Cloud contact management software for customer support

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- See Cass run. Hey! It's Jessica with Nextiva. Just doing some light reading about CCaaS. Let's talk about what that is and how it can significantly improve customer engagement for your business. (upbeat music) CCaaS stands for Contact Center as a Service. It's a cloud-based method that allows businesses to use a contact center provider software without having clunky and expensive equipment physically on location. Basically, you won't need a room filled with servers to get the job done. You can use that space in other ways, like a tiny room filled with puppies. Nextiva, we have lots of tiny rooms. What are the benefits of going with the CCaaS approach versus an on location call center? I'm so glad that you asked. For one, you can deliver better omnichannel customer care. If your customers like to use a variety of communication methods, CCaaS lets you help your customers regardless of how they reach out. Personally, I like using the chat option on businesses' websites for those very important emergency cannot wait customer service questions. Another benefit? Money. CCaaS is one of the most cost-effective solutions for the features it offers. Pricing falls between 50 and 100 bucks per user every month. It's definitely less than on location call center costs, which can surpass six figures on hardware even before you consider maintenance costs. Eew! And the benefits don't stop there. Hit that blog link in our description to see the other ways CCaaS can benefit your business. Okay, so now that you know what a contact center as a service is, and some of the benefits, let's talk about how easy it is to set up. Got your pen and paper? Ready to take some lengthy notes? Cool, cool. You won't need those. All you need is an internet connection, workstations, and headsets. Your CCaaS provider manages the rest of the contact center framework. You will need to adjust your company's interactive voice response, automatic call distribution, and workflow automation in an online portal, but that's not that hard, especially when your CCaaS provider offers professional onboarding, like Nextiva does. If you have more questions about Contact Center as a Service, hit that blog link in our description. And how are you providing customer care across multiple channels in your business? Comment below, let me know. Be sure to give us a follow so you don't miss any tips on simplifying your business software. I'm Jessica with Nextiva. Until next time... (upbeat music) I like that one.