Cloud based contact management software for Government

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Salesforce delivers the salesforce1 platform which provides a host of features and capabilities that our federal customers are using to kind of embed in their business and emissions the solution specifically range from kind of traditional customer relationship management where they're reaching out to their employees or customers or citizens across multiple channels having 360-degree views to inspections grants management kind of complex case management type of things like eligibility requirements for whether the health care or something the citizen is applying for and then kind of the other end of the spectrum is cloud application development where we have agencies who are taking their legacy applications and taking that cloud platform and migrating or moving those legacy applications onto the salesforce1 platform the cool thing is the benefit at the end of the day in addition to kind of moving on to the cloud is they inherit some really rich capabilities that sometimes they don't even count on inheriting like mobility and social and collaboration all built on top of a service that's highly scalable built-in security scalability and high performance so they kind of get all of that wrapped up all into one I've been doing this for a few years and in the technology industry we all have seen different technologies paradigm shifts and things kind of come and go and after all of these years the thing that I can kind of put my finger on to investigate is the ecosystem and by the ecosystem what I mean is what does the developer community look like does the platform allow for expansion of is vs is there a marketplace where eyes fees can participate and make money is there training is there a good robust set of customers that are saying hey this technology is working for me and is the company a leader in the industry you know obviously I feel like Salesforce is leading in that ecosystem space for cloud type of applications and services but at the end of the day we'll see technologies come and go but the ones that remain are the ones that have invested and developed an ecosystem to benefit their customer it's interesting every customer kind of has a different idea of what they think they want or what they'll get when they are at the end of the journey or going through the journey but every customer I meet with usually the first thing out of their mouth is I can't believe how quickly i was able to move from the idea to the application or the feature function or mission that i was trying to accomplish and so what they have been typically used to is usually a multi-year highly complex journey that is fraught with risk they've moved to a times multi-week multi-month very low risk usually in a very cost effective way that has totally changed the way they think about the business problems that they can go tackle right so they no longer are like oh how do I kind of take this big long journey what's procurement cycle what partners what is the whole thing that I got to put together they now can look at multiple projects throw in the agile methodology approach and be moving very quickly that's the biggest advantage that I've seen from customers nothing is more important to Salesforce than the privacy and protection of our customers data and because of that from day one we built security into every layer of the service and in addition to that we provided our customers with a very robust set of security features that they can use inside their application to secure it as well for example encryption of the fields from Indian encryption of the data as it moves and at rest dual factor authentication field level auditing reporting it identity management role based access these are all available in the service out of the box and allows the customer to secure their application and access to that and the data they're probably too there's kind of a fun one which would be the great thing about cloud computing platform software's of service like Salesforce is get started today go out to developer salesforce com you can create a trial or very easily at no cost and just get started you don't have to buy a bunch of servers find a data center we've done all that for you so go ahead and experiment and see what hundreds of thousands of our customers are experiencing today so that'd be my first suggestion the second we love the fact that our customers come and join us every year for the single largest technology conference on the planet from one company we call that dream force it takes place September 15th through the 18th this year in San Francisco and it's where more than 150 thousands of our customers come together to learn more about how they can be successful with Salesforce what is going on around the globe with Salesforce and then specifically to our federal customers we have some special sessions and time with them as well so we encourage you to join us out there next month