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welcome to the online training for job navigators North West Michigan Works is making this training system available to you because you were recommended by the Department of Human Services a job navigator works with former recipients of cash assistance also called welfare to help them transition to sustainable employment the relationship between a job navigator and a customer can take many forms but North West Michigan Works hopes you will consider acting as a mentor to your customer research has shown that personal relationships make all the difference for those transitioning out of poverty many of our customers need a lot of guidance encouragement and reassurance after years of scraping by a very minimal cash assistance grant and now facing no income at all they are worried and scared North West Michigan Works feels very strongly that the best way to assist someone with finding a job is to make a personal connection with a personal connection trust begins to build trust is absolutely essential if the customer is going to learn from you many people with resources do not understand how a person can live in poverty and never climb out dr. Ruby Payne a national poverty expert says you can't pull yourself up by your bootstraps if you don't have any boots it's important to have the right perspective when working with someone in poverty reading the books and visiting the websites listed here will help you begin to see the different cultural generational and linguistic differences among those in poverty learn about the services offered to the general public in the northwest michigan works service centers the services available in the resource rooms are open to the general public at no cost these services include a job board of current openings community resource information and use of computers for resume writing job search career research and more staff can help but are not able to spend significant one-on-one time with someone that's where your help will be invaluable visit the website listed here to learn more about the system look for links on the left to the orientation video talent bank video workshops and job seeker services North West Michigan Works offers workshops that guide a customer through various aspects of job search in workshops tools and Reese are presented that a customer can take home and use again visit the website listed here to view a description of each workshop also on that website is a downloadable copy of the suggested service sequence a chart showing the best order in which to take the workshops does your customer need his or her GED or does he or she need to learn better math reading or communication skills the northwest michigan works adult education learning labs are free of charge and offer individualized learning enrollment requires a commitment your customer must be ready to learn and willing to put in the time and work to upgrade his or her skills visit the website listed here to learn more learn about the tools available through northwest michigan works to help your customer with a job search process the tools shown here are designed to help a customer think about all of the factors that go into a job search and identify anything that will get in the way determine which tools work best for you and your customer job search strategies and tools are important and will help your customer develop a plan for employment but they won't be effective at all if there are significant barriers in the way so the first step when meeting with the customer is to figure out what's in the way of getting a job listed here are just some of the barriers that our customers from welfare programs often face these barriers not only make getting to work difficult they also create a morale problem it's hard to concentrate on finding a job when you're worried about whether your child is safe or whether you will face physical and emotional abuse at home tonight with these barriers customers are in survival mode there are community resources available to help customers address their barriers solving their problems is not your role but you can help your customers develop a plan and connect with resources to 11 is the information and referral hotline for community resources like the 911 system 211 is an easy to remember code for finding help unlike 911 211 is available for non-emergencies a trained referral specialist answers the phone and searches a database of community resources to help find the best option for seeking help in manistee county the 211 number is active and can be utilized at any time however the service is not yet active as the number 211 in the rest of North West Michigan to call dial 1 877 211 la ke or visit the website to search the database online at WWE 11 org help link is available in Traverse City and some local areas of Leelanau County is an office where a person can go to get personal assistance with finding help from community resources help link is located at 1 105 East Front Street at the northeast corner of front and Garfield in Traverse City the phone number is 23 1946 six to seven eight hours are tuesday and thursday from ten to three there is no appointment necessary but call ahead to make sure office hours have not changed work with your customer to access all of the tools and resources available come into the service center with your customer and help him or her through the process you could even attend a workshop with your customer walk through the online job search videos and use the worksheets go to the michigan electronic library together to take an assessment research career options and develop a job target finally the key to success is persistence repeat information if your customer forgets something or doesn't understand right away remember he or she may be in survival mode and retaining information is very difficult while in that state work together but don't do the work for your customer job search can be a great learning opportunity and confidence builder getting a job is difficult for anyone right now especially someone with barriers and the stigma of having been on welfare keep trying keep encouraging your customer to try and don't give up you