Complex sales cpq for customer service

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pros is announcing new functionality for the smart cpq sales agreement solution introducing the mass price change capability available for salesforce crm and microsoft dynamics crm as a follow-on on today's agenda i'll give you a quick product overview we'll talk about some challenges customers face when price changes to sales agreements are required then i'll walk you through the new mass price change for agreements feature and finally i'll share how you can learn more about the feature or the smart cpq sales agreement solution but first an overview of the solution smart cpq is the tool accelerating quoting tasks for all selling scenarios it automates quoting tasks and provides prescriptive ai insights resulting in personalized offers now taking a look at the sales agreements add-on to smart cpq this solution helps our customers develop stronger business relationships with their end customers by managing the sales agreements workflow sales agreements for smart cpq streamlines the creation amendment renewal extension and early termination workflows that are typical of the agreement's selling model so you'll be able to find value in our solution because it uses artificial intelligence to analyze quote performance and ensure that contracts meet buyer expectations while still meeting sales targets the agreement selling model is an important profitability driver so pro's ability to support this workflow helps you capture lifetime value from your own customers here are some of the top challenges organizations face with agreements price changes they often have difficulty responding to market triggers so that organizations are unable to respond quickly to market changes that are triggered by events such as material cost changes another challenge is the manual processes within organizations that lead to errors margin loss and customer churn because of this inability to respond quickly to market changes and finally the sales teams and pricing teams are often not aligned on price changes so that the pricing team's efforts changing prices are not visible to sales teams and the sales teams have little input into the pricing changes that are affecting their sales agreements so today we're introducing agreements mass price change with this new feature we're going beyond the traditional cpq workflows with our sales agreements product and the development of the mass price change feature we're giving the pricing organization more control over the agreement's pricing and giving them the ability to react to changes in the market while at the same time including the sales organization as part of that decision-making process so the benefits are two-fold the speed and efficiency gained by being able to execute changes to existing price agreements quickly and accurately and there's an impact on collaboration because this new feature allows the pricing teams and the selling teams to collaborate more closely so from the pricing organization's perspective they're able to change agreement pricing based on some price trigger in the in the market such as quarterly material cost changes yearly strategic price moves monthly market changes etc and for those types of price changes the pricing organization will typically want to be able to collaborate with the sales organization and this new feature facilitates that so the sales organization can be infused their account specific knowledge to the execution of the desired price changes so let's take a quick look at what the mass price change workflow looks like the primary personas are the pricing analyst who is responsible for changing and reviewing prices across multiple customer agreements for multiple products and the sales analyst or sales rep who is responsible for creating new agreements amending existing agreements and managing the price changes across multiple customer agreements this workflow starts when a pricing analyst initiates a price change that affects the prices in an existing sales agreement or multiple existing sales agreements the pricing analyst makes the price change which triggers the mpc workflow within sales agreements once approval workflows are complete on the pricing side cpq within the crm triggers a notification to sales analysts of price changes affecting their respective accounts the analyst is then empowered to review the change and disposition appropriately the sales analyst can take one of three actions they can accept the change and publish pricing to the master agreement quote they can amend the price change triggering approval from the sales manager or they can reject the change based on their knowledge of the account these steps will then go through the typical amendment process for smart cpq for for sales agreements now the customer is able to order from the updated pricing agreement in conclusion today we've announced that we have a new feature in smart cpq for sales agreements that is mass price change and this capability allows pricing organizations that often need to change current pricing based on some triggering event like quarterly material cost changes to make changes to specific accounts and agreements while keeping in mind customer specific account sensitivities we store the agreement pricing and control and this allows the pricing team to use the full functionality of the pricing repository to manage the prices during the agreement lifecycle to learn more visit us on our website at pros.com or there's still time to register for outperform and request a demo of sales agreements and this math price change feature thank you