Client contact management for Building services

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[Music] service creatio is an omnichannel platform for building perfect customer service processes in any industry creatio helps to build a complete customer profile and provides tools for multi-channel interaction with customers and partners fast resolution of internal and external service cases maximizing the contact center performance and managing customer service for enterprises of any size service creatio perfectly synergizes with sales and marketing solutions it is built on a powerful low code platform that lets you automate complex business tasks without any developer involvement creatio enables users to build a full-fledged 360 degree view of your customers by combining all contact data service history and services currently used all in a single profile use creatio ai tools for high quality customer targeting the application employs machine learning models to segment your customer base estimate loyalty and calculate the metrics required for developing and improving service processes have all communication channels covered instantly identify the customers reaching out to you take a service case from an instant messenger respond by email or customer portal to build a perfect customer experience interact with customers using instant messengers and live chats via a single agent desktop creatio will save new service case and keep the entire communication history use self-service tools to automate support processes and cut costs communicate with customers through the self-service portal add new service cases find solutions in the knowledge base and provide feedback all while working in the same environment as your support service set up field service using ready-made solutions for mobile devices and automate personalized multilingual communications 24 7 using chat bots the ai will answer common questions save the chat log and forward the conversion to a human operator when necessary accelerate the processing and resolution of external and internal service cases manage the entire service life cycle with out-of-the-box incident management processes or use case management for flexible service case handling thanks to the built-in machine learning models creatio automatically routes cases to the correct assignee groups determines the required service and estimates the case priority to ensure a timely response use the process driven ui to resolve or escalate cases gather case resolution feedback and assess customer loyalty using different metrics such as nps create an efficient call center with a universal agent desktop tool and a supervisor workspace set up flexible case queues to distribute the agent's load based on case category customer time zone and other parameters populate an interactive knowledge base with answers to frequently asked questions make it available for your customers and employees use low code customization tools to create automated processes for cold calls internal requests and other custom cases creatio marketplace extensions and connectors provide out-of-the-box solutions for telemarketing ivr menu speech recognition etc accelerate the implementation of itsm into your service processes with creatio set up an efficient service catalog that best fits your support team and it infrastructure optimize your service processes ing to itil recommendations and company analytical metrics use the flexible service agreement settings to organize multiple support levels with separate service packages rates and deadlines leverage service models to rapidly identify the causes and consequences of incidents or determine the scope of changes in the it infrastructure accelerate problem management detect bottlenecks in your service processes and it infrastructure and turn problems into useful innovations analyze customer service efficiency customer satisfaction and other metrics using out-of-the-box dashboards set up your custom analytics using no code tools work with your qratio app on the desktop tablet or phone with service creatio you can automate internal and external service processes using bpm technologies configure the interface and business logic with low code tools and take full advantage of an all-in-one crm to provide perfect customer service try the free demo and see what service creatio has to offer you