Closing a sale over the phone for Government

How to create outlook signature

hey guys what's up it's andy in this video i'm going to teach you how to close any customer over the phone look i'm going to tell you this man we're in the era of the worst salesperson in the history of time on the damn telephone any sales industry and you're in this is going to teach you how to crush everybody and be the best watch your school video okay guys here we go so we're going to talk about how to close over the boat let me explain this to you real quick man if you're smart you'll have a pen and a piece of paper on you right now if you don't have one do me a favor all right you see this phone number i'm gonna put something simple i'm gonna go old school on you you see this right here i've created a full pdf over my entire training material over this whole video you shoot me a text 918-210-0254 i'll send it over to you okay that way you can study it watch it if you don't have something to write with here we go this is going to be how to close over the phone listen guys being deadly over the phone men and women all around the country don't care what you do i i specifically am teaching the automotive space right now 80 20 other sales i don't care who you are where you're at i'm going to say one thing if you look like your competition if you sound like your competition everybody's going to treat you like your competition look make 100 phone calls today make 100 and call your competition call them do me a favor if you work for abc toyota right i'm going to give an example okay and your competition is going to be d toyota do me a favor call the toyota today and say hey man i was calling this deeper vehicle still available just ask that question i'm going to tell you number one they're not even going to ask you your name swear on my life nobody's going to ask your name you know why because they don't care so step one you want to learn how to be deadly on the phone care out care so number one write this down you gotta truly care because i'm gonna tell you this right now nobody gives a [ __ ] anymore dude we're the era the worst salesman in the history of time nobody cares hey hope you have a wonderful day it's andy how you doing how can i help you today now listen understand this can you see me on the phone no but you can hear me you can tell if i'm passionate about my job you can tell if i love what i do you can hear if i am glad i showed up to work today and i believe in my company can you hear that on the phone yeah okay do you sound that way or you like to cough and dead just answer the telephone abc toyota hey man i was calling to see if you got xyz cars still in stock uh yeah which uh we got start number boom they go right around it look man people don't care about how much you know till they know how much you care all y'all car dogs out there anybody that hadn't been trained guess what you better check yourself from the neck up guess what happens somebody i train is going to clean your [ __ ] you want to you want to be the best right now pay close attention you better start caring okay nine out of ten people that call you nine out of ten if you sell cars they've already bought a car from someone else you think they know what the average guy sounds like yeah don't be the average everybody wants to deal with the one percent best in every industry make that you you got to be the trusted advisor the trusted guides you want to know how to close number one people are judging you from the second they pick up the phone look it took some courage for the customer to make the call would everybody agree right now it took a little courage for the customer to make the call yeah okay cool so they had the courage they made the call now that they made it guess what they go to receptionist now they have to tell her what they want or him what they want they transferred them to you and now you answer and guess what are you sounding like this hey hope you're having a wonderful day it's andy how can i help you today by the way who am i speaking with oh my god i love that name it's my favorite name that's actually my father's name that's my mother's name man that is so awesome well listen how can i serve you today what is it i can help you with does that sound pleasant or uh yeah what are you calling on you have stock number listen call call your competition call d toyota today you know what i'm talking about pick up the phone put any dealership in go ahead and call every one of them when you call them you're going to be disgusted you're going to be sick to your stomach with that being said we talked about the caring the entry level okay the next section once they know you care right you sound like you care you picked it up flags are flying people are buying you're standing up having the best day of your life whenever you say hey hope you have a wonderful day this is andy how can i help you by the way who do i have the pleasure of speaking with today what's your name you better get their name you pass this little silly thing most people know what to do but don't do what they know ask their name why because you want to repeat their name back to them listen to me if you say okay so what time can you make it in or you say hey andy so look i just checked it out i have a little bit of a white space on my schedule here where i can squeeze it we can make this what time can you make it in today andy look when you say my names my ears perk up because it makes me feel like we got a connection in a relationship already do you want to feel like you and your customer are connected well i sure hope so if you're a top achiever you know that's the name of the game now when i say this to you right what's the strongest thing you could have on a phone call trusted report how can you build trust and report in a vast amount of time well it's real easy number one give a crap tear right out the gate number two get their damn name we ain't even found out what they need yet and already i'm making a stronger phone call getting ready to close the 99 of the world out there now it's time for you to level up you ready to read for day guess what here we go so hey how you doing you got a great attitude secondly what's your name now here's an important part the gap the gap g a p gap what the heck is a gap well the gap is what you give yourself between the introduction and then giving them the information on what they want so you can build rapport what are the two strongest things i said you could have on a phone call trust and report where are you going to build your report if you're just giving out information let me explain to you most calls uh yeah this is andy i can help you yeah i was calling about um this vehicle do you still have it in stock yeah you got stock number most phone calls uh yeah abc shot number okay cool uh let me check real quick hold on would you say this doctor was again still on sna still don't care uh yeah i still got him um do you need to know something about it or what time can you make it in swear in my life it's the whole world out there man i'm telling you i'm telling you right now when i was a general andrew that stuff would not have happened on my floor no ways okay the people that are training or crushing it right now companies that aren't training gonna get slaughtered okay but customers they just wanna buy from the best okay your bet your sales team better do the best if you're sales pro and you're watching this right now level up i'm giving you the answer here's the test here's the answers to the test and give you the answers to the test that you can win i love you guys you know i want to see you win all right when i speak to you i speak to you with passion because i give a [ __ ] okay i want to see you be the best in the world by the way no one knows how to teach and train like me if you resonate with the way that i teach guys give a comment below can you give your boy a comment right say hey andy i appreciate it at this time right now i didn't ask you to pay for this training he allows you to do throw your boy a comment and another thing send me a like that'd be cool also share with the buddy can you send it out there to maybe another guy that sells with you maybe someone in the sales industry that works on the phone that can use us hell everybody talks on the phone share it with somebody okay help me work the youtube algorithm let's kill it together i do this for you for free let's kick butt hey guys so i did a little quick reset so i can make this a little easier for you to see remember i'm talking about the gap right and look let's just recap here number one this is the open of the cell hey as soon as they say hi guess what you're doing you're showing how much you care you're giving energy you're showing them that you're passionate about your job and you love what you do so they know you're dealing with the right person people buy two ways one logically and second with their gut okay they know they're dealing with the right person now you're gonna ask their name why because you're gonna use it how many times dude five to ten times during the conversation you're going to repeat their name to them so they know that you have a direct relationship with them and you're different you think the person at the last dealership did it i don't think so be different you want to get different results do different things you want to get the results as everybody else in the world just do what everyone else does if you want to be different this is how to do it it'll be the best here we go now once you get your name they're going to tell you what they need so tell me what you called in about today how can i help you how can i serve you at the highest level right i'm here to give you world-class customer service what do you need tell me what you need they tell you what they need when they give it to you you're going to say hey guys look i've just rebooted my computer it's going to take me about 30 seconds real quick while that's happening where are you calling from today best question in the world where are you calling from today okay beautiful now look on the vehicle that you told me that you're interested in right have you driven a couple of them is this going to be maybe the first one you looked at how long have you been in the market guys ask some intelligent questions if you want to learn how to close ask questions closers ask questions ask great questions get great answers ask some questions guys this is easy this is taking candy from a baby you want to know how i made almost a million seller cars it's just right here it's just right here it's just too easy okay you want to be the best would be different everybody else it's all right here the gap hey guys it's going to take me about 30 seconds to reboot my computer now listen that report building time what do people love to do they love to talk about themselves guess what i'm doing in that gap i say the term 30 seconds they may talk about themselves for five minutes i need them to talk i need to gather information because here in a minute you know what i'm going to do i'm going to give them the information back that they need and when i have the trusted report and they feel like they have a commitment with me and i would say a personal connection with me that they haven't had with anybody else i will be able to set my appointment guys it's like shooting fish in a barrel i'm gonna tell you right now we're gonna walk through this quick caring energy what is your name get their name repeat it five to ten times treat them like they're your best friend okay think about the person in your world that you love the most right now that's who you're talking to from now on every time you pick up the phone it's that person on the phone you're talking the way that you talk to your best friend every time you don't have to be over the top professional okay listen i'm looking for you to build a best friend okay build it fast find out what they need once you find out what deniz oh wonderful i'd love to get that for you look i removed my computer it's going to take me about 30 seconds by the way where are you calling from today bam okay oh my god that's awesome okay cool and you said you were looking at four fusions hey let me ask you have you drove any ford fusion jet or this is gonna be the first one that you have oh andy we've had 10 ford fusions oh my gosh then you know what this would be your 10th one you're driving tons of more no andy we saw one on the road so we decided to look one up listen guys ask great questions get great answers okay now i'm gonna give the information okay beautiful number one sarah it was amazing meeting you one to ten like oh my gosh you're like a ten you're one of the nicest customers i've ever met my life i can't wait to personally meet you when you get here great news have you ever won the lottery sarah you just have i actually still have the 2017 ford fusion still in stock look what i'm going to do is i'm going to do something special for you because you're a special person sarah i'm gonna go grab the keys i'm gonna put them on my desk i'm gonna pull the car to the side what time can you make it here not only am i gonna give you world-class customer service i'd like to ask you a question what's your favorite drink if you're gonna go to starbucks right now what would you order what would it be skinny hands on that latte what would it be what do you like green tea what would you drink if you do what starbucks what would it be because when you get here and i don't have a cardboard on the side i'm also going to have a starbucks waiting for you you know what some of you are like andy you buy your customer stuff are you kidding me i'll go to my uncle my five dollar drink are you kidding me do you know what would happen if sarah pulled up and i had to walk out and said sarah how are you doing welcome to the store just as i promised your hazelnut skinny latte right here baby world-class customer service so after i give her a coffee you know what she does she's like oh my gosh reciprocity this person's amazing he said something amazing for me now i want to do something amazing for him which is what purchase my vehicle be really kind to me the entire time they're with me guess what over the phone i built a best friend right here i got reciprocity i handed him something if she sets an appointment with me at 3 pm and she doesn't show you know what i got i got a picture of me holding her coffee saying sarah i just got your head on that stinging latte i'm standing out front in front of your ford fusion i've got it in my hand where are you let me ask you a question how many of those people will show now we're going to have some comedians comment below they're going to be like andy andy andy listen i'm going to tell you this guys the proof is in the pudding we got the jokers out there right and they're saying don't do this let me ask you a question okay my mentors in life are people that have gone where i want to go the proof is in the pudding let me explain this to you i made 716 grand my last year selling cars this is about me this is about you i'm going to give you the best tip you ever had in your life my mentors in life are people that have gone where i want to go okay as i study other people right now what i understand is people that are extremely successful went over and beyond for their clients and their customers they did they went over beyond do i go over and beyond for you right now making this training video not charging you a dollar not asking you to give me anything i'm just trying to help you make more money and serve your family i want you to be the best salesperson in the world when you when you see these successful people they did things that other people were willing to do i'm not telling you every time you go buy somebody starbucks please don't understand that okay that way i'm telling you this when i set the appointment right if i have a relationship with somebody and whenever i have the gap i built that relationship back again when i set the appointment i could end it with something like this hey by the way sir look i'm going to ask you a question right obviously i'm going to see you around this afternoon what five or six o'clock you tell me when you get here though do you want something hot or cold to drink because i'm going to be the person outside i personally want to shake your hand when you get there and if you want a hot coffee do you like it black do you like it with cream and sugar do you like it with creamer how do you like it tell me how you like it because i have a hot fresh cup of coffee ready for you the second you pull up or a cold bottle of water tell me what you want i'm gonna be out front what would you like to drink when you get here it could be something like that why because i'm going the extra mile when's the last time somebody went the extra mile for you it's been a while now wouldn't it be nice if you did that for someone else and then you watch their eyes light up when i'm talking to somebody on the phone and i go for my appointment okay they're like oh my god man are you kidding me you don't have to go get me a cup of coffee i'm like no no no no i want to listen i know you don't need it you don't need anything you don't need me to go get anything for you but i would like to do it for you i would like to i haven't met you yet but just getting to know you right now for a couple of minutes on the phone you're one of the nicest people i've never met on the phone i feel inside something telling me to do something nice for you listen i have a family i have a wife and i have three children okay and sometimes it's rare but people do nice and kind things for us and it feels great so since you've been so pleasant with me on the phone i would just like to return the favor to you tell me what you want to drink and i'll have it for you when you're here and by the way if it's a guy right i'll say sir are you married you'll be bringing your wife with you what do you think that she would like to drink too i'm gonna have something for her and maybe have some crowns and colored books for the kids too if they're gonna be coming as well this guy's like true professional wow you know i called other dealerships and i got this can you get the stock number on which car you're looking for okay i got it what time can you make it no name no passion no energy no trust no report no saying my name you don't even know my name okay guys it's never been easier to be great than it is right now i want you to do me a favor if you like the outline of this entire video shoot me a text that is time 918 just shoot me a text right now 210-0254 i will send you the full outline of this video so you can try and practice over it get some of the work tracks i use skill up and go to the next level just want to tell you i appreciate it hey guys crush your competition that's asleep at the wheel they're asleep right they're going nigh night night let's slaughter them put them to bed remember your customers they need you to come through right now be the best in the world i just told you how to do it you want to close anybody on the phone here's the blueprint straight from me for to you i want you to go destroy the world comment below share this with a friend hit a like button and by the way go share this with your whole sales team give them a secret sauce they can go kill it you guys crush it as a whole dealership love you guys see you in the next video