifts for acceptability.
  • Donor Copy: Send the signed acknowledgment to the donor for their records.

Digital Delivery and eSignature Considerations

Ensure chosen platforms support audit trails, exportable records, and access controls to meet legal and audit requirements.

  • File Formats: PDF and DOCX are standard for retention and redaction.
  • Integrations: Connect CRM/finance systems for automated posting.
  • Authentication: Use email, SMS, or stronger verification for high-value gifts.

Essential Data Elements to Capture

Donor Name: Full legal name
Contact Details: Address and email
Donation Amount: Exact dollar value
Gift Date: MM/DD/YYYY
Designation: Restricted or unrestricted
Payment Method: Check, ACH, card, or in-kind

Key Timing and Delivery Expectations

Timely processing supports donor relations and meets substantiation expectations under tax rules; specific timing may vary by organization and donor type.

Acknowledgment Timing:

Provide contemporaneous written acknowledgement for gifts $250 or more per IRS substantiation rules.

Deposit Timing:

Deposit funds promptly according to finance schedule to reduce custody risk.

Annual Statements:

Issue donor statements annually or at year-end for donors' tax use.

Appraisal Deadlines:

Obtain required appraisals before filing when noncash gifts trigger Form 8283 requirements.

Retention Deadline:

Retain records per institutional schedule and applicable law.

Common Errors to Avoid

  • Failing to document donor restrictions clearly leads to misapplied funds and donor disputes.
  • Delaying acknowledgments can jeopardize donors' tax substantiation and reduce trust in stewardship.
  • Misvaluing in-kind gifts without proper appraisal can create IRS challenges and potential penalties.
  • Storing donor records insecurely or without access controls increases privacy and breach risk.

Consequences of Incorrect Handling

Tax Deduction Loss: Donor may lose deduction
Backup Withholding: 24% withholding for missing TIN
State Fines: Civil penalties for unregistered solicitation
Reputational Harm: Donor trust erosion
Audit Exposure: Increased IRS or state review
Contractual Breach: Violation of donor restrictions

eSignature Vendor Comparison for Donation Workflows

Common commercial eSignature options and core pricing/features to consider when digitizing acknowledgments and policy approvals. Pricing reflects typical per-user annual billing tiers.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies by vendor Varies by vendor Varies by vendor Varies by vendor
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No

Practical Examples of Policy Use

Realistic scenarios showing how the Donation Policy guides decisions and documentation.

Large Restricted Gift

A donor offers $250,000 for a new program

  • Finance requests appraisal and board approval
  • The policy required board review, a restricted fund account, and a signed gift agreement to preserve donor intent and reporting.

In-Kind Property Gift

A corporate donor offers surplus equipment

  • Development requests valuation and title review
  • Procedure required environmental check, internal valuation, and donor acknowledgment with conditions for acceptance or refusal.

Who Can Sign and Approve Donations

Executive Director

Typically authorized to accept unrestricted gifts and sign standard acknowledgment letters; board policy may reserve acceptance of large or restricted gifts to the board.

Chief Financial Officer

Responsible for financial acceptance, recording gifts, issuing receipted documentation, and ensuring tax substantiation is maintained for audit purposes.

Frequently Asked Questions and Practical Answers

Answers to common questions about donation handling, acknowledgments, and electronic signatures for policies and receipts.


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