Closing sales deals for Technical Support

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hey guys what's up it's andy elliot in this video i'm going to show you how when a customer says the payment's too high i'm going to show you how to close them on the payment that you want them to be at and they're going to be happy with it watch this video from the beginning all the way to the end it'll help you during your negotiating and closing and if you learn it word for word it'll change your life check it out that's it did you see how i replayed it back took it away pushed him to the side then came back in look i'm gonna tell you guys this paint freaking pictures [Music] your goal is to not ask for more money don't ask if you have to ask for more money it means that you've exhausted lots of different areas and by the way sometimes you will have to ask but the idea of it is is that what my ask needs to be is not 500 more in payment my ass needs to be for 100 more i need to cover the other 400 through money justification presenting the warranty closed presenting the warranty closed guy comes in trading the trucking right i'm just saying guys buy trucks all over guys trading a 2016 f-150 look 2016 f-150 and let's say it's got 85 000 miles on okay guys paying 400 a month he's buying a 2012 or i'm sorry a 2021 ford f-150 okay and let's say the payment's gonna be 650 a month and the guy says i'm not a brand new one and he says i'm not paying a penny more period like i'm not going up a penny if my payment's going up i'm not going to buy you guys ever hear that my payment's going up i'm not going to buy it yeah okay i'm not going over this i'm not going with that every day okay guess what happens when that happens is gas better from here to here no it's not i mean it may be a tiny bit different but the idea is gas really isn't going up the only way that you're gonna save this deal is by doing what warranty closed okay i'm gonna explain something to you you have to be extremely good who's in finance is anybody in finance in here anybody at all okay you okay watch us you selling tangibles am i right you guys are good at selling cars hey look at my car look look at my car then you go inside you're sitting here guys like dude i told you i'm not paying a penny more in 400 i'm not doing it guess what how do you close them on 650. well it's real easy you can say like everybody else and their dog hey guys it's a brand new truck i mean come on brand new truck 250 more that's a good deal you know it's like come on man once you close me once you make it my idea make it easy to say yes too hard to say no to and make it my idea every single time so how do you do it well number one you do it with this right here you do it with your hand and your pen this is your sword right here okay and you do with your piece of paper look i'm gonna explain this to you i don't know what kind of structure you have in your life i don't know what it looks like but you better be able to write okay and for those of you in here who don't have nice handwriting i'm sorry you need to get better handwriting okay it's just the truth because you're a closer okay dude listen a closer is a person who can close off a deal okay your goal is when you close it off to close it with much profit as possible why is this called a master closer seminar because look there's two types of closures actually there's three one a closer is a guy that can close the deal but he doesn't close up for all the money he's always negotiating that guy walks out he says hey man i closed that deal close that deal man you didn't close that deal for all the money okay i saw you 599 you you quote you got it down to 500. yeah you closed it but you gave up the doe okay 5.99 you can go in a master closer he'll close it at 5.99 he closes it and he closes for all the money a grand master closer this is my favorite is the person that can go into any situation even when it's on fire you know what that means that means like that's blown out right blown out guess what happens you slide in hey guys what's going on my name's andy look i just want to show you something for 10 seconds and if you want to leave i'm okay with that it doesn't matter i want to show you something real quick and you get in and you close it down and they love you for it okay and you close it for all the dough that guy can write his own check in this room that guy can walk into any dealership and they'll say hey listen i'll close every door every deal in your store every every they come in here i'll close they call the phone i'll close them i don't care i need a hundred grand but i'll close them all i mean i'll make an extra 600 a month i'll close them all and if you could do it they would pay you that hundred grand because it would make the company so much money guys understand this being able to close and talk about money is probably one of the most important things in the world and by the way i mean it's all important in the beginning right i said a great closer starts right off the hand gate you know making sure that somebody wants to deal with you but i'm telling you when it comes to this all you would have to do guy says hey i can't afford 400. you know i'm sorry i can only afford 400 i can't afford a penny more hey i totally understand let me show you how affordable your new vehicle is you flip it over when you did your right old truck right here old truck 400 right new truck 650. guys just like that it's always the same it never changes it's the same way every time flipping right flipping right when you flip it what will you say number one we always want to state the facts look mr customer on your old vehicle it's got 80 000 miles the fact is it's 2016 you currently have no warranty that's it you write it down it's very simple sir the national average what it costs to maintain the vehicle it's currently out of warranty as well well that's going to give me 200 dude let me get this through you guys's head for a second three grand ain't crap for a car to fix a car dude if anybody's ever had a car in the service station what does it cost per hour to fix the vehicle what does it cost 100 to 150 okay cool look should you know what it costs per hour in your service okay so everybody's 150 to 200 am i right okay well let me draw a little quick picture for you okay sir the average customer has their car in service for at least four to five hours when they bring it in for just a small problem it's two hundred dollars an hour 200 hours five hours it's a thousand dollars the average part costs 500 750 that means every time that you bring your car into service you're going to spend a minimum of 1500 750 bucks okay i can tell you this that with your new vehicle you will never have to worry about what those costs are because you will have none of those costs how does that make you sleep at night great right if a motor went out in your truck and it cost 10 grand i'm going to ask you a question even if you put a 10 grand motor in it will make your truck worth more money your truck's only worth what it's worth as long as it has a running motor so you'd spend 10 grand on something that wouldn't become worth more money and you'd waste 10 grand let me ask you another question whether you had the 10 grand or whether you had to go borrow the 10 grand right was it still your money yeah if you went borrowed it unless you had a 250 payment on it but now you're paying 250 bucks a month just for a motor that's in the truck that doesn't make it worth more money wouldn't you like to put your money into something that's actually going to hold its collateral and that would protect you look sir i'm going to tell you this at the end of the day at the end of the day watch i'm just talking i'm not even writing right now at the end of the day let's say you drove out of here right and you didn't own any truck none you're truck free you don't have one but then you came back in to me and you met me and he said andy hey i kind of like this 2016 with 80 000 miles and i like 20 21 brand new one zero miles andy would you show me the deal on both of them i'd be absolutely i'd love to show you the deal on your old truck which is what i'm going to be straight with you it's got a 400 payment to the bank but you're going to pay 300 a month or 250 a month maintenancing it because it doesn't have a warranty they're really expensive to fix and by the way if something like a mower goes out it'll be way higher than that so bottom line is is total ownership cost between payment and maintenance gonna be 650 a month on on your new truck you're gonna have a newer truck redesigned body style brand new driving all the new tech upgraded cool ship that you like zero miles on the odometer but guess what you have a 650 payment but the maintenance payment's gonna be nothing at the end of the day it's gonna cost six fifty one times if you were here and we were talking to your bank account which we are and your bank account said well what are both trucks cost they're both 650. which one would you own the old truck the 2016 with 85 000 miles or the new one was zero miles you don't know the new one right congratulations that's when i'll get cleaned up that's it did you see how i replayed it back took it away pushed him to the side then came back in look i'm gonna tell you guys this paint freaking pictures [Music] you