Empower your business with client contact management for Quality Assurance

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Hello there, my name is Richard McMunn from the interview training company PassMyInterview.com, and in this tutorial, I will teach you how to pass a Quality Assurance interview. So, it does not matter what type of Quality Assurance role you're being interviewed for, please do stick around and watch this from beginning to end because it will make a big difference to your preparation. My name is Richard McMunn and as I say, welcome to this tutorial. That's me there in the center. I've been helping people for about 20 years now to pass their interviews, and I do that by giving you top scoring answers. I'm going to do that during this video. I'm going to give you some top scoring answers to the likely QA interview questions that will appear during your interview. Please do SUBSCRIBE by clicking the red button below the video, and then you won't miss out on any of the weekly training videos I'm uploading. And I'd also very much appreciate it if you gave the video a LIKE, that always motivates me to create more content. Thank you very much! Okay. Now, in preparation for your Quality Assurance interview, you and I need to make sure that you demonstrate the following key skills and attributes. These are: that you are able to maintain the highest standards of QA at all times. That's very, very important. Also, showing an ability to inspire, to motivate and encourage people who work within the organization to see the benefits of high quality standards and quality assurance. Also having a consistent approach to quality assurance standards, so you don't deviate from those standards. You are resilient in adversity and also making sure that you maintain those high quality standards. That's important! Also, creating an organizational culture that works towards high standards in all areas of work and also keeping and maintaining accurate records, and being organized in your role within quality assurance. So, the QA Quality Assurance interview, questions and answers that are coming right now are perfect for any QA role, either an assessor role, a manager role, or an associate role. It does not matter. The following questions and answers are going to help you. OK, let's get into question number one with your quality assurance interview. Tell me about yourself and why you will be a good fit for this Quality Assurance role? So, I can pretty much guarantee this will be the first question during your QA interview. Here's my suggested answer. “I am an extremely hard working, loyal and committed person who feels most at home in my work, when I am responsible for maintaining high standards. I am someone who believes the only way an organization can thrive, and grow is if the standards set are very high. The majority of organizations, in my opinion, struggle to maintain high standards and I feel it is my job to instill quality and exceptional standards in everything my employer does. I will be particularly good in this role, because I am passionate about what I do, I am consistent in my approach to quality and I feel I have the motivational and interpersonal skills to get people to believe in the benefits of strong quality assurance standards. If feel confident that, if you employ me within this QA position, you will see a significant, positive impact in your business.” That’s a great answer! It's concise, it's positive, and it shows that you have the key skills and qualities to work with in this quality assurance position. Now, I've got a few more questions and answers to work through. You can either take notes as I progress, or if you want to wait, you can download all of these and more Quality Assurance interview questions and answers. Question number two: Why have you chosen to work for our company in this quality assurance position? So, why do you want to work for our company? Here is my suggested answer. “The truth is, I feel some organizations pay lip service to the quality assurance process, and they simply employ people to essentially tick a box. I do not want to work for an organization who has that approach. Having studied your organization in detail, you not only have an outstanding reputation within the industry, but you are clearly serious about setting and maintaining high Quality Assurance standards. I feel that, if I am successful at interview, and you employ me within this Quality Assurance role, you will support me fully, so I can perform my duties competently. In return, you will get an outstanding, loyal and totally committed employee.” Now, what I like about that answer is you are basically saying that that organization sets really high standards. They take quality assurance seriously, which is in line with your own key skills and qualities. And that's important. That's how I would answer the question: Why do you want to work for our company? Next question, number three: What skills, qualifications and attributes do you have that are a match for this quality assurance role? Now, before answering this, my advice is to read the job description for the role that you are being interviewed for. However, I have done some research for you and this is how I would personally respond to this question. Here we go. “In addition to holding the appropriate qualifications for this Quality Assurance role, I have many years’ experience as a QA assessor and my track record with previous clients and employers is second to none. In respect of my skills and attributes, I set very high standards from the outset and I always brief team members, employees and departments on what the expectations are in respect of quality standards. I also maintain a clear and transparent approach to everything I do, I encourage honesty and a ‘no blame’ culture and will always support everyone in the organization to help them work towards, and maintain, exceptional quality assurance standards.” So that shows you’ve got the right skills, the right qualities, and you’ve got the experience to work in this quality assurance role. Now, I do have two more questions to go through, so please do stick around and watch those because they are tough questions and I've got some great answers for you. But, if you click that link in the top right-hand corner, it will take you through to my website where you can download my full set of quality assurance interview questions and top scoring answers. Also, don't forget to SUBSCRIBE (please) if you haven't done so already, and that way you're not going to miss out! Next question: What are the most important skills to have in Quality Assurance and why? Here's my answer to that question: “Whilst working in Quality Assurance you need to have numerous skills and attributes to be successful. However, the most important ones are PLANNING and DELIVERY OF RESULTS. In quality assurance, you are ultimately responsible for delivering and maintaining the QA process consistently throughout everything you do, and everything the organization does. The only way you can successfully achieve these goals is to plan thoroughly and execute the delivery of your plan. If you fail in these two areas, the consequences can be far reaching. In addition to planning effectively and the thorough execution of the QA process, you also need to communicate clearly with everyone involved in the process and also have outstanding motivational skills. You should be consistent in terms of standards and be prepared to stand by your position at all times. You need to be a strong communicator when explaining the benefits of the QA process, and also be unwavering in the face of adversity and challenges when they arise. I believe I have all of these skills and qualities and can be relied upon to deliver fantastic results for you in this Quality Assurance position.” That's a great answer! Now, here's a tough question. “It's Friday, 4:30 p.m. and everyone is ready to go home. You notice an issue in respect to quality assurance standards. A senior member of the management team says to you it can wait until Monday. What would you do?” So, let me repeat that question. “It’s Friday, 4:30 p.m. and everyone is ready to go home. You notice an issue in respect to quality assurance standards. A senior member of the management team says it can wait until Monday. What would you do?” So this is a difficult question, but here is my model answer. “First and foremost, I would be talking to a senior member of the management team, so I would be total respectful at all times. I would speak to him or her and explain the reasons why the issue would have to be dealt with there and then, and whilst I fully understood the fact it was late on a Friday, the best interests of the organization should, and must, come first. I would also explain that, by leaving things like this until the following Monday morning, we would effectively be telling everyone who was aware of the issue that it is fine to leave it, and ultimately, that QA is not as important as we might first suggest. I believe that, if you hire me in this Quality Assurance position, I would be able to instill a culture whereby the situation we are discussing would be resolved without question late on the Friday afternoon.” So, that shows that you are able to stick by your position and maintain very high standards and deal with things there. And then that's the way to answer that question. So, if you want to download my full set of QUALITY ASSURANCE interview questions and answers, click the link below the video, or go to my website PassMyInterview.com, and you can have those questions and answers in your inbox within two minutes from now! Thank you very much for watching. Don't forget to subscribe and also hit the like button. Thank you very much. If you have any questions, put them in the comments section below. But other than that, I wish you all the best for passing your quality assurance interview. Have a brilliant day!