Enhance Your Business Contact Management for Product Quality

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welcome this video provides an overview of smartsolve supplier quality management a comprehensive solution to help you focus on the suppliers that matter most during this video you will learn how smartsolve supplier quality management will help you streamline your incoming inspection process this reduces the risk of supplier defects that can affect your products and customers you can also monitor supplier quality performance to help you focus on the suppliers that matter most and finally communicate and share supplier performance data both internally and with your suppliers supplier quality management is a comprehensive solution that begins with erp integration to share receipts monitor delivery performance and trigger incoming inspection of product quality characteristics this integration works in both directions so that inspection results and dispositions are integrated with your erp system as they're recorded supplier quality management ensures follow-up to defects found during inspection using integrated non-conformance and kappa management the system also manages ongoing supplier audits all of these quality activities feed the system's supplier performance rating capabilities which automatically generates scorecards to communicate results with your suppliers supplier quality management also enables your team to work on the go all of the systems workflows can be managed on a tablet or mobile pc let's take a closer look at how supplier quality management can help you bring your supplier quality processes together so you can gain new insight and visibility into each supplier's performance if you're inspecting raw materials you may not want to inspect every lot or even every item that you receive supplier quality management provides built-in sampling plans so you always know when to inspect and how many pieces to sample for a specific acceptance quality level and lot size supplier quality management will display the appropriate sample size for each inspection the system will automatically monitor the defect acceptance and rejection numbers for each inspection you can also use our skiplot capabilities to decide how often you should inspect for each supplier or material supplier quality management enables you to define your inspection states along with your skip lot results for each state our solution references industry standard sampling plans such as ansi z 1.4 so you can be confident that your inspection decisions are statistically sound and well documented supplier performance can vary over time and your inspection plan may need to change with it that's why supplier quality management switching rules automatically move your suppliers between normal reduced and tightened inspection based on their incoming inspection performance during reduced inspection exceptional supplier performance means that fewer lots are inspected with fewer samples taken during inspection tightened inspection based on poor supplier performance means inspecting more often and taking more samples these switching rules can be difficult to manage in a manual system but supplier quality management automates the process for you your inspectors receive email notifications of pending inspections and can quickly access these records using our intuitive dashboards each incoming inspection is based on a controlled and approved plan this plan will determine which characteristics need to be inspected here we're inspecting length diameter and color the system also displays the number of samples that should be taken you can inspect up to 100 characteristics for more complex inspections including attribute or variable characteristics the system flags out of tolerance or failed results so the inspector has a visual cue when there is a problem if the number of defects is higher than the sampling plan allows supplier quality management triggers a non-conformance process inspection results are also communicated with your erp system to indicate which materials are ready to move to production and which are not when a defect occurs supplier quality management ensures that it is recorded and addressed the system automatically transfers the data you see here directly from the inspection record including product failure mode and priority risk is assessed for each defect by capturing severity occurrence and detection numbers the system will use these to calculate each defect's risk priority number you can also plan approve and carry out one or many dispositions so that disposition results and quantities can be shared with your erp if a supplier defect needs further investigation you can document supplier action plans and investigation results directly in our kappa record investigators can also associate product failure modes and one or more root causes with each kappa one of the most difficult aspects of kappa in a manual system is closing the loop on effectiveness review our effectiveness review tools help you to track review plans and sign-offs this record also gives you quick access to the information captured throughout the kappa process so you'll have the information you need to determine if you need to follow up with the supplier or if the kappa was effective one of your toughest supplier quality challenges is understanding the full picture so you know how each supplier measures up supplier quality management meets this challenge by continuously monitoring receiving performance incoming inspection results non-conformances kappas and audit findings for each supplier this performance history is automatically used to rate suppliers globally by site or by material and to communicate scorecard results with both your suppliers and your internal team from erp integration through incoming inspection defect management and supplier performance rating supplier quality management helps you streamline your incoming inspection process to reduce the risk of supplier defects monitor supplier quality performance to help you focus on your critical suppliers and communicate and share performance data internally and with your suppliers we look forward to helping you achieve a more efficient supplier quality management process you can reach out to us by phone or through our website at pilgrimquality.com for additional information about smartsolve supplier quality management please click on learn more or request a call thank you