Automated sales order processing for Sales

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[Music] my name is Luanne kortner and I work for cook medical incorporated in Bloomington Indiana a medical devices manufacturer and distributor we went through a company integration and made a shared service center so we were processing over 1500 fax purchase orders a day manually and we needed to come up with a more efficient way to process these fax orders then inputting them into the system and we have a lot of chaos at the end of the evening every night by doing it manually so we needed to come up with a better way to do that well we looked at a couple of systems and read soft invoice the software seemed to give us the best quality image that we were looking for it seemed to capture the characters the best and that's what we were really looking for we needed something that was really not going to slow us down you know as far as the verifying process we really needed something that was gonna really let us flow we needed just to be able to grab and go on our orders and that's really what we can do the wreaths off solution has really helped us in a lot of ways again we have a lot of chaos at the end of the night trying to process over $1,500 a day because the book of the orders would come in at the end of the evening this has allowed us to move the bulk of the order processing much earlier in the day which has also helped our shipping department because they would always stay later to process the orders that we were processing because we always have Next Day Delivery for our customers so it really allowed that the bulk of the order processing to move earlier in the day and that was that was really one of our main goals for this software working with reet soft has been great I will have to say the support system has been wonderful we also work with imaging office systems in Indianapolis and the combination of the two has has just been so beneficial to us we're very comfortable dealing with their support system they're always there to help us and if they can't find a solution they will they will escalate that until they get an answer and that's what we really appreciate about their support team well I think just going in with an open mind you know you have to be excited about it you need to be able to keep your employees involved in the implementation because it's a little scary for them but really just just an open mind and and be willing to accept the change and and be excited about it and be confident that what you're doing is right you know just a lot of conversations a lot of communication to me that's the key communication on what you want is is just very important and and Rees off is willing to listen and and work with you on it [Music] you