Automated lead qualification for Customer Service

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did you know that around 29 of customer service agent duties have the potential to be automated with technology let's be honest human beings are prone to making mistakes manual managing customer service operations is not only cumbersome and time-consuming but can also bring human errors into the process so is there a way out yes glad you asked an automated help desk software can improve the speed and accuracy of your customer service process by eliminating human errors when your team is able to manage 10 times more tasks in less time customers can look forward to faster service greater personalization and more self-service support options number one automate your ticket assignment process number two leverage chatbot number three receive and share automated alerts and notifications number four encourage self-service with a knowledge base number five capture feedback with automated surveys number six close tickets faster with canned responses support teams can manually assign tickets among themselves however that only leads to confusion and a long unassigned ticket queue with the automated ticket assignment feature you can automatically assign all incoming tickets to agents who are most capable to handle them you can even choose the round robin ticket assignment feature to equally distribute tickets among your available agents another great way of eliminating manual work is through chat bots even when your team is unavailable to take chats bots can be used to provide basic assistance qualify leads book meetings and hold one-to-one human-like conversations now updating both your agents and customers about the progress of a ticket is important but can this process be automated too yes indeed email notifications are automated messages or alerts sent to the customers and agents when a certain predefined condition is met for instance whenever there is a new ticket agents are going to get an automated new ticket notification email similarly when an agent responds to a customer's issue they are going to be notified that their problem has been resolved moreover you can even choose to alert managers when a customer has a bad experience and rates a ticket poorly notifications ensure that both your customers as well as employees are automatically updated and are always on the same page a majority of customer issues or requests are repetitive and do not require human intervention with proprofs you can build an extensive knowledge base to encourage self-service and puts customers in the driving seat simply add relevant frequently asked questions help articles and guides for a beautiful searchable and mobile responsive knowledge base this helps you reduce tickets by up to eighty percent with proprofs you can also set up automated surveys for ticket rating the survey emails are automatically sent to customers once a ticket is closed and allows them to instantly rate the support they received by targeting surveys at the right time you can not only capture valuable customer feedback but also monitor and improve the quality of support provided by your agents speaking of agent efficiency proprof's help desk equips them with canned responses to answer common customer questions in a jiffy for example you can pre-define responses to questions such as what is the price of this product when can i expect my order and so on with canned responses which are saved email templates and enable your teams to quickly respond to customers while your agents resolve customer questions and your customers rate your support services all this data gets recorded as shareable smart reports in real time you can leverage these metrics to determine how satisfied your customers are with your customer service and take data driven steps to customer delight explore these and more automation features with proprof's help desk sign up for free today and start delighting customers with lightning fast service we're here to help if you need us we have live chat phone help and a huge knowledge base so it's easy to get started