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for the banking industry technology has proved to be a transformative force a force that has disrupted the industry with path-breaking innovations over the years technology continues to drive unprecedented change across the banking value chain today technology has a new avatar digital Digital is making rapid inroads in the banking industry it is resetting business models shaping customer expectations as well as regulatory norms so how can banking CEOs embrace and extract value from digital technologies such as robotic process automation it turns out for almost any banking function there's a lot to gain by deploying digital technologies let's take a closer look at how deploying robotic process automation in the loan processing function can prove transformational today banks offer multiple touch points for customers to obtain loans while the front-end processes have become hassle-free for customers the same cannot be said about the bank's back-end processes they continue to be labor-intensive time-consuming and prone to human errors Kristine works in the loan department of a leading bank as you can see she's getting buried under an avalanche of paperwork so what are Christine's daily challenges she has to manually check individual credit scores she has to manually enter various forms of data into the system she has to repeatedly copy/paste the data across multiple application to cut the story short she has to execute a lot of tactical work which leaves her with little or no time for strategic tasks christine is not alone this drudgery is common to her colleagues across branches cities and countries this challenge often translates into employee burnout low productivity poor customer experience is there a way out of this situation absolutely robotic process automation RPA can help solve for Christine's challenges at work hello Christine I'm our PA but let me take care of your monotonous workload let's begin once the loan application is filled out all you have to do is launch me I'll be the application data into the court loan processing system how many applications will come my way hundreds thousands millions no worries bring them on next I will check what is the underwriting team has approved look Christine I'll need your help at this stage if the loan is approved you can send a credit approval based on income verification I'll in turn send a conditional approval letter to the customer via email if the loan is not approved you can review the application Christine there's a lot more I can do to take the pressure off you you can leave all your tactical repetitive tasks for me to handle laborious work that used to take hours earlier will now be done in a few minutes how's that Christine now not only Christine gets routine work done faster but with her morale boosted she can deliver a better banking experience the result higher productivity low employee churn enhanced revenues and competitive advantage like Christine your employees can also focus on delivering superior customer experiences with wns co-create to outperform [Music]