Scope of Services
Define precisely which billing activities the vendor performs: claims submission, coding review, patient statements, appeals, collections, and follow-up. Also state excluded services to avoid scope creep and billing disputes.
Use a Medical or Dental Billing Services Agreement to allocate billing duties, reduce claim denials, protect patient data under HIPAA, and clarify fees and liability. A clear contract supports regulatory compliance and creates enforceable expectations for performance, payments, and dispute resolution.
Primary users include medical and dental practice owners, practice managers, and third-party billing companies handling claims and receivables.
Define precisely which billing activities the vendor performs: claims submission, coding review, patient statements, appeals, collections, and follow-up. Also state excluded services to avoid scope creep and billing disputes.
Describe fee model: flat monthly fee, percentage of collections, per-claim charge, or hybrid. Specify billing cycles, reconciliations, chargebacks, and handling of payer refunds or recoveries.
Require HIPAA-compliant safeguards, encryption in transit and at rest, role-based access controls, incident response, and execution of a Business Associate Agreement. Specify audit rights, logging retention, and breach notification timelines.
Include KPIs such as clean claim rate, days in accounts receivable (AR), denial rate, and monthly reporting cadence. Define remedies or service credits for missed targets.
Set termination for convenience and material breach with clear notice periods, final accounting, data return or destruction, transition assistance, and allocation of unresolved receivables.
Allocate responsibility for billing errors, regulatory fines, and third-party claims. Cap damages where appropriate and require the vendor to maintain professional liability and cyber insurance.
| Field | Configuration |
|---|---|
| Signer Authentication | Email link with optional SMS code or KBA |
| Pre-fill Data | Auto-insert provider TIN, NPI, addresses |
| Attachments | Allow remit advices, EOBs, and supporting docs |
| Notifications & Reminders | Automated email reminders and status updates |
Use platforms that support secure e-signature, document templates, and audit trails to manage billing agreements.
No fixed deadline; furnish immediately to avoid backup withholding or payer delays.
Recipient and IRS copies due by January 31 for nonemployee compensation.
Late or incorrect filings risk per-form penalties from $60 to $330 or higher.
An incorrect or missing TIN may trigger 24% backup withholding.
Keep financial and billing records at least three years; longer if audits or understated income.
Agree scope, fees, KPIs, and data protections; finalize BAA if PHI involved.
Map systems, credentials, and perform test claims before going live.
Start submitting claims, post payments, and monitor rejection rates closely.
Monthly reporting, KPI reviews, and remediation for denials or compliance issues.
| Criteria | Electronic Signature | Digital Signature |
|---|---|---|
| Definition | any electronic mark | pki cryptographic method |
| Authentication | audit trail, varying | certificate-based strong |
| Non-repudiation | moderate via logs | high via ca chain |
| When to use | routine agreements | high-assurance or regulated records |
| signNow | DocuSign | Adobe Sign | PandaDoc | HelloSign | |
|---|---|---|---|---|---|
| Starting Price | $8/user/mo | $15/user/mo | $14/user/mo | $19/user/mo | $15/user/mo |
| Free Trial | 7-day free trial | Varies | Varies | Varies | Varies |
| Bulk Send | Yes | Yes | Yes | Yes | No |
| Audit Trail | Yes | Yes | Yes | Yes | Yes |
| HIPAA Compliant | Yes | Yes | Yes | No | No |
| Envelope Cap | No envelope cap | 100 envelopes/user/year | Varies | Varies | Varies |
Manages vendor selection and daily revenue-cycle operations, reviews reconciliations, monitors KPIs, authorizes contract changes, and coordinates with compliance and finance. Ensures that BAAs and data security obligations are met and that provider credentials and TINs are accurate for payer submissions.
Delivers contracted services, implements secure connectivity, provides monthly reporting, handles appeals and denials, and maintains professional liability and cyber insurance. Is responsible for meeting KPIs, supporting audits, and cooperating on transition or termination requirements.
Optica Ventures implemented a billing vendor agreement to standardize claim submission workflows and reduce administrative steps across multiple practices.
Fertility Centers of Illinois adopted an electronic billing agreement to ensure compliance and accelerate signature collection across clinics.