Streamline your document signing process when closing a deal with a client for Product Management

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so you work in client support and you want to become a product manager i'm here to help [Music] hi i'm dr bart and i'll be your product management teacher today we'll be looking into how to transition a person who's working client support into product management you should start by looking at a different video linked in the description on how to exactly kick off this journey regardless of your current position this will involve details about how to talk to hr and your manager and what to focus on day to day to get promoted but in this video we'll look at the differences between client support engineer and a product manager and what does a client support person need to focus on in order to become a great product manager to do that let's look at the spider chart of a product manager skills versus a client support person one i explained those skills in this chart in a different video also linked in the description but for now let's realize that unlike many other different roles client support person has most to do with clients well stakeholders then and how to manage their expectations how to manage their anger and in terms of communication in terms of understanding clients this is the position that's best equipped transition from current setting to product management other than that they also need to know the product sometimes better than the sitting product manager because they need to assist people on the problems regarding this particular product so what is missing basically the leadership skills the business acumen and sometimes data analytics aspect of the position it depends on the product and depends on the experience and education of such person but usually it all comes down to the fact that you need to ask the right questions and be able to create a hypothesis that you will then be able to prove with data and with later improvements in the product so you need to understand the current backlog you need to understand why the items are there and in the future you have to be able to explain to people why is backlog ordered in the way the backlog is ordered what made you make such decisions or the other numbers that prove that and what are what are the expected changes and impact that product will see when those changes will be brought life so that's like the main difference the main focus of a such person obviously leadership skills are something different that will come in time there are books and courses that will help you motivate people to be empathic leader to know what to say to the people so they will be motivated and will have high morale and how to affect their feelings in a positive way but in terms of the legacy of your position when you're working try not to over complicate stuff when writing the task description don't obsess on what can go wrong things will go wrong your fellow kind support people you leave behind will still have lots of work regardless how perfectionist you are and as a product manager you should focus on delivering the optimal amount of value in an optimal time so sometimes compromises will have to be made obviously product management is far more complicated many more aspects and skill come together in order to make up a great product manager so if you want to be one either stay with this channel like and subscribe or enroll to my udemy course on the great product manager that i'll link down in the description for now that's all i have for you in this video i'll see you next week and stay safe thank you [Music] you