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okay so first thing we should know in salesforce cpq okay so first thing is what is cpq so do we know means what is cpq you might know right c stands for configuration p stands for pricing q stands for code okay so configuration pricing and code so configuring means configuring the products okay and putting some pricing values for those products and creating a quotation for this product well selling then at the end you are selling that product so you are getting the cash okay so there is a question like what is cpq cpq flow means explain about cpq flow or explain about code to chaos or lead to gears like that okay so you need to explain how cpq flows work okay so do you know this means even someone can ask you what is the sales process end-to-end sales process can you explain me what is the end-to-end sales process how it works ok so you need to explain that okay so do you know or i will give you example okay so let me give one easy example so that you will understand yeah so okay so always remember so whenever we are means when whenever someone is asking what is this what is sales process and how we can achieve the sales process or what is of sales process or code to gas okay or cpq flow then how we can explain them so for example let's say uh accenture accenture wants to buy a thousand lenovo laptop for its employees okay so accenture wants to buy a thousand renewable laptops for its employee so what accenture somebody from accenture is the poc so exchanger ceo or someone marketing team they have sent one guy to lenovo he is using the application which is built on salesforce cpu okay so lenovo sells sales rep what he will do he will create an account okay and the account name he will give us lenovo because he is the sales rep from lenovo company okay so he will give the account namaste okay let me even show you sideways can you see my screen yes this arc can you see yes okay now this is my home page so what suppose i am the sales rep from lenovo okay so i am using this as means the feature and everything will be different but built on sales for cpq platform so what i will do i will go to the account and there i will create my means account otherwise account has already been created with the name of lenovo company so billing address okay so i as a sales rep from lenovo site i will create one account named lenovo company okay this is my account now you are from accenture okay and you want to purchase thousand laptop and you contacted me so you asked you contacted me so in the account related list contact i will add your contact details okay so i will add your contact details so that in future i will contact you okay so universe let's say okay i will contact you so i have given your contact this mailing address whatever i have given and yeah so i have created a contact for you now as you are interested to buy or purchase thousand laptop so you are giving me opportunity to sell thousand is lapto opportunity for me to sell thousand laptop for you right so i will create an opportunity on that same account okay so i will name it like that i have given okay and i want to close this deal by tomorrow and you also agree by tomorrow you will pay the amount only so i have given the close data so i will mention a stage uh if means it depends on sales rep okay he can give any stage okay and let's say you want to have a quotation for this opportunity so i have made this stage as proposal of price code like that okay fine and in that in uh opportunity you can see there is one field called primary campaign source okay and lead source what is this one let's say lenovo means our company we are running a campaign now so that for each laptop we are giving 15 or 20 percent discount okay so like that we are means running a campaign so that if means we are running a campaign that campaign thing i will mention here okay so it's not necessary but you can mention okay so the necessary or required fields are this name closed at stage [Music] i have created my own account from lenovo company i have put your contact details here and i have created one opportunity for selling thousand laptop to you or to accenture okay so i have created an opportunity so on this opportunity you want a quotation right so on this opportunity i will see there is a quotation related list so here i can create one partition okay i can create an encoder okay so let me create a new code there is one question so to create a code okay what are the fields necessary to fill so you can say and how many code can be created in one opportunity so from one opportunity there can be multiple codes correct yeah from one opportunity you can create multiple codes for example means i am selling thousand of laptop today means do you okay tomorrow you are again coming to me and you are saying no i want means some more means accessories like mouse and keyboards along with the laptop so what i will do i can create one more code right so as many as code i can create over one single opportunity but once you are saying okay i am going with this finalize code that means thousand laptop mouse and everything whatever i have decided i will go with this final means code so for final quote you can make that code as primary okay so from one opportunity there can be multiple code you can create but one code should be primary always okay okay so that once the code is once you made that code as primary from the primary code you can create the order so to create one order from the code code must be primary okay this is one thing second one opportunity so on which opportunity you are creating the code so you need to feel the opportunity okay and to which account this opportunity belongs to this is linux okay these three things you need to mention for a code creation but if you are creating a draft code no need to give any primary okay so means if customer is coming tomorrow and he changed his mind and he wants some other products so you can create one more new code right so like that so okay so these three things you can say primary code primary checkbox opportunity and account okay so let me make it as primary let's means you have already decided okay you will go with only thousands of laptops so i will put this as pregnant now some cases okay this status okay now you can see it is dropped there is one more means there are some more stages right in review approved denied presented accepted rejected so in some cases what happened in some project they will say if it will be approved the status will be in approved stage then only order can be created why they will keep it as approved because the quotation you are creating for thousands of laptop okay means it involves the budget right so one laptop it cost around let's say one lakh okay so thousand laptops thousand into one right so let's say for certain amount means 10 lakhs or total above it needs manager approval okay so to create one order it needs manager approval so in that case what you will do you need to send it for approval this quotation you need to send it for approval to manager once that manager will approve then the status will be changed to approved then you can save this code yeah okay so i am working for lenovo so mine there will be my manager my manager my lead okay my supervisor will be there so i'll be sending them for approval for this quotation once they have approved then i can means it will be changed to approve manually you can change it to a group otherwise you can create automation through process builder or workload to make these statuses okay so now this code you are making it as primary that means you are making this code as final one okay so code and actual bill there is a difference code is the estimation estimated amount okay and actual bill is the actual amount okay right now on code you want to make this as a actual bill okay then you can put this primary checkbox so that all the code line or product whatever will be present on this code those will be converted to order or order and later it will be cash converted to gas you understood or in it so i am not selecting this as primary okay so this is the estimation or a rough amount rough estimation code okay and i can create many code on the same opportunity this is my opportunity on this opportunity i can create many codes n number of codes okay but you you are my customer okay i am from million oversight so you said okay acid so i want to go with this code okay i have let's suppose i have created five number of codes and you want to go with this code q triple zero five three uh means you are finalizing this code as the final one so what i will do i will click this primary zip course okay so that this code will become the primary is not the actual means you can say code is the estimated value keeping it as primary okay and even the statuses are dropped okay and this is the first code okay so what i will do once i have created the code i will click on edit line why to add the product ok now i will go with the standard bracelet now to add the product the product should be available in my cpq right right so there will be two case in any project there will be separate team product management team who will be adding the products otherwise cpu developer also they will be adding the products okay so we have the product so there you can add the products okay so from client side you will find excel sheet like this okay they will be sending the excel sheet like this so on this excel sheet you will be filling the product and the pricing details okay so product name is this product code is this one description this like that you will be filling the details okay so once the product is available in the there you can means add the product in the court link so let's say we are selling the laptop okay insulin right so i will come to the bundle part better but i'm explaining the cpq okay so now i will select the bundle configuration so i it should be like 1.6 gigahertz hard drive will be 512 okay so i am selling you this laptop lean over suppose this is the lenovo laptop bundle under 1000 quantity so i will put thousand quantity here okay so i will click on calculate now this is the total whatever is happening seven lakhs fifty thousand three hundred seventy five you need to pay me this okay so this is the quotation then i will what means what i will do i will generate a pdf format of this quotation and i will give it to you okay tomorrow again you are coming and you are saying okay we along with laptop bundle i want some other product okay suppose you want some cloud storage also okay so what i will do i will select cloud storage and i will add okay cloud storage under 1000 cloud storage i will put thousand and i will calculate now whatever new amount it is coming seven lakh seventy thousand three seventy five you need to pay okay any doubt okay now i'm saving this code after adding the products you will save the code okay now you can see on this quote you are having this many quote lines quote lines are nothing but each individual product lines right these are the products which are there in the code okay now you called me okay and you told okay i see so i want to make this code as primary or i am finalizing this code so what i will do i will make this quotas primary once you have confirmed me that you are finalizing this code so i will make it as private and i will send this code to my manager for approval because 7 lakhs 70 000 is there above 5 likes it needs manager approval so i will send this code to manager once he will approve the status i will change to approve and save okay so i have created means i am i have created this finalized code now from this code we have to create the order okay as this is the final means final quote so from this final quote order will be generated okay how order will be generated two ways one is create order button is there another one is order checkbox okay so if you will click on this order checkbox automatically means order will be created okay cpg will create the order automatically so to create one order you must know two things on the code record order checkbox should be checked and that code should be primary okay so this is one interview question how you can create an order from a code so you can say to create one order from a code primary checkbox should be checked on the code and order checkbox should be checked this order sequence then only order will be generated from the code ok now i am saving this one okay now you will see one order is generated okay so this order has been generated from this code this is the order okay you can see same products from the court level they have been flown to the order products okay so whatever are there in the court lines same fort launch products they means came to here in order products okay so once the order has been generated you have to activate the order by clicking the activate button you can see now it is activated okay understood after you created order yeah so after creating the order you have to activate the order once order is activated suppose you as customers means you are saying okay so in this in these products okay how many types of products are there in our cpq there are two types of products subscription products non-subscription products okay i will show you how you can means how to know what is subscription and how to know what is non-subscription product so if you go to products tab you will see all the products available in our okay so suppose i will click on one of the products it is stainless tablet okay i will come down there is a field called subscription pricing okay so if this field is blank this is non-subscription product okay okay so let me go to one more product admin or let's say i will come down you can see subscription pricing is filled up with percent of total so this is a pick list field subscription pricing okay pick list means you will see a drop down kind of thing if i'll click on edit see this kind of things are pick list this arrow down arrow symbols okay these are all big list fields okay wherever in the field you will see this kind of downer fields those are quickly split okay so if i'll come down you can see there are two values for this subscription pricing one is fixed phrase one is percent of total so any of this value will choose okay for this subscription pricing then it is a subscription product so admin hour is a subscription whether percent of total or fixed phrase anything so you will select any value for the subscription pricing product will become a subscription product if it is blank then non-subscription okay by that way you will differentiate what is subscription and unsubstitution so in our cases you can see in this order okay let's say cloud storage 1gb whether it is a subscription or non-subscription button cloud storage 1gb i will click i will come down i will see okay subscription pricing i can see fixed price that means it's a subscription product even subscription term also mentioned okay so now we have okay laptop bundle and these products we have non-subscription product okay we means i know means we don't have any subscription pricing listed here these are all black but for cloud storage we have subscription subscription pricing okay now our order our or this order contains both subscription and non-subscription products right our order contains both subscription and non-subscription performance okay now tomorrow you came and you told okay i want a contract on my subscription button means i want a contract on my order whatever i have generated you want to create a contract from the order so how i will create after activating the order okay i will tell you go to details you can see there is a checkbox called contracted okay so if you click on this contracted checkbox okay and save then a contract will be generated from the order particular order contracting processing so you will select contracted sale box this contracted box okay then contract will be generated from the order now let me go to related and see yes you can see contracted okay now i will go inside this contract okay so ins always remember inside contract okay you will see the related list as subscription okay you will see a related list called subscription okay what does this mean subscription means related i will click on see you can see subscription and cloud storage 1gb came what about the other products which you have added those are all non-subscription product that's why it is not coming here in the subscription related so where they have gone so they have gone to you if you click on this account there is a related list called asset all they have gone to here okay so that means all subscription products when they will be contracted then those will be converted to subscription under contract but non-subscription products will be converted to ascent okay okay okay you understood so till this cpq work means still subscription on subscription asset contract okay then if you want to renew the contract so on the con so this is your contract which you have generated okay so if you want to renew the contract is starting from 28 9 20 20 till this contra started ended okay now you want to renew the contract so there is a checkbox renewal forecast okay so it will check this checkbox then contract will be renewed for next one year or two year whatever it will be renewed okay so all those things will be done in cpq but when it will be converted to actual cash for that we need billing system just like salesforce cpq we have another package called salesforce billing even if in some projects they are not using salesforce billing they are using other billing system just like in raccoons company they are using okay some people are using oracle billing system so once this will be done contracted and all these things will be done then this order or contract will be moved to the billing system okay and in that billing system those will be converted to cash converted to cash means customer means you you will pay me seven lakhs seventy thousand something and i will sell you all those thousand cleanable laptop so from quotation d gas code to cash converted or you can say cpq flow happened or you can say sales process happened okay so like that it works you understood [Music] okay so once see this contract is generated okay so you just like order you are clicking on activate button okay okay similarly for contract also you can click on activate it to activate this contract okay then this status will be converted to activated okay so you can have draft contract you can have activator so once you have activated from this activated contract you means you can this is the actual contact it becomes now the actual contract this contract became the actual contract yes this way sales process so if someone will ask you we can explain like this it will start from account then the contact then the opportunity then the code then from code you are creating order then from order contract contract subscription folder non-subscription product so subscription product will converted to subscription non-search question folder will convert to asset okay once the contract is activated those that will be gone to the billing system to convert into chaos okay so you can explain like this okay so now you can see the cpq life cycle okay so cpq life cycle means first it will start from product configuration okay so you understood what is product configuration right i am not explaining if you want then ask me i will explain so product configuration it will start okay then we are assigning the pricing for those product whatever we have confirmed and sometimes we are assigning discounting for the product so pricing and discounting next we are creating quotation or proposal okay then we are having some electronic signatures so it's like we are having some uh means is there we are integrating some external system to make a electronic sign form 16 you might have signed it right right so same similarly electronic signature we are doing so we are converting that code to order then contract we are creating and contracts we are actually add on codes and order so it's like the means if you want some other product to be added so you can add the add-on codes i don't put add-on means just like your quotation means you are making one quotation and you want some extra product to add there just like tata you want uh you want add-on channel right so those things okay then you are renewing the contract okay and opportunity so those like this way actually it will work so you can remember account then contact we are adding opportunity code go to order order to contract contract subscription and asset then gas actual case okay this is the life segment okay so you have that or great training or so you can practice yes yes so this one this package setting okay so sometimes we used to enable this package settings so legacy some for some price rule it will work with legacy calculator some price will be worked in advance calculator okay so to make the advanced calculator you have to uncheck this legacy calculator setting on the package label so you will go to setup package then configure on the cpq package you will find the computer there you will come to price and calculation tab there you have to uncheck uncheck this one and authorize new calculation so this is the sample sales for cpq code creation so account contact opportunity i told right then create the code okay and you have to add the products macbook okay and update the quantity calculate and save how to create a code so you can do this you can practice this one okay you can create a macbook you can add the macro and this one quantities and calculate and save okay so let me tell you yeah so products i told non-subscription products and subscription products so how you will know what is means not just on product you will see that check boxes sorry that field is blank then that is subscription non-subscription subscription pricing okay this field if subscription pricing field is filled up with some value fixed price or percent of total then that is a subscription button okay okay this is subscription term okay so what how you are calculating this one so suppose like ms office 365 piece one subscription code cloud storage is another certification product okay product subscription term is one month 12 month so what is product subscription term so on the product level just like i have selected this cloud storage 1gb okay here i have a field called subscription download this field then this is called product subscription okay and similar field you will see on the court level yes on the quote label also you will find the subscription down okay see on the subscription so always remember to subscription term field one is on the product level one is on the court level there is one question okay prorate multiplier or how you will calculate pro rate calculation prorate multiplier means code subscription term divided by product subscription down this product subscription down okay that is called product okay prorate calculation means code subscription term divided by product subscription suppose uh what does this mean i will explain so suppose your product subscription term is let's say this is six month okay so that what does this mean for this product okay for this product subscription term is six months so for six months you are paying 50 okay okay for six months you are paying 50 for dual month how much dollar you will pay right so for six months you are paying 50 for 12 months how much how much you will pay 50 into 2 so this 12 month where you will decide that 12 month on the court level on this quote level you will mention 12 months then while calculating you will see it will be calculated as net total will come as 100 okay so this is the simple calculation if the product you are using for one month and you are paying 10 for one month subscription plan you are paying 10 on the court level you are mentioning two month so for two months how much amount you will pay 2 into 10 20 okay this is the formula so here you can see the same thing ms office product subscription you understand what is product subscription now on the product level what is this yes for one month you are paying 10 okay and on the quote label they have mentioned 12 subscription terms to it so for 12 months how much you will pay 120 okay understood now for cloud storage product subscription term you have mentioned 12 months and price is 20 now on the court level again code level also 12 months so how much you will pay obviously totally right because on product level for 12 months you are paying 20 for on quotation also we are mentioning 12 months so 12 months you are paying 20 dollars 12 months you will pay total only one for one month you are paying 10 for 12 months you are paying 120 for 12 months you are paying 20 for right so on the product subscription down if you are mentioning this thing this term and code subscription you are mentioning some month then code divided by product subscription down will be your progression calculation okay see course subscription term is mentioned as to it okay so every month you are paying 10 10 10 like that so total two elements you are paying 120 but as you have mentioned on the product subscription down 12 months so for 12 months itself you are paying 20 dollars so total will be also coming okay okay okay understood subscription term okay first we will see product surface product subscription down they have defined one month okay for one month you are paying ten dollar for six months see code subscription domestic for six months how much you will pay sixty so that's why sixty dollars similarly for cloud storage for product subscription 12 months 12 months you are paying 20 dollars okay now in the court level you are mentioning six month so for six months how much you will pay no you didn't understand for product subscription down you have mentioned 12 months that means for 12 months you who are paying 20 okay now that is the pro residency six divided by two that means quote subscription run divided by product subscription into your price will become total okay this is the pro reason okay so in interview some people will ask what is prove result so you can say subscription term there is a field called subscription run which is present on both code level and product level so code subscription term divided by product subscription term into the price will become the pro reason multiplier is this one okay and proration calculation what is the prorated price then 0.5 into 20 is equal to 10. okay there is totally yes you understood yeah okay so uh means this subscription uh in the package level okay we have subscription and renewals their subscription term unit is month day or year it will mention month then if you are mentioning one in the subscription term here i am mentioning one right the quote i am not mentioning 12 months or 12 years nothing only i am mentioning the number numeric value 12 how it will recognize 12 months or year or day so from the setting level package on the package setting level if this is kept is kept as month then it will be considering as 12 months okay yeah so we this one you start from the beginning okay and you even search in google you will find some subscription on subscription progression okay try to means work on that