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Request for Home Affordable Modification

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Request a Home Affordable Modification

Homeowners apply for the Home Affordable Modification Program (HAMP) by submitting a complete “Initial Package” to their mortgage company. The Initial Package includes:

• Request Form (Request for Modification and Affidavit)

• Tax Form (Form 4506T-EZ)

• Verification of income

Below you can read more about how to complete these documents. If you need help completing your paperwork, call the Homeowner’s HOPE™ Hotline at 1-888-995-HOPE (4673) to work with a HUD-approved housing counselor for free.

Step 1 – Complete the Request Form (Request for Modification and Affidavit)

The Request Form provides information to your mortgage servicer about your home and financial situation. You can download an instruction guide for completing the Request Form here. After you have completed the form, print two copies—one for your records and one to send to your mortgage servicer. All of the borrowers on the mortgage must sign the Request Form.

Step 2 - Complete the Tax Authorization (IRS 4506T-EZ Form)

The Tax Form gives permission to your mortgage servicer to request a copy of the most recent tax return you have filed with the Internal Revenue Service (IRS). Please see the instructions on completing the form. After you have completed the form, print two copies—one for your records and one to send to your mortgage servicer. Only one taxpayer is required to sign the Tax Form.

Step 3 – Gather Proof of Income

Your mortgage servicer is required to verify your income to ensure that the modified mortgage payments will be affordable for you. The type of documentation you need to provide depends on the source of your income. The simple Proof of Income Checklist below will tell you what documents you need to collect if you are a wage earner, self-employed, or receive retirement income. Be sure to make copies of your income documentation and keep the originals for your records.

Step 4 – Send the Documents to Your Mortgage Servicer

After you complete, print, and sign the Request Form and Tax Form, send these documents, along with your proof of income, to your mortgage servicer. You will find the correct mailing address and fax number at: http://makinghomeaffordable.gov/contact_servicer.html.

Proof of Income Checklist

Your mortgage servicer needs the documents listed below to verify the income of each borrower. You can find the correct mailing address or fax number to submit your documents on the Contact Your Mortgage Servicer page.

For each borrower who receives a salary or hourly wages:

• Copy of your two most recent pay stubs that show year-to-date earnings.

For each borrower who is self-employed:

• Most recent quarterly or year-to-date profit/loss statement.

For each borrower who has income such as social security, disability or death benefits, pension, adoption assistance, public assistance, or unemployment:

• Copy of benefits statement or letter from the provider that states the amount, frequency and duration of the benefit, or

• Two most recent bank statements showing receipt of such payment.

For each borrower who is relying on alimony or child support as qualifying income*:

• Copy of divorce or other court decree; or separation agreement or other written agreement filed with the court that states the amount and period of time over which it will be received, or

• Two most recent bank statement showing receipt of such payment.

* You are not required to disclose Child Support, Alimony or Separation Maintenance income, unless you choose to have it considered by your servicer.

For borrowers who are current on their mortgage payments:

• Copies of the most recently filed and signed federal tax return with all schedules, including Schedule E—Supplemental Income and Loss.

If you have other types of income, cannot locate the required documents, or have questions about the paperwork required, please call 1-888-995 HOPE and ask for MHA HELP.

Borrower Information










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What the Request for Home Affordable Modification is and when it’s used

The Request for Home Affordable Modification is a borrower-submitted form that asks a mortgage servicer to consider changing loan terms because of financial hardship. It collects personal details, household income, monthly expenses, hardship explanation, requested modification terms, and supporting documents so the servicer can evaluate loss mitigation options such as a trial payment plan or permanent modification. Servicers use the completed request to verify eligibility, assess affordability, and document conversations during the evaluation. Accurate, complete responses reduce processing delays and help preserve borrower protections during foreclosure review.

Why completing this request carefully matters

A clear, complete request speeds review, reduces follow-up requests, and preserves procedural protections during loss mitigation. It creates a documented record of the borrower’s hardship and the servicer’s evaluation steps, which matters in appeals or foreclosure timelines.

Why completing this request carefully matters

Who prepares and reviews the Request for Home Affordable Modification

Parties involved range from borrowers and household cosigners to loan servicer loss-mitigation teams and foreclosure counsel.

  • Borrowers and cosigners — complete financial details, sign attestations, and attach supporting paystubs or bank statements.
  • Loan servicers — intake the request, verify documents, and run affordability assessments or trial plans.
  • Housing counselors and attorneys — review options, help assemble documentation, and represent borrowers in appeals.

Step-by-step: completing the request from start to finish

Follow these steps in order to prepare a complete submission and avoid common delays.

  • 01
    Gather documents: Collect paystubs, bank statements, tax returns, and hardship evidence.
  • 02
    Complete form: Enter all requested fields using MM/DD/YYYY and full addresses.
  • 03
    Attach proofs: Upload supporting documents as PDFs or scanned images.
  • 04
    Submit and track: Send to servicer and keep a dated copy with proof of delivery.

How to configure an online submission workflow

Set up digital routing to collect information, authenticate signers, and assemble evidence before submission.

Field Configuration
Document upload Allow PDF, JPG, PNG; set 10 MB limit per file.
Signer authentication Use email + SMS code or ID verification for higher assurance.
Conditional fields Show additional income fields when household size >1.
Notifications Enable email confirmations and status updates to all parties.

Technical considerations for eSubmission and signing

Confirm platform compatibility, supported formats, and signer authentication options before sending the request.

  • File formats: Accept PDF, DOCX, JPG, PNG.
  • Authenticator options: Email link, SMS code, or KBA for higher assurance.
  • Integrations: CRM or document storage integration recommended.

Typical online submission flow for a modification request

This common sequence shows how digital collection and review usually proceed.

  • Prepare: Borrower completes form and gathers attachments.
  • Authenticate: Platform verifies signer via email or SMS code.
  • Sign: Borrower signs electronically and dates the request.
  • Deliver: System routes package to servicer with audit trail.

Core elements included in a professional modification request

A complete form includes specific sections to verify identity, income, hardship, and proposed repayment terms.

Borrower identity

Full legal name, current mailing address, phone, email, and government ID reference to confirm matching records.

Loan details

Loan number, property address, servicer name, current balance, escrow status, and payment history summary.

Income summary

Household gross and net income broken down by source with supporting paystubs, benefit letters, or tax returns.

Expense schedule

Monthly housing, utilities, transportation, medical, and child-care expenses that affect affordability assessment.

Hardship statement

Concise narrative describing the hardship event, date it began, and expected duration or permanence.

Requested solution

Specify trial payment amount, requested interest adjustment, or principal forbearance along with proposed effective date.

Common errors that delay modification reviews

  • Missing or incomplete income documentation, such as only providing partial paystubs instead of the requested 2–3 months.
  • Incorrect loan number or property address that prevents the servicer from locating the mortgage file promptly.
  • Unsigned or undated requests, or signatures that do not match borrower name on account records, triggering authentication checks.
  • Submitting images with low resolution or encrypted PDFs that reviewers cannot open, requiring re-submission.

Data elements required on the form and formats to use

Name: Full legal name
Loan number: Numeric loan ID
Property address: Street, city, state, ZIP
Income totals: Gross monthly amount
Hardship reason: Short description
Signature and date: MM/DD/YYYY format

Consequences and risks of incorrect or false submissions

Denial: Application may be rejected
Foreclosure: Loss-mitigation protections can lapse
Tax implications: Forgiven debt may be taxable
Fraud exposure: False statements risk legal action
Delayed review: Missing docs prolong processing
Credit impact: Default reporting may continue

Example eSignature vendor comparison for submitting the request (signNow listed first)

Choose an eSignature provider based on price, HIPAA/BAA needs, envelope limits, and bulk-send or API requirements; vendor terms and features vary.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial, no card Varies by plan Varies by plan Varies by plan Varies by plan
Bulk Send Yes Yes (100 env limit) Yes Yes Varies by plan
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes (BAA required) Yes (BAA options) Yes (BAA options) Varies Varies

Typical timelines and servicer processing expectations

Servicer response times vary; the following are common operational milestones but not universal legal deadlines.

Acknowledgment:

Servicer typically acknowledges receipt within 10–30 days

Initial Review:

Document verification and affordability assessment often take 30–45 days

Trial Plan Duration:

Trial modification periods commonly run 3 months

Decision Notice:

Permanent modification decision often follows trial completion

Appeal Window:

Time to appeal or request reconsideration varies by servicer

Frequently asked questions about the modification request

Answers to common questions about completeness, electronic signing, and next steps during review.


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